The Greenhouse People Reviews

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The Greenhouse People

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Latest Reviews

★★★★★

“Alton summer house”

Written on: 09/06/2021 by Layfjoe (1 review written)

Order arrived a day early better early than late. Erected four days later looks stunning good workmanship thoroughly recommend this company… Read Full Review

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★★★★★

“Excellent greenhouse supplier”

Written on: 14/08/2017 by 283Vaughn (1 review written)

Excellent greenhouse supplier. wonderful team who were super nice with us today while we were dismantling the exhibit model that we bought from them. outstanding greenhouse, very good quality and super beautiful. the discount was very generous, the greenhouse is in great shape. Super helpful and nice staff. I cannot recommend them more highly… Read Full Review

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★★☆☆☆

“Poor service, poor product.”

Written on: 28/09/2016 by Johnnyredbull (1 review written)

Having read the sales pitch, we purchased a diamond model and eagerly awaited its arrival. On the day of installation, one of the installers broke a glass panel. I was out at the time but was assured the granulated glass had been cleaned up. Upon arriving home I checked and found the grass and gravel path full of glass. When I telephoned to complain I was assured everything was fine as it was safety glass! When I asked if they understood what safety glass was, they couldn't give an… Read Full Review

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Nellylove1's Response to Johnnyredbull's Review

Written on: 14/11/2016

hello hello hi

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★☆☆☆☆

“Worst company ever”

Written on: 29/03/2016 by Carolinesreview (1 review written)

Auful company customer service non exsistant rude staff. I ordered a vitapod propagator £154.00 delivered damaged and wrong panels so it could not be essebled after 3 phone called and anemaili finally get a stroppy defensive young women who claims she's ordered me a replacement from the manufacture. She did not outofspite I guess.one week on still didn't arrive .I call the manufacture myself only to confirm the stroppymadamdid not order me a replacement.thanks a lot.nearly two weeks on I still… Read Full Review

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★★★★★

“very good service”

Written on: 19/06/2015 by davymole1 (20 reviews written)

we purchased a castle lean to greenhouse in march was told delivery would be six weeks within a fortnight had received a phone call to say delivery would be in the next week great.we had chosen the 6.4x4.6 tutbury in green with safety glass and plastic beading . Arrived whilst we where having building work done so was left in the garage read to be built.Had the base done on the Saturday .Sunday started to build its sections which were all stamped into the metal each number it fitted together so… Read Full Review

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★☆☆☆☆

“Shocking service”

Written on: 20/03/2015 by Davidboothderb (1 review written)

I ordered a green house heater on the 12th March and promised next day delivery the money was immediately taken from my account One week later the heater still not arrived and the green house people have the audacity to say " it's not our fault our couriers don't tell us" no apology and no product delivery with a shocking attitude to customer care As a result I have now lost plants from frost damage and the greenhouse people again no apology just " do you want a refund" I have bought from these… Read Full Review

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★★★★★

“Blue Ribbon Service”

Written on: 26/07/2014 by ironduke (1 review written)

I ordered a greenhouse from this company which was duly delivered within 5 days by a friendly and very helpful driver. Everything was beautifully packed and clearly marked. My wife and I have taken our time to assemble it and found it to be a lot easier than we anticipated. I did find 1 part missing but a phone call to The Greenhouse People and the part arrived next day. Nearer to completion I found I had insufficient rubber seal strip and requested to purchase some more. They refused to take… Read Full Review

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★★☆☆☆

“Poor service, poor quality - I feel mugged!”

Written on: 03/06/2014 by Billys-Dad (1 review written)

We ordered the Alton Evolution 6x8 cedar wood greenhouse during a visit to Notcutts, where there was a representative of the Greenhouse People, and hen we tpatiently waited the nine weeks for delivery. Having paid an enormous amount of money, I have a certain amount of expectations; I expect the delivery to be complete, I expect the parts to be correct and the right size, and I expect a high quality of manufacture. Sadly, this greenhouse and this company failed to meet a single one of these… Read Full Review

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★★★★★

“very good service”

Written on: 26/04/2014 by AlexisMason200 (1 review written)

i was slighty concerned about ordering online, but 4 weeks later my greenhouse came as promised and was quickly installed! i feel i must mention the young man who delivered the greenhouse, all alone he carried the {very heavy} boxes glass and panels to where i wanted them{not an easy task} nothing was too much trouble! while he was working away my lurcher had a lovely play with his lovely blue bull terrier dog, sorry i didnt get there names....thank you… Read Full Review

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★★☆☆☆

“Good product! Rubbish customer service”

Written on: 22/04/2014

Ordered greenhouse" Simplicity Shrewsbury" on line but didn't receive a confirmation email Had major issues trying to get through on the phone to check if the sale had gone through ,left in a queue at "2nd in the queue" for over 40mins then hung up! Found out later that there had not been anyone to answer the phone that day but they had "forgotten" to switch the phone to answer phone !!! I did eventually receive the confirmation email and the written instruction pack through the post… Read Full Review

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★☆☆☆☆

“Unbelievably inefficient”

Written on: 26/02/2014

Greenhouse was a present from my husband to be delivered to my allotment. I ordered (and paid for) staging and down pipes to be delivered at the same time. I spent a good 15 minutes talking to the guy about the best staging and followed his recommendation. Paid £148 for it and down pipes. Delivery arrived at allotment without staging but with down pipes. Called company who knew nothing about staging despite my payment. Fitter discovered that 4 sheets of glass were the wrong size! Called the… Read Full Review

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★★★★★

“Brilliant service and value”

Written on: 12/01/2014

I have had two orders for spares including acrylic panels delivered and am totally satisfied with this company. I would most certainly use them again. Great value and fast secure delivery… Read Full Review

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★☆☆☆☆

“FORGET THE GUARANTEE”

Written on: 01/07/2013

I bought a wooden Alton greenhouse some years ago and it came with a 10 year guarantee against rotting. Before the 10 years was up some rotting did appear and so I tried to contact Alton's. I was pleasantly surprised when The Greenhouse People got in touch with me (quite quickly) to tell me that they had taken over Alton's and that provided I could give them proof of purchase they would honour the guarantee. I sent them the necessary information and have not heard from them since. My e.mails… Read Full Review

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★★★★☆

“Really pleased....”

Written on: 05/12/2012 by carolelacy (1 review written)

We have just had our cedar, one off, 8x10 greenhouse delivered and erected. It's something I've dreamed of for ages and now can't wait for the growing season to start. You lost one point as we wers a bit concerned that the erector hadn't been filled in about the difficult access to our house (we have no road access and the greenhouse had to be carried a 1/4 of a mile) and things had been promised us without his knowledge (for example that he'd fix it to the slabs) but it's here now and looking… Read Full Review

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★★★★★

“Great service and excellent product (Simplicity...”

Written on: 24/04/2012

We ordered a Simplicity greenhouse and were given a delivery date. However, a week before we were due to take delivery we had a call from TGP to say the model we'd ordered was out of stock and would not be available for ages. They offered to upgrade us to a better model, at no extra cost, so we agreed. The greenhouse was delivered by a lovely chap and a week later we started construction. We realised that two of the pieces were numbered wrongly, so we emailed TGP technical department and… Read Full Review

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★★★★★

“friendly,polite and very fast delivery”

Written on: 13/05/2011 by mr r pritchard (1 review written)

friendly,polite and very fast delivery… Read Full Review

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★★★★★

“Hercules Greenhouse

Very impessed with all aspects of...

Written on: 10/11/2010 by djjame (2 reviews written)

Hercules Greenhouse

Very impessed with all aspects of the order from the initial enquiry to the constructional of the greenhouse. The delivery of the order was delayed at my request until allthe groundworks were completed and it was delivered well packaged with a most helpful driver. It took two people 2 days to assemble and I am delighted with finisished product. The only suggestions for improvement would be: a) more emphasis on the number of bolts that MUST be inserted at each stage of

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