written by sidneyjanet on 30/04/2018
We booked a cruise on Celebrity Constellation (best of India and Sri lanka) in April 2018, on booking we should have been told how difficult it was to obtain a visa to visit India, we were told we had to get the visa ourselves, they sent email saying we could now get e-visa much quicker, we paid up front then it got refused twice and then kept our money, in the end we had to pay for an agent to do it for us, we had weeks backwards and forwards with forms to fill in, no one apparently answers phones in these places, it was only a short time before we went that we received the visa. we were not the only people who had trouble with getting a visa, most people on the ship had problems and came off worse than us paying hundreds of pounds, we found our own agent on google called (visa genie) we had to pay a fee for them to do it but not half as much as refusal from e-visa. We should have been advised that we would have needed a visa in India & Sri Lanka before we booked, if we had know how much trouble it was going to be we would never have booked this cruise, hope people will be better advised in the future and the difficulties they will incur.
written by 300Harris on 21/07/2015
I have always been offered impeccable service from Cruise188. I have travelled many times with them and always had great service and a wonderful glitch free cruise. My only warning would be, if you get through to a lady on the customer service desk.... PUT DOWN THE PHONE. Nothing good will come of that conversation and it was take you 10 times longer and your query will not be answered. Bar that... Amazing service and will book with them every time!!! :)
written by on 01/03/2013
Very dissapointed that when we booked trips from Cruise 118 when visiting The Caribbean on Arcadia we booked 3 as a disabled person no one bothered to say wheelchair access did not apply, so I had to do them on my crutches. All Acadia staff said was tough luck you have to help yourself, we can't help to many old people on this cruise. It was supposed to be holiday of a lifetime, Ruby wedding & my Wife suffering with Cancer & me with one leg.
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