David Lloyd Leisure Health Club - Heston Reviews

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Latest Reviews

★☆☆☆☆

“Great when signing up, but ignored once they have your...”

Written on: 23/09/2020 by HMahdi (1 review written)

It is with great regret I am having to write this negative review. There are many great things about the club and staff effort to ensure you are looked after especially when you are signing up is second to none. Unfortunately the same cannot be said with regards to the aftercare. I have been trying to amend my family platinum account for over a month now as myself and my family are unable to make it to the club on time. We were turned away at 20:30 as the staff stated they needed 30 mins… Read Full Review

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★☆☆☆☆

“NO SOCIAL DISTANCING AT DAVID LLOYD HESTON!”

Written on: 26/07/2020 by ketanketan (2 reviews written)

NO SOCIAL DISTANCING AT DAVID LLOYD HESTON! Members are constantly hugging and gathering in large groups. Equipment has NOT been spaced 2m apart. In the spin room the cycles are less than 1m apart. Have reported to management who refuse to do anything. Please don’t join this club if you value your health and/or those around you! This club is a disgrace and will hopefully be shut down soon!… Read Full Review

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★☆☆☆☆

“David Lloyd’s Heston contracts need reviewing ”

Written on: 02/12/2019 by Rodriguez89 (1 review written)

I have had a membership with David Lloyd’s in Heston for 2 - 3 yrs now and had my 2 children under the same membership as under18. As soon as one child became over 18, they were tied in a new separate contract and extra money for that is taken out from my account. The membership is not being used much as child is at uni, therefore got in touch soon as the new contract started and explained the situation as did not wish to pay £150 approx a month for something that is not used. Concerns… Read Full Review

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★☆☆☆☆

“Poor Customer Service ”

Written on: 24/12/2016 by Suarezuo24 (1 review written)

I have worked in customer service for over 4 years. And I have never experienced such bad customer service from this branch in particular. I wanted to cancel my contact for the last 6 months; sent emails, phone calls, spoken to managers and over 10 members of staff who claim. They will get back to you. They never give you a straight answer and always say we will get back to you. The David Lloyds scheme is just to make money off you. 3 months of payment before you can leave? Which is fair… Read Full Review

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★☆☆☆☆

“Indifferent staff”

Written on: 27/09/2016 by Madeleine2 (1 review written)

This branch has to be the worst I have frequented and its down to totally disinterested staff - I am paying £180 per month for a couple but we were charged right at the end with an extra £40 each admin charges when all of our details were on their system from four years back and they did not ask for any proof of address or anything so what were we charged £80 for? 2 plastic cards and to input our details onto a screen? I informed them my partner was on holiday for two weeks and I was told… Read Full Review

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★☆☆☆☆

“Empty Building ”

Written on: 06/08/2016

The club used to be a full of members but now days all activities gone down badly especially tennis. There are no more tennis for children, adult social club and the tennis league is gone since the new manager took place. There are no more fun and I would not recommend to anyone to join this club… Read Full Review

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★☆☆☆☆

“Un safe at night - not a pleasant experience”

Written on: 22/07/2016 by DamionMcDougall95 (1 review written)

I frequent the club as its close to my home which during the day is well managed but in the evenings it is awful. Locker rooms have chatter on incidents from car break-ins, members lockers being raided and even so far as recent robberies. The culture of the club is developed by the management and the control. Disabled parking is a joke as they clearly don't care and young kids in their sport cars blatently park. Its not pleasant and even though theirs new management they cant get a grip… Read Full Review

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★☆☆☆☆

“Bad new management ”

Written on: 16/07/2016 by 158McNeill (1 review written)

I have been a member of this club for many years and me and the members all enjoyed the facilities like tennis. However the new manager destroyed the friendly atmosphere and our tennis league automatically collapsed. All the key tennis players and organisers have left the club due to the poor management and the club has gone down so badly that it will not sustain in the long term. He promotes himself more than the club. And I would strongly NOT recommend it to anyone to join this club… Read Full Review

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★☆☆☆☆

“Horrible everything”

Written on: 26/05/2016 by Caitling444 (1 review written)

At the time to join to the gym they are very quick to do all the procedures, however if you want to leave the gym you still have to pay for 3 months...impossible to get rid of it. After one month they still calling you saying that you are a defaulter!!! It is so expensive!! and the facilities is does not worth this price!! the classes and monitors are not to go. A lot of classes cancelled and no one to replace it. Very disappointed. The swimming pool was dirty all year around. the water was no… Read Full Review

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★☆☆☆☆

““Disappointment with managment””

Written on: 26/10/2015 by DonnaRivera (1 review written)

I have bean custumer at David Lloyds Reading,will never recomend to any one.Managment is horroble,You talk to them,they just agrees but it never dun.I do have impression that you're talking to a wall.worst place I have never been… Read Full Review

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★☆☆☆☆

“Disappointment with managment”

Written on: 01/10/2015

I have been a member for a long time but recently had a issue which we tried to resolve instead i was told i behaved in an inappropriate manner and the matter was not even investigated.. I am very dissaponted specially when management tells you they dont need customers as they are a big brand name...cant believe the terrible customer service.. Will not be going back there ever..the manager on site seemed to have very less customer ethics and i am suprised a big gym like that has left him… Read Full Review

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★☆☆☆☆

“horrible customer service never mind the prices...”

Written on: 10/01/2015 by DLhestoncustomer (1 review written)

took 30 minutes to get through to receptionist which put me on hold for 10 minutes and then disconnected... all I was asking is to make a booking for tennis court. I am a member of the club and regularly book tennis court over the phone. The men at reception who answered the call was to say the list unprofessional. Was trying to explain to me something he did not know the meaning of himself. in the end put me on hold and disconnect. When I rang 2nd time asking to speak to his manager… Read Full Review

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★★☆☆☆

“Poor customer service”

Written on: 10/11/2014 by Ghanendra (1 review written)

I have been David lloyd heston club member from approximately two years never faced any problems just refurbished everything is awesome. But the staff is pathetic i use cafe most of the time for the meal after workout, today before starting my workout i asked cafe staff what time kitchen is closing he replied " Around quarter to nine" then in the middle of the workout i went to order some takeaway at 20:46 he said the kitchen is closed and i can't take any order I requested him but he was… Read Full Review

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★★☆☆☆

“Poor maintenace”

Written on: 07/09/2013

I am very concerned that the premier club within DL and the history is going down hill simply due to poor operational management and maintenance. Similar to the other reviews - Poor maintenance : lockers broken, shower heads and hand dryers - Management do not listen - Cleaners do not speak English so when theres a problem they cant help The club could improve through management training and investment. … Read Full Review

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★☆☆☆☆

“"Ill get someone to call you back" - David Lloyd Heston”

Written on: 19/08/2013

No one ever calls back! They charged me twice for my mumbership on 01/08/2013, its now the 19/08/2013 and im still waiting for a refund. The memberships are over priced for the facilities they offer. Ive been on the phone to them 4 times already, each time someone said that they will get the membership department to call me back. The staff are friendly towards their customers BUT that is the only positive to take from the experience. The front desk is freindly but their overall customer… Read Full Review

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★☆☆☆☆

“David Lloyd Heston - poolside is like a holiday from hell”

Written on: 15/01/2012

David Lloyd Heston is an appalling branch of the otherwise very popular and industry leading health group David Lloyd. Rumour has it that due to it's geographical location, certain aspects of its maintenance policy go deliberately ignored. Senior management are faceless and hide behind the reception staff, who are friendly, helpful and strangely enough all fit and attractive young females. Don't be fooled by the new investment of wannabe posh faux chairs in the bar area of the David Lloyd… Read Full Review

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Apple03's Comment

Written on: 10/04/2013

would the writer sign the petition on twitter to give one months notice instead of three

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Apple03's Comment

Written on: 10/04/2013

would the writer sign the petition on twitter to give one months notice instead of three

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★☆☆☆☆

“THEY TRIED TO RIP YOU OFF I CALL UP THEY TOLD ME IT...”

Written on: 08/02/2011

THEY TRIED TO RIP YOU OFF I CALL UP THEY TOLD ME IT WOULD BE £50 SOMETHING COUPLE DAYS LATER I RING AGAIN THEY TELL ME ITS £75 THIS WAS FOR THE SAME TYPE OF MEMBERSHIP!!!! DONT GO JOIN THEY WILL RIP YOU OFF WITH STUPID FEES AND STUPID JOINING FEES !!! I HAVE JOIN ANOTHER GYM FOR £40 IT HAS GREAT GYM EQUIMENT AND BEAUTIFUL SWIMMING POOL WITH 2 JACUZZIS, SAUNA AND STEAM ROOM… Read Full Review

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★☆☆☆☆

“Thhis company stole money from me and then there...”

Written on: 17/12/2010

Thhis company stole money from me and then there manager followed it up with lies. They seem more interested in stealing an extra couple of months membership of someone who is injured than showing any customer service. DO NOT JOIN as they will steal money from you or make you stay longer than you want in membership. Please read reviews and stories online..... Save your money and join a gym with clear policies and staff who do not lie!!!… Read Full Review

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★☆☆☆☆

“The facilities has been deteriorating for some time...”

Written on: 29/11/2010 by rohp (1 review written)

The facilities has been deteriorating for some time now. There are generally good facilities but the management is totally non existent which means that every time there is a problem, there is no one to address it effectively. Pool temperature is too low too often, the sauna temperature is not consistent, and there is a serious theft problem in the men's locker room.

Complaint upon complaint goes unanswered and the best one would get in response to a complaint is an excuse from a junior staff… Read Full Review

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