Terrible, avoid. Took money from card immediately, nothing turned up in the 'usually 3-5 days availability', a month later no different, no apology,don't care attitude, item still advertised as as top deal despite the fact we have been told no deliveries of the item in a month and none guaranteed. Cancelled order, accepted as such over the phone, no confirmation forthcoming, no refund forthcoming, emails ignored. Liked nothing about it. Last week we ordered a hob and oven from 2 different suppliers both deliverd within days.

I ordered a TV stand which was showing in stock. However 4 days later I was contacted to say that it was out of stockand would be re stocked within 7-10 days, I decided to wait. over the next few days I emailed them for information and finally I received an email saying the the item was not expected until December so would I like a refund or like to wait. I asked for a refund. I was told the refund would take two days,four days later no refund, so chased them again, and was told that 'The guy who does refunds is on holiday and it would be early the next week'. A week later I phoned again saying I'd no refund and was told that a refund can take up to 21 days! I asked to spaek to accounts and was told quite aggresivley, that they do not take calls! BUlly for them eh? I was amazed at the way I was handled, companies like this go bang every day, a sad fact but true. Electrotown have had my money for over 11 weeks and I've still not rhad a refund. The item is still for sale on their website,so presume other people are going through this process? I would never buy from this company again and would NEVER recommend them EVER!

I ordered a fridge-freezer from Electrotown on September 24th 2011. It was wanted urgently and the website said that it was in stock. We ordered. When it didn't arrive we rang about the delivery date and they said it was out of stock, no known delivery date. We said that in that case we must cancel and buy elsewhere. I suspect the the fridge-freezer is discontinued or a non UK model - it is not on the manufacturer's UK website. They accepted the cancellation by phone on October 6th and said they would pass it to the Accounts Department for a Refund. By 24th October no refund - so called again. They said they would chase up the accounts department. By October 31st, no refund, so called again. No-one senior I can talk to, the accounts dept doesn't take outside calls, and she promised to chase up accounts again...

Fantastic service! Ordered the TV on their website and received a call the following day advising me of delivery - I even had to ask them about extended cover - what a refreshing change for it not to be pushed down your throat! - Anyway goods arrived in A1 condition and right on time - use these guys - they are really good.