Remote Island are bad news. If you're prepared to accept broken goods with parts missing go ahead and order from them. I purchaced a Helecopter, paid £30.00, it was a christmas gift so when it arrived I wrapped it up. Come christmas morning my husband opened the box to find the Helecopter was broken with bits snapped off and the transformer was missing. I was told to send it back which I did (Recorded delivery) Many telephone calls and emails later still no response. No refund, no email They just kept my £30.00 and I would of thought along with many other customers monies? DO NOT BUY FROM REMOTE ISLAND DO NOT BUY FROM REMOTE ISLAND DO NOT BUY FROM REMOTE ISLAND DO NOT BUY FROM REMOTE ISLAND DO NOT BUY FROM REMOTE ISLAND DO NOT BUY FROM REMOTE ISLAND

I ordered several items from remote island, last week. Having pressed the confirm order button, I was then informed by a mate that several persons had placed negative reviews about the company on the net. A bit concerned I wrote an email immediately. I recieved a reply the next day, assuring me that the order had been dispatched. A few days later a large box arrived. I have now flown two planes succesfully, and am extremely pleased with what I have ordered. Remote island have provided an excellent service!

My son ordered a replacement battery for his remote control tank from this company. They sent the wrong battery which left him in tears thinking he had done something wrong on line. I checked and he was totally correct. They have ignored all my emails and there is no phone number. Reading all the other reviews it is not just us that have been ripped off. Let your friends know how bad they are so no one else is in the same boat as us. I think this company live on a remote island!! Customer service is non existant

I ordered a plane from remote island in good faith. what I recieved was a cheap fake that fell apart from 4ft . the motor wasnt even powerful enough to take off.... desgrace! never use them!!!

I ordered an RC police boat from these guys at the start of March for my son's 4th birthday on their 'guaranteed next day delivery'. The money wa taken promptly, but two days on - no boat. I emailed them to ask where it was - no reply. 1 week on, with no boat in sight I sent another email - again no response. By 2 weeks, I had sent 4 or 5 emails without response, including demanding my money back. I then had to write a recorded delivery letter stating 'breach of contract' to both the Birkenhead and Sunderland address to ensure they received my refund demands. Eventually they emailed back (about a month from my order) saying simply they would 'trace the delivery' - I think they were having a laugh. I also contacted the Sunday Post to investigate the business as this seems to be happening far too often. Another email and another week passed until they eventually agreed to refund the money. I wonder how many people give up and let these guys get away with the £30+ rather than fight it. Anyone who has fallen into the same trap as me, please don't let them get away with it. I was willing to go through a small claims court if need be - even if that left me out of pocket as these guys should be ashamed of themselves.

I ordered a remote control tank for Christmas, which was received promptly but did not work. I wrote several emails to the company (no phone number available) & eventually received a return form. I completed the form & returned the item but didn't receive a replacement as requested. I followed this up with a letter requesting them to respond but didn’t hear anything. I wrote several more emails demanding a replacement or refund. I eventually received a refund, but had no acknowledgement from the company to inform me. If you have already ordered something for under £100 & are having difficulty obtaining a refund from the company, you can write to your credit card issuer (enclosing copies of the receipt & all correspondence) & request a ‘chargeback’ to the retailer – this can be requested up to 120 days after the purchase. When you return the item or write to the company do not just obtain proof of posting from the Post Office, but ensure you send everything recorded delivery so that Royal Mail have to obtain a signature upon delivery which you can then view on the Royal Mail website. More consumer advice is available on www.direct.gov.uk

Christmas purchase for my son of an RC boat which arrived promptly. It wasn't working correctly, all emails unanswered. No telephone numbers available. No chance of a refund despite recorded delivery letters to them. This company is a scandal and the owner a disgrace. My £26 is irrecoverable - even the small claims court is not worth the agro and cost and well these guys know it........... There are respectable businesses on the web - this company is a sham and trades like a market seller pitching wares from a suitcase resting on a milk crate

I ordered a radio-controlled motorbike on 16 September 2011, money was taken from my credit card immediately, but the item never came. Sending an email to customer services got an automated response - 'your enquiry will be dealt with within 48 hours'. This did not happen, and after another month in which I emailed four times, wrote to the company, and phoned countless times only ever getting voicemail, I approached trading standards. One of their officers advised me to write asserting breach of contract under the Distance Selling Regulations, sending it using recorded delivery. On 4 November, the day after the letter was received, the money was refunded to my credit card.

Wish I had read the previous reviews before using this company- could have used a number of other websites to order what I wanted and I unfortunately chose this one! Tank for my son's birthday arrived damaged, so tried to get help- no phone number available, so sent email and not heard anything since except for an automated response. Whoever owns this company should be ashamed of themselves- having now read the other reviews, I don't know how they sleep at night- they seem to have managed to destroy a lot of children's birthdays!

Ordered a next day delivery of a tank for my son's birthday. They never delivered. They took the money.  There is no way to contact them by phone. If it looks too good to be true, it probably is. Stay well away. I have just asked my bank to cancel payment almost a month later when nothing has shown up. Shut these guys down someone, please.

We purchased a product from this site that broke within minutes of using it. When we complained they just stonewalled us and refused to honor their obligations under Sale of Goods Act. They are selling cheap chinese rubbish. They were declared bankrupt late in 2010 according to companies house and restarted their business. That says all you need to know Avoid.

Steer clear from this site! I purchased a RC speedboat at Christmas for my son. Given the cold weather we did not get to try it out until March. The boat looked great! The problem? It states a 40M distance on the operational manual but we struggled to get 4M!It's obvious that it's a fault with the transmitter/receiver. on contacting Remote Island they fobbed me off with loads of questions asking if it passed the pre-operational checks etc. After answering these they came back with "we do request to be notified within 7 days of any manufacturing faults that are inherent"! They must have known that a purchase of a RC Boat before Xmas is likely to result in it not being used within 7 days! My advice is to seek a local supplier, try it, check your warranty period and only then should you part with your cash. One other thing; be very cautious if you buy anything from Remote Island.

Do not use this site! The goods are of a very shoddy quality. I purchased a faulty R/C tank as a Christmas present and so far, four months later, have not recieved a refund. The item was posted back but the company are claiming that it did not arrive so are refusing to pay'.