Ordered a fire place chamber kit from these guys. Before buying had some questions about product and they were very quick with responding to my queries. Product arrived within a few days and was well packaged to reduce chance of damage. I have seen many bad reviews on this website but for us, the experience was very positive.

I PURCHASED A STOVE ON-LINE ON 19TH APRIL FROM STORES DIRECT LTD,VERY EASY TO DO. AFTER RECIEVING CONFORMATION EMAIL {WHICH I DIDNT LOOK AT UNTIL 3DAYS LATER}TO MY HORROR NOTICED I HAD ORDERED THE WRONG STOVE,GENUINE MISTAKE ON MY BEHALF.THE NEXT MORNING FORST THING I CONTACTED STORES DIRECT ON THE PHONE AND WAS QUICKLY REASSURED THAT EVERYTHING WOULD BE SORTED OUT A.S.P.TRUE TO THEIR WORD AND VERY QUICKLY MY MISTAKE WAS SORTED WITHIN 10MINUTES.ONE ORDER CANCELLED,NEW ORDER PROCESSED.I CANT SAY ENOUGH WORDS TO EXPRESS MY RELIEF AND GRATTITUDE TO THE TEAM AT STORE DIRECT LTD. IN THIS DEPRESSING ECONOMIC LULL WE ARE ALL SUFFERING IT IS SO NICE AND REASSURING TO KNOW THAT AT STORES DIRECT LTD,""CUSTOMER SERVICE IS THEIR FOREFRONT. HIGHLY RECOMMEND EVERYONE TO SHOP WITH STORES DIRECT LTD.