We bought a new car through MG Budgens. Great, helpful and friendly service. Would highly recommend to friends and family.

Took our c5 aircross in for a service and a mot. L got the car to the dealership for 8. 20 am l travelled through heavy rain and flooded roads to get to the dealership from market drayton . At no point did the service department inform me that the car would be at the dealership for a full day. My other car was serviced at telford in January and it took 3.5 hours. Another customer suffered the same fate ! She was of a good age and would have to have driven home in the rush hour. The service department did.nt charge me for the mot but the car should.nt have taken 8 hours? There where a couple of issues with the car that the dealership did.nt pick up on. We have had 3 cars with this dealership but there won.t be anymore purchases in the future. Awful people to deal with.

We had the misfortune of ordering a new MG Trophy from this dealership in Shrewsbury. We ordered the car in September and paid a deposit, we were promised delivery in 10-12 weeks or by end of December at the latest. After a couple of months having not heard anything from them had a call from the salesman stating the car would be delivered towards the end of February some 5 months after ordering. We were not happy as we were looking to trade in our car which was depreciating in value and the manager wouldn't fix a price. We were offered a different colour interior which they hoped to have by mid December but offered no apology or discount for the delay. They then contacted us to say they wanted our car a week before the new one was due and they would re value it at that point. Not sure how they expected us to get around for a week or more without a car. We lost patience with them at this point and cancelled the order , they weren't bothered . We then contacted MG Stourbridge and it was a breath of fresh air, brilliant from start to finish. The manager was how a manager should be, very professional, and excellent communication. The salesman we dealt with couldn't have done anymore, perfect from the start. We got the car we ordered on the day promised, we had a guarantee price on our part ex which was set and the car itself which was the same as we had ordered from Shrewsbury was £2,000 cheaper and we got got more for ours so win win. If you want to be treated badly and pay more than you should go to Shrewsbury but if you want a better price , first class service and be treated with respect then look no further than MG Stourbridge, worth travelling for.

I had a puncture and the unique key was missing. Representative was so helpful and understanding throughout. I had complete confidence in her managing the job. She understood my situation completely. Thank you

Really impressed. We are motability customers and was very well looked after by the person we dealt with. From the time of ordering to us receiving the car, was only one week, she made sure we were up to date the whole way through and bent over backward to make sure our car was available before lockdown 2.0. Over the moon with our new vehicle, which she helped us find. She worked with us and our families needs, to find a car that was suitable for us. There was no pressure to choose a particular vehicle, but her guidance and experience shone through. Highly recommend her, and if course Budgen Motors, for anyone looking for a car.

I have a new vehicle, a Peugot 5008 SUV, bought from Budgen Motors in Shrewsbury. The first fault it developed related to the automatic dipping headlights which sometimes work and sometimes don't. I considered this to be dangerous because of its unpredictability and has still not been fixed after two visits, the second for a "software update" which meant me being without the vehicle for an entire day. The fault is pretty certain to be with the forward facing camera (error message on the display!) but they won't listen. It has now developed a second fault relating to the automatic tailgate which, like the headlights, works sometimes and sometimes doesn't. Having contacted them again today to say the headlight problem is still there and now I have the problem with the tailgate too, I was greeted with "we need the car in for the full day to investigate it". When I told the receptionist that all I wanted was to call in for someone to have a look to see what the problem might be, I was told "we still need it for the full day", this despite my plea that I was moving house and couldn't spare it for the day! My major problem with Budgen is you can't even get to speak to a mechanic, the receptionist is so obstructive and unhelpful. Totally, totally frustrating. I advised her I'd get another Peugot dealer to deal with it!!!

Brought a used vehicle from this company with a faulty heating control, after being messed around we were finally told that the replacement part had been ordered from Ford and would be repaired the following day. We were called and told the part had arrived and replaced, when the unit broke again, we took the vehicle to a local garage who showed us the new and replaced heating control cable, which was actually crimped and glued into place, this was definitely NOT a new cable.

Went in on Tuesday to have a look around. Seen a car on the forecourt we liked so went and spoke to a salesman. They looked at our car and offered us a low price for what we've got. We didn't mind too much because we liked the car we'd seen and the price was good. Went inside to find out the price of the car on the forecourt was £2,000 more than what was stated on the forecourt. So we decided to mention about the low price they'd offered for our car. The salesman went off and came back with a very confident looking woman who jumped into our car and drove off the forecourt without saying a word to us. Very rude and unprofessional in our opinion.

Earlier this year I bought a used Citreon MPV from Budgen Motors in Shrewsbury which was advertised with a 12 month warranty. However when the paperwork came through from Citroen the warranty was for 6 months only. I rang the garage and they told me the problem would be sorted, but after several weeks nothing happened. So I rang Citroen and they told me it was up to the garage to sort out the problem and register the correct warranty, I am still waiting for a response after sending them several reminders, and the existing 6 month warranty is almost up. The car also only came with only one key, so I requested they supply me with a second copy for which I agreed to pay extra! Again despite several reminders it's now several months and I have heard nothing. It's not like they were being asked to do something for free, they can't get it right even when you are paying. They also promised the car would receive a full service before it was delivered. However when I received the logbook only an interim service had been carried out (which I believe is just an inspection), yet they had stamped the logbook to say the next service is not due for another 2 years or 22,000 miles. If I stuck to this timetable the car would be seriously overdue for a service by the time it went back to the garage, and this could cause unnecessary wear to the engine. Finally the car came with an offer of free MOT's for life, it I take it back to them of course. Given my experience, and now having read other reviews, I will gladly pay for the MOT and take it to another garage.

Dreadful service, very rude on the phone. Came up with loads of things that did not need doing. Said until they did these things they couldn't find the fault.

I took my Peugeot 407 in for minor computer fault and MOT. I was telephoned back and given a list of expensive options - none of which was needed (eg the battery needed replacing at a cost of £90 - but the battery is fine, and even if it was not I could replace it for a lot less). Another item was that would not pass the vehicle for MOT unless they could replace the number plates. The number plate read SN06KER and they insisted it must be SN06 KER. I agreed on condition the original plates were retained for me to refit. I was told this would be done, and they would be in the boot. They were not and could not be found ! Spoke to the MD who promised they would be remade and sent to me. They never came !! Broken promises from a shabby company. Avoid this company at all costs.

Terrible service, were not interested in me once they took my money of me. And have kept my deposit for no good reason. Do not get back to you and blatantly ignore phone calls. Terrible, do not buy from them!

Review of Parts department only! And its really not good!!!!!!! I telephoned the parts department with regard to purchasing a new keyblade for my 306 cabriolet, an older model i know but a peugeot customer none the less. As my key had snapped i was looking to get a replacement same day. After speaking to the leominster and telford dealers, who were very helpful but did not have the part i required i rang shrewsbury. When i called the reception said all parts dept lines were busy and i could either hold or call back. i chose to hold. after a considerable wait on hold the line began to ring however no one answered and i was transfered back to reception who told me to call back, which i did. my second call also involved a considerable wait though i eventually got through to 'brian'. Brian who was extremely unhelpful and quite frankly rude told me the part i was after was not available to buy from peugeot. when i informed him it was available at other dealers he huffed and asked for my registration. after another considerable wait i was told to my delight that the part was available and in stock. After driving the 30miles to the dealership i eventually found the well hidden parts dept. upon my arrival i rang the bell for assitance however no one came. after approx 5 minutes i rang the bell again and still no one came. at this point a very polite and well mannered member of the sales team asked if i was been seen to. he then went out back to find a member of parts but couldnt. he then went downstairs to check if the parts team were in the service dept. he then returned to tell me that he had found the manager and informed him i was waiting after another wait (approx 20min in total) a man called 'Dave' appeared and simply said 'is the bell not working or somthing' i informed him it was working fine however no one had been bothered to help with my enquiry. i told him i had spoke to someone that morning regarding the part i reqired he went out back. when he returned he told me they did not have the part in stock. as you can imagine i was not best pleased. 'Dave' dealt with this well and was very apologetic and gave me the details of another company who could help. unfortuneatly they could not help so i returned to peugeot to make further enquiries. after another frankly quite ridiculous wait i was greeted by the elusive brian. i was spoken to by brian not only in an incredibly rude manner but also like i was a slightly simple child! I asked brian who was his manager as i was so shocked at his lack of public service skills only to be told to my amazement that brian is the manager, not only of the parts department but of the entire franchise. I can honestly say that with this mans attitude i would never even consider buying parts from this franchise let alone a car. I am not only a little upset at my dealings with this company but to be honest completely shocked!!! if you choose to deal with this company for christs sake whatever you do dont deal with Brian!!!!!