written by Davon262 on 17/08/2021
After waiting over a week for an appointment, yesterday I had an appointment at Ramsbottom.Previous appointments at the Bury branch were satisfactory, but I've just completed radiotherapy & access is easier at Rammy. It started off poorly as I was told I was early by a disgruntled assistant. I didn't expect to be seen to straight away but some communication would have been helpful. Instead both assistants carried on with their admin. I felt like a nuisance rather than a valued customer. I enquired if I should reschedule but then I was told it wouldn't be much longer. 5- 10 minutes later I walked out. As I walked out I was told your appointment is only 5 minutes late.My dissatisfaction was not that I was late. I recognise that appointments can overrun, but there were no other customers in the shop obviously admin work was more important than customers. No apology or explanation was given until I asked. I'm now changing opticians.
written by SBuckley on 11/04/2019
I took my own pair of designer frames here to have new lenses fitted, after an eye test at the store I left my glasses in their care to get the lenses fitted, some three weeks later after chasing up I learn that the glasses had ''gone missing'' somewhere from laboratory to store and that an investigation had been undertaken sadly with no result. The store informed me that they would replace my glasses and have ordered them already, I asked where they had ordered them from and was told; online. Having collected the glasses I have concerns that they are not genuine as the colour, size and packaging is different. I raised my concern by email requesting to know where they had bought them from and a copy of the receipt, to put my mind at rest. With no response four days later, I contacted the store to chase up. The store informed me they had passed to head office but were not prepared to give me any contact details for their head office for me to follow up directly and that they would speak to them and get back to me, which they did and the response is that head office are under no obligation to provide me with that information and not to give me the contact details for head office. So, it is with a heavy heart I now follow a formal route through Trading Standards and a growing sense that I am now in possession of a cheaper inferior product. Very disappointed.
written by on 13/04/2017
After 10 years as a loyal customer the senior management in Bury let themselves and the company down through their shocking service. It took them 4 retests (over little more than a year) to finally give me the correct prescription - that speaks volumes in itself. It took some persuading but eventually the person I dealt with agreed to take responsibility for their mistakes and my significant inconvenience and agreed to remake the glasses to the correct prescription, at their expense. Or so I thought - until I was hounded by a debt agency. I tried to speak to the man in charge several times directly but he didn't even have the courtesy to return my calls. So overall the "excellent" customer service they boast about on their website may be so in other branches but from my recent experience the Bury store do not value their customers at all, or take responsibility for the quality of their own service. Very disappointing indeed.
written by Pazz09 on 29/07/2014
Back with my glasses forth time. Due to coatings. Braking down. Again. They have rang me to say do I leave them in a hot car. No I don't drive. What next do I were them on a sunny day. Yes they a transition O we'll lets hope they can sort them out. I doubt it
written by on 20/09/2013
Would have given no stars if possible. Bury Branch customer service a disgrace. Purchased Three pairs of glasses at £520. My eyes started to run and got headaches. Went back within a week for a refund and was met with an obstinate automaton who would not refund my money. I am taking this further as I have legal right to refund. DO NOT SHOP THERE !!!!
Written on: 09/10/2013
We are really sorry that you feel this way, your shopping experience in one of our our stores is our top priority.
When you visited the store the branch was being re-fitted and we were trading from a temporary unit with limited IT therefore we were unable to process a refund until the following day.
Please contact us via our details on the website if you have any further queries around this.
Kind Regards
The Yates & Suddell Team
written by on 25/06/2013
Never use this company again, funny lets see if they put this review up on their site?
Written on: 26/06/2013
We are sorry that you are unhappy with the service you have received from Yates and Suddell.
Please could you give more details regarding why you are not happy with the products or service you have received, to enable us to rectify any problems and improve our service in the future?
Regards
The Yates & Suddell Team
written by tonyapk1 on 22/06/2013
I am totally appalled at the response from your company, what if the lenses don't arrive back to you, what happens then? I suggest you re order immediately , confirming in writing that this has been carried out, and I can assure you I will not be carrying out any further orders with your company . I will also be making my personal comments know on your companies performance to advise other customers of your stance and unprofessional manner . I await your confirmation of my order Regards Tony Knight
written by on 12/03/2013
On Friday 1st March I went to the Yates and Sudddell Opticians in Bury. My wife was unfortunately very poorly in hospital and I requested that the shop produce for me a replacement pair of spectacles to enable her to use these in hospital. My wife normally wears contact lenses but is unable to use these whilst in hospital. I was desperate for the shop to help me in this most difficult situation. My wife had previously spent a great deal at this opticians buying her contact lenses and spectacles. The manager showed no sympathy or compassion whatsoever for our plight and refused to help on the grounds that my wife's prescription was more than two years old. The manager chose to turn his back on a customer in a difficult and desperate situation. Consider very carefully before you give any costum to this callous opticians. Fortunately, I was able to find an alternative local optician who showed great concern and compassion for my wife's situation and supplied a replacement pair of spectacles as was desperately needed.
Written on: 13/03/2013
Thank you for your review and for drawing our attention to this. Just to confirm we have also spoken to you over the phone regarding this. Initially we wish your wife well and apologise profusely if you felt that compassion was not shown to you, this was never our intention and we are very sorry that you feel this way. Due to the complexities and strength of your wife’s glasses we felt it irresponsible to take your money in this case but we do accept that this could have been handled in a better way and we will be taking your feedback on board across all our stores and employees as I feel you have made some very valid points. We would hope you accept our apology.
Kind Regards
The Yates & Suddell Team
written by waistoftime on 06/02/2013
tried to buy oakley air brake googles that your advertising on company web site , you don't have them in stock and after calling can't supply the model advertised ! don't advertise to customers what you don't have and waist everyone time !!!!!!!!!!! poor show in the climate we in .....????
Written on: 07/02/2013
Thank you for bringing this issue to our attention, and we apologise for any inconvenience this may have caused. We stock a large range of Oakley ski goggles and this particular item is no longer in stock so we have now removed it from our website. We are now doing an additional check of all our Oakley products and will update them regularly to avoid this issue happening again in the future.
Again, please accept our sincere apologies on this.
Kind Regards
The Yates & Suddell Team
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As rated by our community of reviewers
Asg5050's Response to Pazz09's Review
Written on: 03/09/2014
I am most concerned to hear about the problems you have had. Please contact me or e mail me so I can put this right.
Pazz09's reply to Asg5050's Comment
Written on: 04/09/2014
Yes my glasse have been back 4 time. To have them take over two weeks each time for repair. Lens coating braking down. Lenses leaving from. Frame. Staff. Un helpfull. One even thought it was funny I kept bringing them Back at my expense again. Cost over £400 pounds. Have no faith in thes glasses not to have problem again. Like last time no I don't drive. As though i'am at fault.
Asg5050's reply to Pazz09's Comment
Written on: 10/09/2014
Please contact the manger in Bury as I am sure we can resolve this.