written by Marquiseo153 on 17/08/2014
Having ordered an item before 9am, you would expect it would be despatched the same day. It wasn't, and therefore the parcel is not delivered on time, and is late for the purpose it was required. Paid a fortune for delivery too. Extremely disappointed
written by LizbethBeck92 on 03/08/2014
I ordered a shirt for my grandson on July 1, 2014. The shirt arrived in good time but despite ordering a size larger than normal it was too small. I did not know this until I took it to him for his birthday (in another state) several weeks later. Since I was out of town and did not have the return information I reordered another shirt in a larger size while there rather than waiting for the exchange of the original shirt. I wrote an e-mail about the return but four days later have not received any reply. Now I am at the 30 day return limit so may not get my refund. I am returning the shirt today despite not knowing some details. I can only hope I will get my money back. This is WAY more money than I would normally spend but sometimes we just do things for grandchildren we shouldn't. I will give a more favorable opinion once I receive my refund for order no. 42147. Very hard to deal with companies out of the USA!
written by on 28/05/2013
These scarves were ordered for an important video shoot. As such we requested next day delivery, due on Friday 24th May. The scarves only turned up on Tuesday 28th May. OK, there was a bank holiday weekend in the middle, nevertheless a next day delivery should mean next day, especially when you are paying very high delivery costs. The scarves are now useless to us and I have to go through the returns process - a waste of my time and I am sure yours. Strangely the special delivery label states 'delivery by 29th May'. I am not sure why this is as the packing note states 'next day courier delivery'. This was the only reason we ordered from your company. Needless to say we will not be ordering again.
written by on 09/06/2012
Today is 8 June, I submitted a order 5th June and I paid extra £7.50 for next day delivery. I have not yet received my parcel. I am not happy with the service. Not use anymore.
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