Hairdresser was cutting my hair and also doing a colour for another customer. It was over with really quickly, really rushed and no nrmal techniques like you would be used to. She curled my hair so I was unable to see how bad it was. I went on holiday and thought it might be ok after a wash. It's worse, no shape, nothing taken off the length and it's like two different cuts on either side of my face. Really, two completely different cuts. I was shocked, I thought Richmond salon would be a bit better and the cuts aren't cheap. Even the women who worked there had awful hair, that's a give away.

My hair cut took 10 min ..The hairdresser seemed to be in a rush. Did not listen to what I've asked for!! So upset when I got home.. I've asked twice to have it shorter and he took a bit off but the feeling I got was that I am being fussy or something... I picked a more expensive stylist thinking he would be more experienced and could advise me what would look good but when I asked him "what do you think"? he just shrugged his shoulders... I could have gone to a Sasson academy and have it done for £10 to be honest... Won't be coming back there for sure.

I called ahead to warn Headmasters that I would be late and was told not to worry. When I got there 10 minutes late I was sat down and made to wait for ages and then told that they didn't have enough time for my cut and blow dry. I explained that I had an important event and that I didn't have time to go home to do my own hair. I suggested that I dry my own hair to save time. I was still told , "We are sorry but we can't cut your hair!" At that point I began to cry and got myself out of there as fast as possible. It was such a humiliating experience. I will never go back inside that place where you are made to feel like nothing.

I have just had an awful cut, despite being clear re what I wanted - they stuffed it up!!! and now feel my hair is ruined.. not at all happy and their attitude borders on arrogant.. I would not recommend them at all for cutting....