the worst company I dealt with in my entire life, I am very very very disappointed , I would never recommend you to anyone , I booked a package Icelolly, they said that they have to check the details and then send me a confirmation email, they sent a confirmation email, then asking me to send my details and my nationality which I did, I get a phone call later to confirm my nationality ?!!!! I answered and I asked them if I should book my activities over there or do I need to wait, they said to go ahead and everything is ok , then I get a phone call before my flights with three days that the hotel reservation is not confirmed!!!!! and I have to be a British citizen after all the confirmation I got that everything is ok !!!! I said to them to book for me another nice 5 stars hotel which they refused and they asked me to book my own!!! I said them to refund my whole money and I will book it with a different company which they refused as well !!!! unbelievable !!! the worst company by far and I am going to take it further !!!! Call me if you want to resolve it, I am sure I won't get any phone call!

Me and my family of 7 booked a holiday through Icelolly.com in September 2017, we booked for 7 nights at end of July 2018, an Ultra All-inclusive 5 star hotel holiday to Antalya, Turkey with luggage and transfers for £388 per adult, £119 per child. In May 2018, 2 weeks after paying the full balance and after waiting a very long 8 months we were getting rather excited for our upcoming holiday with only 9 weeks to go, then we got a letter though the post saying that the company we booked with Parade Travel) had ceased trading and our holiday was cancelled there and then. To get a refund we would have to contact ATOL and wait a patient 6-8 weeks before getting our refund (we were supposed to go in 9 weeks and had already paid for £350 worth of Travel money each, Insurance, Transfer to the airport, Turkish VISAs and other holiday essentials) Desperately needing to book another holiday for same time We contacted Icelolly to see if they could help us or explain why this had happened… as they were advertising and promoting the holiday on their site, making it look safe for customers to buy, so I think they should take some, not all, but some responsibility for this wrong doing and help us find another adequate holiday for the same amount we paid for…bearing in mind the reason we booked 10 months in advance was because as we are going during the summer holidays, when the prices are sky high, we can’t afford a £800+ holiday pp. So after speaking to someone at Icelolly they said as they are only a "comparison site" they have nothing to do with it (how about find out major details about the companies you advertise and check they aren't in dire debt before promoting them to customers) they had no sympathy for our situation and not only did they not help us find another holiday for the same sort of price, they said they can’t even offer us a discount of any amount/percentage if we do decide to book another holiday with them, they were so unhelpful and rude. POOR SERVICE DOESN’T EVEN CUT IT!! Never again will I go through this site to find a holiday, Icelolly you have lost 7 very decent customers due to the lack of understanding, customer service and humanity!!!

This company seems to change the booking depending on how much commission they want. Called this company and talked to a guy about the holiday . I saw a good deal on their website for £296. After giving up details the price went up to £500+ in 15 minutes because the hotel was "booked up". Haggled down to £350 with the same "booked up" deal but decided not to book it on principle. Three days later the "booked up" deal was still online so tried to book it again with a man. This time same thing happened but it was the flight that was "booked up" and went up to £450+ this time. Why do prices change so much? Why is the hotel/flights booked up but still available online? Why did i have problems with the hotel on the first call but none on the second call? Answer to them all is Commission. Do not book any holiday with them unless the online price stays the same. If it wasnt for their greed they would have my money now.

We received a price off the website and called  guy from Ice lolly who from the get go was a very rude and aggressive man. We received a quote and went ahead with booking and confirmed. They said we would receive a call back in 10-15minutes with our booking reference. After half an hour we decided to call them and were told that the price would have to go up an extra £79.00 due to their error. They confirmed one room and then had to change it to two and change our flight times. We spoke to a manger and he was as unhelpful as the first guy. I would never recommend or use ice lolly again as I feel they just bump the price up from their own mistakes and when trying to speak to them they become angry and speak over you without listening to your issues. Do not use them!!!

when you book never same price as stated or it is an indirect flight which no one wants or the deal that was offered has now gone and as this is not a live site has not been removed but next day that same deal is still there, wish you could just get deal on there they say you can its just a way of pulling you in for more expensive holiday

Icelolly advertised a particular hotel and flight that we wanted. After booking the holiday by phone, it took for ever for them to confirm by text, at 17.30 on 22/12/16, that documents were about to be emailed to me. However the documents didn't actually arrive until lunch time on 23/12/16. This was extremely stressful as we were on a tight schedule for 24/12/2016. These documents turned out to be for an hotel in Alicante we were going to Vilamoura, madness! After many phone calls I got absolutely no where and was about to give up and was refused a refund! then we were finally offered a flight from liverpool and hotel in Vilamoura. This hotel was not the hotel of our choice and we where extremely disappointed. Why display an hotel when you can't deliver it? The price we were promised was also more than agreed over the phone. It was just a litany of ineptitude. Finally all the phone operators had a dreadful attitude, beware this website is a sham.

I have spent the last day and a bit trying to book a holiday through this site - and failed. The prices are very misleading - expect them to be at least £100 or so more when you ring up with all sort of excuses. Why bother putting misleading prices down it just wastes everyone's time!

Do not take any of the price's advertised by Icelolly as it will never be the price you can get your holiday for.... they they are DOUBLE when you use the travel agents they recommend ..never again will I use this site :-(

i have just booked with this nasty rude, things...if you could call them that. I will never ever ever again use this company, there is 3 of us going on holiday they have only sent me the details for 2 of us for flying, I can not get hold of the man that booked it and no one else will deal with the issue. I'm going to be telling them if this isn't sort within 24 hours then I'm taking legal action. I'm so angry right about now, please DONT use them none of them speak English and make it sound very confusing about what happening, this is my first holiday abroad luckly I had my mother with me so she understood it more.

My friend and I were wanting to book a holiday with icelolly. My friend rang them and they told her the price was £50 more than what was advertised on their website. I then rang them and pushed the point that this was not what they were advertising! he eventually agreed the price it said on the website but then said it would cost £29 for airport transfers. My friend had been told by them this would cost £19! they just seem to make these things up. Then when I said to him he'd given me and my friend different prices for the exact same thing, he got really shirty, told me to go somewhere else, he was busy, and basically put the phone down on me! clearly didnt like being questioned and sussed out. they are all indian and cant understand them. Then I looked at lots of holiday booking sites and the actual hotel website and they all said this hotel was fully booked and had to rooms left. i wouldnt trust this company with your money, you pay over the phone and have no guarantee where the money will go or that you'll get a reciept. its all really dodgey!

Excellent service and understanding of my needs Review 5 star Would recommend and use again This member of staff went to great length to accommodate my requests Thank you

Like the posters below I phoned for a late deal advertised to be told my flight had doubled in price. Why bother advertising it Certainly won't bother again. Rubbish Pathetic

Just called for a trip to Rhodes. What a joke. 113 advertised price told the flight was 13 hours long and only 6 nights duration. Could get a normal flight for 231 over double the price. Why bother. This site is a joke. No surprise now reading other forums about the website. So don't waste your time. Unhappy

Awfully rude and they barely speak any English on top of the insulting price double. Why do all these companies go to India?

this site is a complete joke, everybody i rang had nothing available at the advertised price. when i did finally think id booked something the said company called me back to up the price. i challenge anybody to find a holiday on icelolly actually available to book at the said price without all the added charges. all lip service when you complain to them also! steer clear.

What a dreadful site, every single time you call the price goes up significantly! Rubbish!

Got a quote for £120, phoned up and couldnt take my call and would ring me back. An hour later and still no call so I rand back. Apparently flights have gone up so holiday is now £190. An employee there had previously posted on a forum that they updated their pricdes every few hours so recommended ringing straight away which we did. Anyway, another hour has passed and they are still quoting the £120 for same holiday! Cheats

Really amazing prices advertised yet when you call, the prices are double what they advertise and they give you a really hard sell. Tried on 3 separate holidays and the prices when calling were 100-300% more than advertised. Dont waste your time.