Travelfx.co.uk Reviews - www.travelfx.co.uk

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★☆☆☆☆

“Misleading website - NOT NEXT DAY DELIVERY - TRY FIVE...”

Written on: 07/01/2019 by Brettn1991 (1 review written)

Dreadful. This firm thinks it is ok to headline using misleading terminology! "We use next day delivery service" actually means that once they get around to popping over to the post office that is when the clock starts ticking. Ordered Friday with a date given to them as required by Monday, They offered Wednesday at the earliest! Flying Tuesday! Disingenuous and misleading!… Read Full Review

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★☆☆☆☆

“Avoid if you'd like your currency on time”

Written on: 02/08/2017 by issyfesting (0 reviews written)

Very slow, only sends out once a day, if yu miss the noon deadline you wait 24hr. Taken 4 days to get my Euros, will never use again… Read Full Review

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★☆☆☆☆

“Awful service !”

Written on: 20/06/2017 by 109Welsh (1 review written)

Ordered and paid for my money on the 12th June advising I needed it for the 18th, although I called and emailed they did not dispatch my money until the 16th on a next day guarantee service but quoting that deliveries sent out on Friday are not guaranteed on a Saturday ! So my money hasn't turned up by the 18th and I am now without my travel money ! Surely by now a company of this size would know not to send the money 24hrs before you need it on a service they don't even guarantee themselves !… Read Full Review

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★☆☆☆☆

“Failed to deliver”

Written on: 21/09/2015 by Stevemanc (2 reviews written)

I ordered euros from TravelFX who I have used for a few years now. The money did not arrive and so I contacted Royal Mail who had no idea what had happened to it. After two days and two trips to the sorting office they confessed to having LOST it. That was not TravelFX’s fault clearly but I was disappointed when they told me I had to wait until they had ordered a refund from Royal Mail. I was leaving for my holiday and so had to buy more euros from a high street bureau (at a less favourable… Read Full Review

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★☆☆☆☆

“Exchange Rates good, service terrible”

Written on: 15/09/2015 by steveandannmarie (2 reviews written)

The Exchange rates offered are good but the company are extremely unhelpful. I wanted small denominations so emailed them. I was informed that to guarantee this, a further cost of £5 was required (there is nothing on their web site to this effect). I emailed straight back agreeing to this and asking how I go about payment only to be told that it was too late anyway as the money had now been ordered. I phoned up but the person on the phone was no help at all. Furthermore, I asked for delivery… Read Full Review

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★☆☆☆☆

“Had to cancel an order because TravelFX had been 'let...”

Written on: 27/01/2015 by Tiannaj276 (1 review written)

Had to cancel an order because TravelFX had been 'let down by suppliers and run out of stock' and couldn't deliver in the required time frame. I was charged the punitive sum of £93.81 on a £702.59 order. Use this organisation at your peril!… Read Full Review

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★☆☆☆☆

“Worst service ever from Travel FX!”

Written on: 26/08/2014 by amlpchan (1 review written)

I have ordered my 6000 Dannish kroner on Wednesday 13th Aug and have requested that I needed my money by 15th Aug. I received the confirmation email of receipt of my payment (£653 rate @9.17, £658 including admin fee) on Thursday 14th at 14:18. However, I only received the confirmation email of despatch on Friday 15th Aug 1pm. The postman only came at 11:22 on 16th Aug after I have left for the airport at 11am. I understand that there is no guarantee for next day delivery, which will be… Read Full Review

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★☆☆☆☆

“Avoid - Company with best rate turned out to be suspicious”

Written on: 16/02/2014

I came across CompareHolidayMoney.com when I typed "Best rates for South African Rand" into Google but when I clicked the website displayed which showed the best rate "TravelFX.co.uk" I discovered that they only accept bank tranfers and state "WE DO NOT ACCEPT ANY CARDS". Thinking this was odd, I read more reviews of Travel FX and saw that they claim to be part of Metro Bank PLC (which it appears they do not) and there are hundreds of reviews from angry customers saying they transferred money… Read Full Review

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★☆☆☆☆

“If you want peace of mind - use someone else!”

Written on: 25/09/2013 by mjod1952 (2 reviews written)

Ordered the money and arranged fast transfer the same time. Had acknowledgement of order, but no confirmation of receipt of funds. No way of tracking online and telephone only available 9.30-4.30. Here I am no wondering whether my transfer went into a black hole or has been received. I called TravelFX who send the money out and they at least have heard of this site, but that was all they were unable to trace my order. I shall have to wait until tomorrow to call them and considering the amount… Read Full Review

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Mjod1952's Response to mjod1952's Review

Written on: 27/09/2013

I need to update this.... It seems that their confirmatory email was diverted away from my inbox bi iCloud. They responded rapidly to my chasing email and the money arrived exactly as promised. I'd still make this 4 stars only as I think their telephone access is very limited and I'm not sure how they relate to the services they link to.

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★☆☆☆☆

“Don't go with Travelfx”

Written on: 19/08/2013 by Gfleet (1 review written)

I went with Travelfx as they offered the best rate. 3 working days after placing the order still waiting for money. Contacted Travelfx who basically put the blame on Royal Mail as Travelfx had dispatched the money. I had to phone 4 times to enquire where the money was, the person I spoke to and his manager. At no time did Travelfx contact me with any upddate. Travlefx response to me not receiving the money before I left for the airport was 'Royal Mail will leave a calling card' (after I have… Read Full Review

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Focus1800's Response to Gfleet's Review

Written on: 21/08/2013

You have to take the blame for what happened no TravelFX. In my opinion leaving the option of buying currency online till the last moment, then expecting no hiccups shows a lack of proper organisation. If you can't be bothered in giving yourself time then give yourself 1 star not the supplier.

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