Ordered good online waited for delivery and nothing happened , emailed the company to be told that the delivery should've out same day. Again waited no delivery, phoned the company again to be told they had attempted to deliver the items, asked why if no one was in did the delivery driver not leave a non delivery note, could not get a response. Gave up and cancelled the order. Will never use this company again.

Ordered online was at the best price i found online, i phoned the showroom to check it was in stock before-hand and it was dispatched the same day, received it next-day, all intact and superb item!
brilliant service all-round

I bought an item online with a next day delivery, got email saying item not in stock so will be delivered within 3-5days. 2 weeks later sent 3 emails enquiring about my order and finally asking to cancel it but did not receive any reply. Only when I claimed a refund through Paypal they sent me the item (even if it was cancelled!!!) Did not send it back as still needed it. Asked to refund postage fees and was offered another item to cover the postage. Several weeks have passed since their promise to send another item and still no sign of it.... NEVER NEVER NEVER have any business with this company!!!!!!!!!!!!!!!

I ordered a BMR101 makita dab radio which arrived next day as promised and ever since i have been enjoying work a whole lot more the bmr101 has an ipod connector and the sound quality is very good. i would use london power tools again as i am a very satisfied customer!