written by rosheeva on 29/06/2016
Everything went smoothly with both outgoing and return transfers, prompt and friendly drivers, clean coach, no problems. My one complaint would be the amount of stops and therefore the transfer time. We went to Calas de Mallorca and the coach went to Cala D'or both ways driving round and round picking up and dropping individuals off at lots of different hotels. Next time I will either book closer to the airport and taxi or a transfer that guarantees only a few stops as it took ages and my daughter felt quite travel sick by the end of the journey. We landed at 9:30 and didn't arrive at the hotel for over 3 hours and, on the return, were picked up at 01:50 for a 7 am flight. Needless to say we didn't miss it hahaha.
written by Cobbfp87 on 19/06/2016
comfortable transport pick up on time but pick up far to early sat outside airport waiting for desk to open before even checking in 4 hrs early to much for familys
written by inDalton87 on 15/06/2016
Arrived in Morocco airport, no sign was being held up with our names as advised. Not clear who the operator was to find out where the transfer is. Finally made contact and had to wait 30 minutes for the driver to arrive. Once we were on the road there was no problems. Drivers were good in both directions even with a 4am pick up for the return. Not sure if I would use this service again for Morocco.
written by Hoganim59 on 01/12/2015
Took nearly 2hours to get to resort due to other drop offs would not book coach transfers again but would book 4 stop transfers to make journey quicker last pick up on return transfer so got to airport within 15 minutes. Great price compared to taxi and resort transfer prices
written by mfDavis25 on 25/11/2015
On arrival at Las Palmas, our car was ready and waiting and left for our hotel in Peurto Rico as soon as we had loaded our luggage. So all very good so far. However, the driver spent practically the whole 30 minute journey on his mobile phone either dialing or TEXTING!He was not paying full attention to his driving or to the traffic. Very dangerous! No tip! The return pick-up was punctual, driver was helpful with luggage, full attention on his driving. Very good.
written by McGee240 on 16/11/2015
The company who provided the transfers from gran canaria airport seemed a little inexperienced. Whilst there were only us and one other couple on the very modern mini bus, the driver became hopelessly lost in playa del ingles the first drop off and we spent around half an hour going around in circles . The return journey was a nightmare, the bus arrived more or less on time. There was one couple already on board and he told us there was one more pick up. He then said something about puerto morgan the next resort over. It then transpired that the couple already on board were arriving from the airport and being dropped off. At this stage our check in desk at the airport had already opened and we were still approximately 40 minutes from the airport. The driver apologised and said that he would drive as fast as he could. We made it just in time and were last too check in. Needless to say the rush caused much anxiety and stress. It also highlighted to us concerns as to who is liable if you miss your flight. Whilst I would use click transfers again. I think that I would probably book a taxi for the return journey to the airport.
written by clare128 on 11/11/2015
We did 2 return transfers via Click on the same holiday. On both occasions we started from and returned to the airport in Fuerteventura (we were going to 2 hotels in different locations) and they used the main transfer company on Fuerteventura which is Maxorata so we didn't think there would be any issues. However, on neither occasion did the staff in the office at the airport have our transfer on their "list" and it had to be confirmed by telephoning the Fuerteventura agent's office to check the validity of our vouchers. On the second occasion this was fine and they were friendly whilst doing this. But on the first occasion (our initial arrival at the airport) they refused to do this, telling us to "go away as they didn't have a booking" and "telephone the number". I refused as I had the confirmation voucher in my hand and eventually they agreed to make the phone call on my behalf and everything was sorted out. They were, however, extremely rude as if it was my fault, wouldn't tell me what was going on after their phone call i.e. whether the transfer was agreed, and then seemed very abrupt and unapologetic when it was sorted and a driver appeared to take us. That said, we didn't wait long after the issues were sorted, the drivers we had were both very good and the return transfers to the airport went smoothly and easily on both occasions. If we hadn't had the initial scare, I would use them again. However, there needs to be better communication re the bookings from the airport and therefore I won't be making another reservation. One other negative is that you have to phone to confirm your return transfer (they don't send emails/faxes like most other companies) so bear in mind if looking at cost differentials that this costs you £1 each time in addition to your transfer charge.
written by Rickjg on 08/11/2015
Car arrived at Antalya airport 65 minutes late. There was a problem in Turkey over the clocks being put back but carrier should have checked online when my aircraft was landing. Basic old car when he arrived and taken to the wrong hotel after trying to avoid a major sporting event in Belek. Much better service for the return. Car arrived on time and an easy comfortable transfer back.
written by Shartley1 on 25/10/2015
Waiting for reply to email, outgoing journey good return journey having paid for speedy transfer 10 stops and 3 hours on coach!
written by cojoba on 25/10/2015
I always use Click Transfers for my shuttles in Lanzarote as they tend to be the cheapest and they are local to where I live. I was however disappointed on this occasion. The transfer going out is ok generally with not to much hanging around, although the drivers sometimes wait for other flights, which can be annoying up to 1 hour. Some passengers arrive late and it transpires they have stopped to smoke, get a drink or other things after collecting their baggage. I think Click transfers should make it very clear in bold print to people when booking that if they have a shared shuttle they must collect their luggage and go straight to bus, not hang around smoking, having a drink or food which delays other passengers. Also my return transfer flight was 8pm and as my hotel is 15 minutes from airport and I was the last pick up I would have expected to be collected around 5.45 or 6pm, but instead I was collected at 4.45pm! which was nonn negotiable. I arrived at the airport far too early and check out desks were not even open! I could have therefore enjoyed a further hour or so in the hotel.
written by cojoba on 25/10/2015
I always use Click Transfers for my shuttles in Lanzarote as they tend to be the cheapest and they are local to where I live. I was however disappointed on this occasion. The transfer going out is ok generally with not to much hanging around, although the drivers sometimes wait for other flights, which can be annoying up to 1 hour. Some passengers arrive late and it transpires they have stopped to smoke, get a drink or other things after collecting their baggage. I think Click transfers should make it very clear in bold print to people when booking that if they have a shared shuttle they must collect their luggage and go straight to bus, not hang around smoking, having a drink or food which delays other passengers. Also my return transfer flight was 8pm and as my hotel is 15 minutes from airport and I was the last pick up I would have expected to be collected around 5.45 or 6pm, but instead I was collected at 4.45pm! which was nonn negotiable. I arrived at the airport far too early and check out desks were not even open! I could have therefore enjoyed a further hour or so in the hotel.
written by JohnandChristine on 12/10/2015
Transfer from Malaga airport was fine on mini bus as booked. However return to airport was worrying as we were picked up om large coach and after further pick ups we did not get to the airport until 90 minutes before our flight time and as we were one of the last to check in we were not able to get seats together. In view of this we feel we should have been picked up earlier. It is good that you request feedback to improve your service. We have used your service in the past and everything has been good at a very competitive price.
written by on 04/10/2015
The desk / pick up point at Arrecife was closed / abandoned and we had to rely on the kindness of other operators to tell us which bus was ours - not a great start. On arriving in Playa Blanca our hotel was the closest to the central roundabout but instead of turning right to it the bus turned left and dropped off at a number of hotels before finally going back and dropping us. The return journey was much better, faster and in a better vehicle. The service is however ridiculously cheap so as long as you aren't in a massive hurry then its a good deal.
written by sherhot1 on 04/10/2015
The pick up was perfect coming home was awful packed in like sardines no room for luggage drivers assistant had to stand in bus along with surplus luggage so making the journey to airport { Great Not!}.
written by susanhughes43 on 02/10/2015
generally good service transfer to hotel from airport is a bit slow definately not speedy shuttle lot of waiting around when you just want to get to hotel and relax after 4.5hrs flight pick up back to airport better
written by Darion469 on 08/09/2015
ok use alot,so know this transfer company,1st,at palma airport,why do you have to go to 2 differant desks?2nd 40mins sat on bus ,i know its pot luck with flight times,but tell people of delay ,3rd on return,when you call to comfirm 24hrs before its in spanish,good job i know dos is 2 ,tells you to press this ,then you get a person to speak to ,but overall these can be sorted ,and they are a dam site better,than the rest i have used,best bit is the price !!!you pay .
written by lonelytraveller999 on 30/08/2015
This was my first time booking a pick-up at the airport with Click transfers and the booking itself was very easy to do myself outwith a package via a third party. Probably not the best experience on arrival at Tenerife North Airport as my luggage went missing so I was delayed leaving the arrivals hall and the person who should have been waiting had left. I was at this point extremely upset and the person on the desk just informed me that it was my fault as I should have left arrivals to meet my transfer on time. I tried to explain that I had to list my bags had gone missing and I was not sure how I could then get to my hotel which was nearly an hours drive away. Her response was, its your fault, you will need to find another way to get there. No advice on a bus a taxi, nothing. Very disappointing, I was on my own and it would have been nice just to have a friendly face to help. Very poor customer service on arrival and it would make me think twice about using the company again. I called the day before I left to make sure I would still be collected for my departure and was advised there was nothing on the system. The lady was very helpful and looked back at my arrival booking and ensured me that I would be collected and I have never been so pleased to see the driver who was on time and very helpful. Redeemed the company somewhat but they should consider the difficulties someone does face on arrival in future. My star rating for this review is based on my return journey only.
written by Knight493 on 19/08/2015
HARD TO FIND AT AIRPORT GAVE ME 3 PICK UP TIMES TO GO TO AIRPORT PRIVATE TRANSFER STARTED TO GO ROUND PICKING UP OTHER PASSENGERS FELT BAD FOR THEM SO LET THEM SHARE ,BUT WE PAID FOR PRIVATE
written by Vickster34 on 18/08/2015
Great transport : Had booked a private transfer so we would get there without all the other drop offs and what we got was great- we travelled in a large, what seemed like an executive bus, which we hadn't booked, with huge comfy seats and mood lighting! Fantastic! On the return we had a small car, very crammed for a family of four so it was from one extreme to the other. Driver on the return was a bit of a speed freak but so is everyone in turkey!
written by LyndseySone on 15/05/2015
Booking the transfer was very easy and Click Transfers were very helpful when I needed to amend the booking, a new confirmation e-mail was sent out immediately with the changes required. Finding the coach at the airport and then the pick up was also very easy and quick, the coach was basic and done the job. However, the only issue we really experienced was having to contact the local office as advised on the confirmation e-mail, we followed the instructions to contact the office 24hrs before both picks up. Unfortunately the staff in the office were extremely hard to speak with as they spoke very little, unclear English. This made confirming times and bookings with them difficult and didn't leave us feeling very confident that everything was in place. I appreciate that they are based in Spain and I do speak some Spanish, however, it was a very difficult conversation fully understanding the staff. I would suggest that the telephone confirmations are done with someone in a UK office who can then liaise on the customers behalf with the local offices. Calling European telephone numbers when in the UK isn't ideal either.
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