Jual Domestics Ltd- . Pre 2011 Reviews - www.jualdomestics.com

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★★★★☆
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At the end of 2010 Jual Domestics came under new mangagment. New reviews for the company can be seen, and should be added here- www.reviewcentre.com/reviews220897.html.

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Latest Reviews

★☆☆☆☆

“Have this company gone bust with my money ”

Written on: 26/07/2011

is it true that this company have gone bust… Read Full Review

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Guest's Comment

Written on: 28/07/2011

yes they have gone bust

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Guest's Comment

Written on: 01/09/2011

The owner of this company is Peter Hoban, well known Leeds businessman, who drives an aston martin and lives the millionaire lifestyle - but owes money to everyone.

Lives in Yeadon, and drinks around Horsforth.

One day I'll get my money back from the thiefing b**stard

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Guest's Comment

Written on: 04/08/2011

Dave West Midlands. 4th August 2011

I ordered a hotpoint washer off them 4 weeks ago, i was blagged along for 3 weeks saying they were out of stock etc, then that hotpoint had re called them due to a fault, and i cancelled my order on the 29th july 2011, the guy i spoke to on the phone said money would be back on my card in 5 days, well 5 days was up today and no money, just rang them to see whats goin on and was told they have gone into liquidation.

so now i am really p****d off and £300 out of pocket unless i can get a chargeback on my debit card.

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Guest's Comment

Written on: 02/08/2011

This may be the case, Found out that i had paid for an extended guarantee with a cooker i had bought from them but they never paid the insurance company. now i have a broken cooker and no guarantee

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Guest's Comment

Written on: 02/08/2011

yes they have gone bust they cant even pay there staff

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★☆☆☆☆

“Jual agreed that I could return a fridge freezer at a...”

Written on: 06/03/2011 by traff8902 (4 reviews written)

Jual agreed that I could return a fridge freezer at a charge of £35 which the immediately took from my account on the 25/01/11 and it was collected on the 28/01. I waited several weeks and no refund was forthcoming. I have been given excuses after excuses why I haven`t had my money back. I phoned 7 days ago and they apoligised and said it would urgently and I would get it within 48 hours. I phoned 3 days ago and they say the bank had rejected payment and he susposedly credited my debit card… Read Full Review

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Guest's Response to traff8902's Review

Written on: 28/07/2011

They have gone into administration

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★☆☆☆☆

“Like many I ignored the bad reviews and went for a...”

Written on: 21/02/2011

Like many I ignored the bad reviews and went for a bargain but as you will read countless times below these bargains simply don't exsist, order placed 3 months ago, £700 taken immediately and continual promise of delivery but never recieved. Order cancelled today so time will tell if and when I get money back. Buyers beware they are certainly proffesional and courteous on the phone but regrettably have a bigger call centre than they do stock room… Read Full Review

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★☆☆☆☆

“Buyers beware - they hold very little of the items...”

Written on: 17/02/2011

Buyers beware - they hold very little of the items they advertise in stock. You place your order - they take your money instantly!! You then find out that the items are not in stock and that they will contact you with a delivery date once they are in - this can take anything up to 3 months (I wish that I was kidding). In the end I cancelled the order as I got fed up with spending 15 minutes trying to get through and never having e-mails replied to. It then took over 1 month to receive a refund… Read Full Review

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★★☆☆☆

“I ordered two items on 4th December and only one of...”

Written on: 03/02/2011

I ordered two items on 4th December and only one of them arrived. Customer service was impossible to get through to on the phone, when you do get through they often cut you off. They don't always reply to e-mails and didn't seem to make any effort to chase up my order and keep me informed. After waiting almost two months and wasting a lot of my time, I have cancelled the order, ordered it from a different website on Monday and it arrived on Tuesday morning!… Read Full Review

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★☆☆☆☆

“I ordered a washing machine in November but in spite...”

Written on: 28/01/2011

I ordered a washing machine in November but in spite of the price stated 'as delivered' it was for collection only. I canceeled the machine and then agreed to the charge as it was very competitive,however in spite of statements on the website to the contrary, Jual Domestics were unable to deliver here in Central London unless it was before 7am. I cancelled the machine entirely.
Jual gave me a credit for the first machine cancelled and then paid a refund on the delivery of the second machine… Read Full Review

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★☆☆☆☆

“I waited over 2 months for a dishwasher and washing...”

Written on: 26/01/2011

I waited over 2 months for a dishwasher and washing machine. I also paid to have my old appliances removed which they did NOT do.

DO NOT USE THIS COMPANY!!!!!… Read Full Review

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★★☆☆☆

“While the prices were great, the availability was...”

Written on: 25/01/2011

While the prices were great, the availability was rubbish with no indication on the website.
When I called I was advised the items were out of stock and delivery would be in two weeks, this was followed by 9 weeks of having to chase them until the items were eventually delivered.
Calling is painful as the phone often rings out, is not answered or even has the out of hours message left on.
However, as the goods have been (eventually) delivered I would not call the company dishonest but for me… Read Full Review

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★☆☆☆☆

“Ordered a fridge freezer, washing machine and...”

Written on: 21/01/2011

Ordered a fridge freezer, washing machine and extractor hood from them in November - they took the money on my credit card (roughly £1400) that same day. I then contacted them to verify my address (a requirement of their terms and conditions to prevent fraud apparently) and was told that the fridge freezer was no longer in stock and that I could choose another if I wanted. I asked for a refund as I was not near a computer to see any other models of fridge freezer. The following day I phoned up… Read Full Review

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★☆☆☆☆

“jual domestics deliverd me a dishwasherthat was found...”

Written on: 18/01/2011

jual domestics deliverd me a dishwasherthat was found to be faulty. They took 3 weeks to send out a repair man who on arrival did not have the necessary equipment to do the repaid. He said he would have to order parts and come back and was unable to confirm when. We therefore wnet back to Jual and asked them what they were going to do. After lenghty correspondence, they came and collected the dishwasher. this was on 6 December 2010. I still have not had my money refunded that is over 6… Read Full Review

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★☆☆☆☆

“Indesit Washer ordered (and paid for) Nov 4th. ...”

Written on: 17/01/2011

Indesit Washer ordered (and paid for) Nov 4th. Delivery promised in 10 days. Not delivered before went away on December 8th. Arranged delivery for January 17th. Waited in - never arrived. When rang up told it would be another 4 weeks. Without a washer for 10 weeks. Impossible to get through to anyone senior to vent my wrath.
Shall be suing in Small Claims Court for my losses.
I think the worst company I have ever dealt with. Wouldn't give them any stars… Read Full Review

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★☆☆☆☆

“I have used Dual domestics in the past and could not...”

Written on: 15/01/2011 by 1charl (1 review written)

I have used Dual domestics in the past and could not fault their service and quality of products so when I bought my new house I went back to them for a washing machine and fridge freezer.
At the time of placing the order I was informed it would take up to 4 weeks for delivery BUT the salesman said they had to say that to cover them and it would probably be with us in 2 weeks. 4 weeks down the line and I hadn't received what I had already paid for.
Phoning up is a nightmare (I tried all 3… Read Full Review

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★☆☆☆☆

“I ordederd 3 kitchen appliances from Jual. A fridge...”

Written on: 04/01/2011 by ward60 (1 review written)

I ordederd 3 kitchen appliances from Jual. A fridge freezer, washing machine and dishwasher after moving house. The prices were very competitive and i thought i had got a bargain. However once i had paid i was told that only the fridge/freezer was in stock, but the other 2 would be in stock in 5 to 10 working days. After 2 weeks i tried ringing the customer service number, 9 times out of 10 you get an answer phone and the other time you are left in a queue for between 20 mins and 2 hours… Read Full Review

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★☆☆☆☆

“Terrible experience with Jual Domestic - would never...”

Written on: 03/01/2011 by Ruffian (4 reviews written)

Terrible experience with Jual Domestic - would never ever use again!

Most of my shopping is on-line, and by a very long way this is the worst experience I have had with a company that trades on-line.

I ordered four items in November from Jual - for a new kitchen that was being installed between Christmas and New Year. Total cost of the goods was around £1,2000.

I wanted the goods delivering the week before the installation. Before placing the order I gave them a call to make sure this was… Read Full Review

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★☆☆☆☆

“APPAULING LEVELS OF CUSTOMER SERVICE,THE ONLY THING...”

Written on: 26/12/2010

APPAULING LEVELS OF CUSTOMER SERVICE,THE ONLY THING THEY DO EFFICIENTLY IS TAKE YOUR MONEY,ALMOST IMPOSSIBLE TO CONTACT BY PHONE,TOTALLY IGNORE E-MAILS,ORDER PLACED 5/12/10,DELIVERY SUPPOSED TO BE IN 7 DAYS,AFTER LENGTHY EFFORTS TOLD IT WOULD BE MID JANUARY SOMETIME.THEN TOLD THEY COULD KEEP MY MONEY FOR 28 DAYS IF THEY WANTED,DO NOT USE THIS COMPANY,AFTER CANCELLING IGOT IN THE CAR AND COLLECTED AN IDENTICAL APPLIANCE AT A HIGH STREET STORE… Read Full Review

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★☆☆☆☆

“My experience is as follows:- ”

Written on: 24/12/2010

My experience is as follows:-

I went through the website and ordered and paid on line at which point I received an email with an order number and was told I needed to phone to check on availability

I was told that the item was not in stock and would take 8-10 days to be delivered.

When that time was long gone I phoned the after sales number to chase the order and was put through to the sales team who said that I'd dialed the wrong number and told me that they couldn't help me.

I phoned the… Read Full Review

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★☆☆☆☆

“This washing machine purchase, all seemed to be going...”

Written on: 20/12/2010

This washing machine purchase, all seemed to be going well. JUAL were a bit tricky to get hold of but once the phone system worked appeared polite and helpful. But once I'd sat in an empty house for 5 hours not getting a delivery it proved tricky to tie down them or their courier Shaws. They apparently are not able to get through to their courier. A bit frustrating, but if I ever get it, it is a good price.

Update. 5 days after the original delivery slot, I still have no news of a further… Read Full Review

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★☆☆☆☆

“Only got one star because there is no way to enter...”

Written on: 15/12/2010

Only got one star because there is no way to enter zero :) Phone went unanswered as did my email. I eventually did not buy from this lot. If their customer service is as bad as the sales service, it would be troubles all the way. BEWARE … Read Full Review

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★☆☆☆☆

“Although the price I got my washing machine for was...”

Written on: 09/12/2010

Although the price I got my washing machine for was the best I found, the after-sales care was not good. When ordering, I was told the washing machine would be delivered at the earliest 7am on Saturday and by early afternoon, and that I would be contacted a day or so before to organise my slot. I gave my mobile number as my contact. The day before delivery - by late afternoon - I hadn't heard anything so I phoned Jual. I was then told my delivery would be between 6am and 8am. I pointed out that… Read Full Review

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★☆☆☆☆

“I WOULD STEER WELL CLEAR OF THIS COMPANY! I had...”

Written on: 09/12/2010 by nottobeconned (1 review written)

I WOULD STEER WELL CLEAR OF THIS COMPANY! I had purchased an item from Jual domestics on-line. The cash went out of my account immediately, I was sent an automated email with an order number on. I heard nothing despite sending several emails to dual domestics, never getting through to their offices despite waiting on their automated telephone system for half an hour on two occasions, then giving up. The consumer association have helped me immensely with legal support. I wish a programme like… Read Full Review

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