written by Ms.Tanya on 04/06/2014
Первый раз пользовалась данным сервисом для брони квартиры во Львове. Плюсы: 1. Легкий и удобный интерфейс сайта 2. Широкий выбор вариантов 3. Быстрое подтверждение брони, дублирование телефон и меил 4. Приятная поддержка со стороны персонала - звонок напоминание менеджера о необходимости оплаты брони, с предложением продлить время предварительной брони. 5. За час до окончания предварительной брони смс-ка с напоналкой 6. На почту отправлены альтернативные варианты, что удобно для выбора. Еще очень важно оправдает ли заказанная квартира ожидания :) Ждем поездку! Сервису - удачи и развития! Thanks to servis. Fast, attentive staff, kind remainders. Hope the flat will also justify our expectations and will have fantastic family vacation :) Good luck to service!!!
written by on 15/01/2014
Easy to use, easy to choose, easy to book... Dobovo is the most variable and easiest website to find the best suitable apartment you need.
written by Demmetrio on 08/11/2013
Very convenient and informative web-site. All necessary information about the flats is present. Quick and polite operators. Special thanks to Ms. Alina:) Booking confirmations are sent to e-mail and mobile phone very quickly.
written by on 02/11/2013
It was a little confusing to start. It turned out very good in the end and I am totally satisfied with this site and recommend anyone who wants to rent an apartment in Ukraine to use this site. Just have patience and you can book and have a place to stay within hours of your search.
written by on 02/11/2013
Nice site, human-engineered interface, fast reaction, I like it!
written by on 20/09/2013
After trying unsuccessfully to book an apartment in Lugansk, I came acroos this site. I reviewed the apartments available and after deciding which suited me best I booked it. I got a very quick and precise response and everything was sorted in no time. The next time I visit the Ukraine this is the site that I will be using. Many thanks to the Dobovo team.
written by tenderlika on 14/09/2013
The best service I have ever experienced! Thanks a lot!
written by on 04/09/2013
I, my wife & my Sister-In-Law stayed in this Apartment from 05/07/2013 to 12/07/2013 (23 Franko Street, Lviv Features so important to me: Beautifully presented...well appointed...well maintained...& very very clean Gret facilities Great location...very short walking distance to the Renock (City Centre) Apartment owners were very polite,courteous, extremely helpful & eager to please I would highly recommend this apartment & would not hesitate in re-booking this apartment when we travel to Lviv Thank you Vldimir for a wonderful experience...this accommodation really added to a wonderful holiday in Lviv...we look forward to staying in your apartment again in June 2014 Kind Regards John, Barbara & Ewa...from Australia & Poland (Our Dobovo: Number Reference ID: 119800 Thank ou again for your kindness Vladimir
written by BuellXB on 28/08/2013
Without the help of the staff , I am sure that the process would be more difficult , fast friendly service , and questions answered promptly , as a tourist I would recommend you to use this company .
written by on 16/08/2013
I found that this site's friendliness shows the traveler that your registration agents are, indeed, helpful. (Initially, I had expected to type my data in Russian, for I have a Cyrillic keyboard, as well as my German keyboard.) Lina, too, was very pleasant. I feel that my stay in Mariupol will be one of fun and excitement, for I will be getting together with my fiancée for the enjoyment of planning different events and going sightseeing together. I look forward to a very pleasant stay.
written by tdsding on 07/08/2013
My receipt was still incripted, consequently, I didn't revieve a confirmation. My e-mail address is [email protected] and the apt. I sent a deposit for, which was $77.?? for apt. ID.# KV2535, the booking code is 148867 and is on address 44 Shota Rustavelli St. I would appreciate a confirmation for the apt. so I can present it when I get to the Apt. Thank you, Thomas Stone.
written by on 12/06/2013
efficiency, kindness and a very large choice of accommodation.
written by KrakowTravellers on 01/05/2013
The booking we made surpassed our highest expectations :) It was prompt, efficient and the staff who contacted us was utmost polite. Definitely recommended !
written by elenka10 on 17/03/2013
Site was recommended by our friends. easy selection of apartments in different prices and locations. hope our stay at the selected apartment will be a success =)
written by marktolos on 02/02/2013
I always appreciate your website reminders you send out prior to my next destination. I do not need to track my bookings and whom to contact with and so on and forth. It is lovely to know that my trip across Ukraine is being "monitored" and I get all the information I need before hand. Before I left Australia I printed out all hard copies and also filed all related booking confirmations in my email box folder unaware of this handy feature you website provides. Well done guys! Thank you!
written by on 17/10/2012
This website does not feature its own accommodations, but rather hides behind being a reservation system. Any issue you have with an apartment, will be blamed on the rightful owner. We had a very bad experience with booking an apartment from them in Kiev, starting from being provided a so called better apartment which was not better, ending with not having Internet for 2 days until we finally got a hold of the real owner. Staff is totally unresponsive, on weekends the phones do not even work. If you are lucky to get an agent on the phone, their standard line is we are working on it. Terrible experience all around and very clearly all reviews on this site are done with own creation.
Written on: 18/10/2012
Dear Anonym,
We are glad to have our satisfied and happy customers alert us of any information posted on the Internet that might be misleading and containing uncharacteristic claims about our company and apartments booking system. We are glad we have found your post on this website.
Our customer care team has gone through the history of all the bookings during the past three months and obviously couldn't find your booking by the information you have provided. We would be happy and it is very important for us to investigate your situation in details, however we need any information from you which might help us to find your booking, so please send us a private message or email with either booking reference id, full name, checkin or checkout dates, or your email address.
As for the contacts of the "real" owner as you say (we call them apartment owners, hosts or hoteliers) - everyone who successfully reserves an apartment on our website/reservation system - get accommodation voucher with full contact information of the apartment owner in order to be able to arrange check-in and any additional services like transfer, extra cleaning or whatever apartment owner can offer.
As for reviews - we are proud to have over 1900 reviews from our customers. No one can leave a review without booking an apartment on our website. The process is simple - client reserves an apartment, contacts an owner using contact information from accommodation voucher, lives in the apartment and gets an email on the second day after the checkout date with request for leaving a review with his opinion of the apartment and his stay.
As for our customer support department - we work 7 days a week to keep all our customers satisfied. We also have a multi line phone number +380 44 2285511, so it's almost impossible to get the busy or non-answered line. The situation you mentioned with "non-working" phone line is not acceptable for our company, therefore we would like to investigate this also in details - please let us know the phone number you have called from, date and the approximate time of your "un-answered" call and we will definitely look through the log of all phone calls to find out what happened.
As one of the most reputable and top accommodation booking company in Ukraine, we do not accept any dissatisfaction, even from non customers. We would like to continue this dialogue by having the information we mentioned above in private message, or you can email us at the official email address stated on our website.
Our goal is to address all concerns, as our focus is to preserve top customer service.
Thank you for using Dobovo!
Sincerely,
Volodymyr Bezliudnyi
General Manager
written by on 03/08/2012
I have booked with dobovo.com several times and each time it was easy to choose an apartment and then book it. They have availability schedule and complete info about most of their apartments - in addition they have an excellent support. Even if you have some issues with confirming your order managers offer you lots of other options how to pay in advance. Thank you, dobovo.com!
written by on 07/02/2012
Услугами проживания пока не воспользовался, но было очень приятно получить исчерпывающую информацию онлайн и оперативно получить подтверждение бронирования. Организация сервиса сайта великолепная, надеюсь поселение и пребывание также будут на высоте. I haven't stayed there yet, but site services are formidable (fr.) and hope for high level staying there also.
written by PierreDubai on 23/01/2012
I have just used dobovo to rent a flat in Kiev. The process was simple, fast and with an immediate confirmation and email follow-up. Personally, I think it is one of the best websites of the kind, and one of the few where you can make a focussed search of your perfect place. I will definitely use it again.
written by on 13/09/2011
Some of the parking information is a bit ambiguous. I would like better, more accurate information about it. Is it private or public, free or the cost per day. If described as near, how far? 20m.? 100m.?
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As rated by our community of reviewers
Allanblack's Response to KrakowTravellers's Review
Written on: 08/07/2013
Online booking dates not easy to use on line chat starts then stops got there in the end although not easy