I contacted cruise 118 for a costing on a P&O cruiseat this time I specifically asked if P&O are still part of the blue Light discount scheme, was told by Cruise 118 agent they no longer did blue light discount P&O only discount for Armed Services. So I though oh well & continued with booking. Now it seems that I was given the incorrect information , P&O do still honour the Blue Light Discount but only if you book through P&O themselves. If i cancel this booking which was booked less than 18hrs ago I will lose my deposit & extra payment. So even though I was given incorrect info I have no way of getting my 5% discount, so its obvious that the booking agent is told by 118 management to not give out that info even when they are specifically asked because they will not get the booking. Bad practice, so if any blue light card holders are thinking of booking through Cruise 118 for a P&O or any other cruise operator go to the actual cruise company themselves & check first as you maybe losing out on 5% discount. As they say, once bitten twice shy in future I will go straight to the cruise company themselves and advise everyone who hold blue light cards to do the same. Date of experience: 01 April 2023

We have had a family cruise booked for some time and unfortunately due to covid 19 we received an email to say the cruise wouldn’t be happening which we fully understood and appreciated in these scary times. We we’re immediately paid the following day by Royal Caribbean without any hesitation. I then contacted Royal Caribbean for them to confirm we had been paid everything owed by them and that the money for the actual cruise they can confirm has been sent back to 118. I contacted cruise 118 on numerous occasions to be told we haven’t received the money at first until I informed them RC has in fact confirmed they had. So I thought I would wait the Period of 90 days (which is unreasonable when already been paid) and still haven’t received the funds. I’ve called over 4 times and still no refund and when I call they keep telling me some story of yea it should be done within another 14 days. We have booked with them before and had a great time/service but they have really let themselves down with this refund policy so BEWARE

I have now been waiting 152 days for my refund with no real answers or communication. This is far from acceptable and I'm getting very frustrated. There seems to be no particular time frame as customers of yours on the same cruise as me had there refund months ago!

Absolutely horrible experience, tried to book a cruise, but the lady absolutely had no idea what she was doing. And what’s with the background noise?? Seriously all what I could hear was giggling and clearly didn’t sound like her colleagues was taking the job seriously... sort your self out seriously

Despite being a loyal customer for several years and having spent tens of thousands of pounds with Cruise 118 I will never use this company again. My request for a quote for this year's booking has been dealt with terribly, passed from consultant to consultant as the first one didn't have time to deal with me! The second didn't deliver on 3 promises to call me back to discuss my cabin requirements and the call I was promised I would get from a manager to discuss my complaint has never been delivered on either. Never again Cruise 118, I will give my business to a company that values it in future.

Asked for cruises FROM Malta site then wanted email before allowing me to proceed. NOT one cruise available now I will get lots of Emails and can not find any way to unsubcribe

Spoke to two reception staff members a couple of days ago at Cruise118 because the sales staff were too busy and a calls were being diverted. I was told someone would ring me back within an hour. I went back onto their website to check a price and it had changed within the space of 10 minutes to a more expensive price. I rang again to speak to a supervisor. I was informed that a sales person would call back. They did not. Todate, no one has rung me. Dreadful service.

We was given misleading information! Company policy is completely wrong, we paid the the actual price that was given to us per person. the person I dealt with told us that her manager was trying to sort out the problem with Royal carribeans manager after 3 days we was told we would not be getting this holiday after agreeing to a price and paying in full! We waited nearly 9 days to get a refund which is not acceptable! We have now found the same deal with another company and we are satisfied with the service given to us something crusie118 lacks in! I would not recommend this company to anyone

All we want from this company is a refund of the administration fee included in the total cost of the cruise.Three letters written and this Company still seem to think that a mistake of this magnitude is of little consequence.They have had time to investigate - 3 months! Time for some action Cruise 118.

Booked to go with 2 friends, Cruise staff fully aware of this but we ended up with different airlines, different times and different transfer companies.we had opted to have the price of the wine , a booking offer to come of our bill. It wasn't until 6 months later we realised the reduction was only 20£ even though the wine was advertised as costing £95 to buy. We even had to fight to get the £20. It was impossible go get our boarding passes for r flights with Ryanair printed of and we're given conflicting advice. In the end on our insistence they were e mailed to us. NEVER AGAIN WILL WE USE THIS COMPANY. I wrote to them and received a patronising reply. So beware.

I booked 3 cruises with Cruise 118, a 3 week back to back and an 11 night cruise both with Celebrity Cruises. On all of these cruises I have had a great deal of difficulty accessing my on line documents. On all occasions I have had to contact Celebrity and Cruise 118. The problem with the first 2 cruises was that the finance had not been cleared, after many phone calls I eventually received my documents a week before embarking. There was also a problem with a private transfer between ships that did not turn up to meet us and getting a refund. The cruise that I am about to go on I am experiencing the same problem, I paid the balance due over 3 months ago to Cruise 118, apparently this has not been paid to Celebrity. I was told by Cruise 118 that they had transferred the money to Celebrity last week, this is 3 months after I had paid them. I have contacted Celebrity again earlier and I have been told that there is still a problem with the travel agent. Cruise 118 have fobbed me off with all sorts of excuses, what they don't seem to comprehend is that I have taken many Celebrity cruises and know the procedure about the online forms. This company is obviously not paying clients money to the cruise companies when the client pays them. BOOK WITH CRUISE 118 AT YOUR PERIL!

Currently having a terrible experience with cruise118. After requesting it was essential to have our 2 balcony cabins near to each other ( due to travelling with our frail mother ) we were sent our booking confirmation in January with cabins next door to each other... Delighted! When printing out our luggage labels we then discovered we are on different decks. This has left us in a very difficult situation with our cruise leaving on Saturday. This was our one and only must have request! We have been met with a very poor attitude and indifference despite the company admitting it was an error on their part. We have been offered a very small on board spend with a take it or leave it attitude. What has happened the past 10 days with this company has had a huge impact on what will be my mothers first and only cruise and certainly her last big holiday. There are so many companies to choose from when booking a cruise and considering the amount of money you will be spending please think long and hard before using cruise118.

Last minute booking made 2 weeks before sailing. Excellent staff at 118 made the booking painless and gave help where needed. Realy looking forward to the cruise, only been on one other cruise but a very big and impersonal ship, this one much smaller. Will write another review on our return to let everyone know how we get on.

Hello fellow cruisers. I tried this agency only to find out that not only are they not trustworthy but their contracts with cruise lines and definitely not as good as other online agencies. Customer service is only good up to the point of taking your hard earned money, after that, there is no quality control and they make you feel that you are a problem. They do not help with upgrading at all. I would strongly suggest using the USA websites www.vacationstogo.com or cruisesonly.com You will get a guaranteed lowest price and end up with a better cabin... SHAME ON CRUISE 118.com