written by Naseerulla on 25/02/2018
My brother and I sold many watches through Xupes on a commission basis. They never disclosed the sale receipt of the buyer to us and took 10% of a “sale price” that they had claimed - this price was never evidenced. Don’t ever sell your watch through them as I am sure they took way more than the agreed 10%
written by Basher1955 on 10/10/2017
Watch arrived today 10.15am only paid for it at 4pm the yesterday. The staff member who I spoke to was so polite and helpful and made the transaction perfect the watch was as described in mint condition with all paperwork and box. It is not often I would buy such a high value item online but I felt completely confident with this transaction, I would recommend Xupes to anyone. Thank you once again to the person I dealt with for a great service.
written by JEH35 on 10/08/2016
From initial correspondence, to visit and purchase of my watch it was nothing short of perfection. The team are efficient, passionate and immensely knowledgeable. The setting and ambience is brilliant. The watch itself was as new, whilst being at a very reasonable price. Highly recommended and I will definitely be going back to Xupes again.
written by Amatya on 15/04/2016
My experience with Xupes first started when I bought my Vertu phone about a year back. I am an avid internet shopper. But buying such a big ticket item on internet was never easy. There was always a trust issue. A lots of "what ifs". But with Xupes, the shopping was like a piece of cake. Just a few days back, I bought a Patek Philippe Ellipse Gold watch from them. This time I was bold enought to wire transfer the money despite I knew the fact that there is no paypal protection. Xupes were so professional that my whole shopping experience has been fantastic. Well beyond what I had expected. Hats off to them! The Watch condition was way better than what they had described. I am indeed a very satisfied customer. Now I am habitual to go into their website and see what they are selling despite I do not need to buy anything at the moment. Xupes is one of the very few trustworthy sellers on this "Wild-Wild-West" internet. "
written by dgr51 on 25/03/2016
I purchased a Longines Automatic Watch from Xupes I was very impressed with the buying experience and left thier premises very happy with my purchase. However after a few days I realised my watch was gaining time I know mechanical items can have teething problems. The watch was duly returned and I was told the clock wheel needed replacing after seven weeks yes seven weeks Xupes returned my watch with exactly the same problem.I had now lost confidence in the watch and certainly had no faith in Xupes ability to repair a watch. I requested a refund but Xupes were unwilling to do this saying they would repair it and return it to me with an extended guarantee I really no longer wanted this watch returned to me. I therefore contacted Citizens Advice who confirmed my consumer rights I then quoted them to Xupes who then agreed to refund my money bearing in mind I had been without a working watch and my money for nearly three months. My opinion of Xupes is of a very glossy company selling very glossy products but when things go wrong they have little or no substance.
written by on 08/12/2015
I searched Xupes website via a handbag advertised by them on E-Bay . I did a thorough research of the site to ensure it was a safe and genuine Company, whilst searching other sites for my Chanel Bag . Xupes was the most impressive with the best reviews , I had a number of issues with my purchase and I have to say he was wonderful. We got there in the end and I love my bag!! .. TOP QUALITY PRODUCTS!! Definitely recommend , safe , secure and genuine! THANK YOU!
written by footdoc on 28/10/2014
Well, what can I say. These guys are just excellent. Professional, prompt and a wonderful friendly service. Passionate and sincere about their products. Would use again and recommend to my friends, always.
written by on 22/02/2014
I was somewhat apprehensive about purchasing an expensive item on the internet, however having contacted them by Email and spoken over the phone I was no longer worried. They were thoroughly professional and certainly know about watches. I ordered a ladies Must de Cartier and am very happy with my purchase. I did visit the showroom and was most impressed. He kindly changed the watch strap which was too big for my wrist, and insisted I keep the original with the box and guarantee. I would not hesitate to recommend Xupes to family and friends. Thank you.
written by on 29/01/2014
Received very professional help. Thrilled with my Cartier watch and replacement strap. Will definitely be recommending Xupes to friends and family.
written by on 27/09/2013
We have recently bought 2 watches from Xupes. Apart from getting a very good price we also got an excellent service and attention from the company. I suggest you contact them if you are interested in a specific model. They will get back to you quickly and give you all the details you need.
written by on 22/08/2013
They were very friendly and provided great assistance in my purchase and after. Great customer care and help in dealing with, shipping and aftersale care. Fully recommended
written by on 26/07/2013
I have to say that the service Joe gave were excellent and the Raymond Weil Nabucco i bought was in excellent condition. I can only give the warmest recommendations about Xupes,buy a waych now,you won´t regret it. /Michael
written by lmv122 on 21/07/2013
Found a limited edition (# 387 out of 500) Breitling Navitmer World I had been searching years for. Delivered new and at great price.
written by on 19/07/2013
The watches at Xupes are the best on the internet and the website is very well designed with much more detail, information and photos (and video!) than its competitors. Customer service are extremely helpful and answer can any questions you may have and give advice. Bought a beautiful Cartier watch which arrived the next day with a Xupes guarantee and insurance replacement certificate to boot!
written by olgs on 20/06/2013
The customer service is just fantastic. Their stock is great and the team was knowledgeable and helpful from start to finish, the item was mint condition and exactly as advertised, would definitely refer to a friend and will definitely be coming back.
written by on 09/06/2013
Very courteous and classy service. Very easy exchanges through the correspondence. Excellent follow-up. Quick and efficient delivery. Altogether, I am fully satisfied with this shop and I will certainly pay a visit if I pass by. Olivier Clerc Switzerland
written by lukeyads on 01/06/2013
As this was my first luxury watch I wanted to make sure I had covered all options and shopped around. I found the service at Xupes to the highest level. They gave me independent advice when I had the watch I wanted from another company and said it was a good deal. However, they said give them a day, which I did and they got the watch I wanted and a price which was £300 cheaper. They delivered the watch on time and it was in a perfect condition. I have already recommended Xupes to 5 of my friends and will continue to do so as they made the experience is and straight forward and at a great price.
written by TField on 24/05/2013
I have just purchased a new IWC watch from Xupes. Initially I was hesitant as it was an online store. After reading the reviews I went ahead with the purchase. I must say from start to finish, the gentleman from Xupes gave me an excellent level of service together with a great price for the watch I was purchasing. It arrived yesterday and I am 110% pleased with it! I will certainly recommend Xupes. Thanks to all the staff at Xupes!
written by on 21/05/2013
I was a little reluctant purchasing such an expensive piece online but they reassured me and I was able to get all my questions answered and more. I was also able to track my package from the moment it left and once I received it I couldn't have been happier. Everything was extremely professional and they gained a lifelong customer. Thanks
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