Wilsons Carpet Underlays Laminate Carpet Underlay Reviews

★★☆☆☆
1.9 / 5
18% of users recommend this
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Latest Reviews

★★★☆☆

“Just Satisfied”

Written on: 11/12/2020 by KhatriAria (14 reviews written)

Their carpets were great, but initially, they treat and ask us well, after that their behaviour is not good. Disappointed with it… Read Full Review

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★☆☆☆☆

“Poor service and NO aftercare”

Written on: 15/08/2019 by howrude (1 review written)

I have already left a review on here and more or less called a liar and that I did not place an order! Great way to deal with customer complaints! We had to beg to receive what we actually ordered and paid for and if we hadnt gone into the living room when we did, we would have been totally unaware they hadnt even tried to glue the carpet. Someone had to come to my house and bring the glue, so clearly they had no intention of even attempting this. I was left an email address to contact with my… Read Full Review

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★☆☆☆☆

“Wilson's carpet anlaby road hull”

Written on: 09/08/2019 by Catherine1212 (1 review written)

I went in the anlaby road branch for laminate sales man was fine at 1st gave him the date of when I wanted it fitting I got that's a long way away it was 4 weeks. He rang me later that day to say it couldn't be done as it was a bank hold I had to say numerous times it wasn't but he wouldn't have it I told him I would just come back in and get a refund. When I got in the store I got what's up now!! I asked for a refund and would go elsewhere his attitude totally changed towards me and refused to… Read Full Review

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★☆☆☆☆

“Leeds 10 store. stay clear!”

Written on: 03/08/2019 by Weber80 (1 review written)

Dont not go to this place for your carpets! while they give you the nice friendly service, it only lasts til they have your money! They give you an initial delivery date but never call back to confirm. You can ring and ring and receive promises of call backs that never happen. 4 different delivery dates for a bed! As for the carpet, we were told we would be the 8am fit. 4pm the fitters show up without the other stuff we ordered. ie glue to stick the carpet to the laminate. They make us get… Read Full Review

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★★★★★

“Great professional service”

Written on: 13/07/2019 by Suestritch (1 review written)

Was able to browse without bully not sales men,when ready went to the sales team to place me order as where greeted by a pleasant you man who answered all our questions and placed our order,he rang the next day at the time he said he would to confirm delivery. On delivery the 2guys where very helpful as they took my bed upstairs for me.unlike other companies i have used in the past.Definitely recommend Wilsons… Read Full Review

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★★★★★

“Fabulous Wilsons carpets ”

Written on: 05/07/2019 by 265Broussard (1 review written)

Nothing to say bad about my experience with Clarence Street store. The choice is amazing and the prices even better. The staff are very knowledgeable and helpful, they know their stuff. The order was dealt with during my visitandthe delivery was exactly as advised. Great service,great carpet and it looks great now it's fitted… Read Full Review

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★★☆☆☆

“Some ok work, some poor work, some dismal customer...”

Written on: 14/08/2018 by mailbox895623 (1 review written)

We had four floors done. 3 carpet and one vinyl. 2 carpets were fitted well, one not so well - we needed to lift and re fit properly. Wrong vinyl was delivered for 4th job. They passed the buck and were defensive when contacted and when we asked for compensation for the inconvenience, a promised call back from an Area Manager never came. Fitters are sub contractors - some were good, others poor. Fitters and the store pass the buck to each other… Read Full Review

Mailbox895623's Response to mailbox895623's Review

Written on: 22/08/2018

Update. They charged for two cans of vinyl adhesive. The fitter used just one squirt near the door. The rest of the vinyl was not stuck down at all and lifted when vacuumed. Appaling. We have finished the job properly ourselves but are still out of pocket. Still no call from their Area Manager.

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★☆☆☆☆

“Poor bad service”

Written on: 28/05/2018 by RoselynAdair (1 review written)

I prefer 80/20 wool carpets, but the sales staff at Wilsons carpets on York Road do their upmost to tell you that 80/20 wool carpets rubbish don't last very long and stain. They insist on manmade fibres. manmade isn't for me and when I tried to get a quote for an 80/20 wool carpet the staff were dismissive and rude. Their staff really need customer service training. I will not to going back, rude staff… Read Full Review

Markey1800's Comment

Written on: 01/12/2018

I totally agree. Had carpet fitted or should i say badly fitted on 12th November. They took 3 attempts to fit properly and not in separate joined up pieces and it is still just as bad. You can see the weave showing where it is threadbare and the corners are cut short at the door frames. Excuse after excuse and no callbacks for 2.5 weeks, absolutely disgraceful Company.

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★☆☆☆☆

“bad service”

Written on: 09/05/2018

i bought some artificial grass from wilsons carpets in wheatley doncaster and was told it would be delivered on a wednesday. It got to wednesday and i contacted them to ask for a rough time. the lady said he will be there within 1 hour. well it never came. I then contacted them again and was told he will be with you 1.5 hours. Guess what ?. It never came. I then called back and was told this time it will be with you between 5pm and 6pm. well it got to 6pm and guess what ?. it never arrived. I… Read Full Review

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★☆☆☆☆

“Terrible carpets and service”

Written on: 08/12/2017 by furniturenono (1 review written)

Bought carpets for whole house upstairs from Wilsons in Sheffield, fitted in May this year. The carpet fitter put a join in the landing carpet for a start which looks terrible. The carpets starting bobbling at the top of the stairs as well as in some of the bedrooms...phoned Wilsons who sent out the fitter to sort out the join - while fitter was here stated that he had this carpet and it was doing the same in his living room!! The fitter also commented stated that the carpet shouldn't bobble… Read Full Review

Markey1800's Response to furniturenono's Review

Written on: 01/12/2018

Had carpet fitted or should i say badly fitted on 12th November. They took 3 attempts to fit properly and not in separate joined up pieces and it is still just as bad. You can see the weave showing where it is threadbare and the corners are cut short at the door frames. Excuse after excuse and no callbacks for 2.5 weeks, absolutely disgraceful Company

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★☆☆☆☆

“Terrible service,waste of time and money.”

Written on: 18/09/2017

Picked a carpet and booked a fitter for one morning. On the day we removed all the furniture out of the bedroom but no one contacted us to say what time they were coming. Early afternoon we contacted the shop and was told that they had forgot to book us down! We rearranged for the following morning and then had to move the heavy double bed back into bedroom for the night. On the next morning still no contact so phoned again in the afternoon,they said he would be coming later that day if he… Read Full Review

Markey1800's Comment

Written on: 01/12/2018

Had carpet fitted or should i say badly fitted on 12th November. They took 3 attempts to fit properly and not in separate joined up pieces and it is still just as bad. You can see the weave showing where it is threadbare and the corners are cut short at the door frames. Excuse after excuse and no callbacks for 2.5 weeks, absolutely disgraceful Company

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★☆☆☆☆

“Poor service”

Written on: 14/06/2017 by 30McCallum (1 review written)

We are a letting agent and this was the first and last time we would use this company. Very poor service… Read Full Review

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★☆☆☆☆

“Terrible service and fitting”

Written on: 30/05/2017 by KaydenConnell138 (1 review written)

Bought. the carpet, that was straightforward enough, arranged a date for fitting, when it came to the day know one turned up. Eventually a fitter came but all he did when he got here was moan, and make excuses regards what he couldn't do. Carpet fitted after 30 minutes noticed later there was ripples in the carpet, he hadn't stretched it. Didn't want the same fitter back again, I bought another carpet from United Carpets and they were really professional and sorted out the carpet for me, at no… Read Full Review

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★☆☆☆☆

“Carpet Not Ordered”

Written on: 08/12/2016 by Shortru398 (1 review written)

Very disappointing service. Ordered and paid for a carpet in full in November to be fitted today. I called the shop his afternoon to find out the fitter's ETA to be told the carpet hadn't been ordered from the manufacturer. I now have to wait for a week with no stairs carpet with exposed gripper rods and splinters with two kids under 6… Read Full Review

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★☆☆☆☆

“Still waiting on next day delivery at 6pm, 2 days later ”

Written on: 09/09/2016 by vqOliver71 (1 review written)

We purchased underlay from Wilsons and we are waiting for the next day delivery, 2 days later. The man in the office advised that they use a courier service and cannot guarantee delivery, wish they say so on their website. The man told me when I asked where my delivery was, he responded I am not waiting for him but the courier, go figure. Very unhelpful, unreliable and definitely not recommending them to anyone… Read Full Review

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★☆☆☆☆

“cheap nasty carpets”

Written on: 09/01/2016 by Yazminb141 (1 review written)

had a stair carpet fitted within 12 months there was holes in it after complaining it was eventually replaced.when the 2nd fitters pulled up the carpet the underlay had been put down in patches so the carpet was hitting the grippers this caused the holes,also gripper between landing & bathroom was too small & bent and the gripper between hall & living room was situated where you could see the room carpet in the hall,everything was put right but it should not have been like this in the first… Read Full Review

Lindaloo1970's Comment

Written on: 03/03/2016

After reading your review I am shocked that I am not the only one as we have just had a stair carpet fitted by this company (Lincoln shop) and the fitter has made an absolute mess of it, We have been left with a join at the bottom of the stairs which we would never of asked for, the fitter covered it with a spare piece of carpet so we didn't notice till he was paid and left, we also have gaps on the stairs where he cut the carpet to small, and as for the areas near all 5 doors on the landing it has been cut all zigzagged, I could off done a better job and as for our door bars they won't cover carpet to carpet as the fitter has cut the door area's to damn short, I don't know where they got these 2 fitter from as they look like school kids, also the company have been awful at the lincoln office the staff need training in customer care, If I don't get a satisfactory outcome by tomorrow when the fitter comes back and shows his face we will be taking legal action ourselves.

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Jodysam's Comment

Written on: 04/03/2016

Hi lindaloo sorry to hear about your bad experience with Wilsons, I did ask some advice from trading standards as Wilsons wanted to replace just our stair carpet and not the hall and landing but TS said they had to replace it all as it was sold as a whole carpet, as with you customer service was disgusting , having worked in retail all my life I knew that they had to replace it, don't take any bull from them as they have to put this right but if possible get a refund from them go to a better carpet shop I would have but it wasn't possible as ours had been fitted for 12 months , but in future I will never use Wilsons again. Good luck.

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Jodysam's Comment

Written on: 03/12/2018

this is a update to the above review the stair carpet has now been down for under 3 years and now yet again has holes in various places, my husband has had to staple some of the carpet to the step as on about 4 of the steps the carpet has become baggy which is dangarous,it is also coming away from the grippers on the landing, i was told this was a good quality carpet i suspect when it was replaced the first time they did it with cheap rubbish and it is not worn by loads of use as there is only the two of us and we don't use the stairs in our shoes, i will be replacing the stair carpet shortly but rest assured i will not be going to wilsons.

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★☆☆☆☆

“extremely rude and unhelpful ”

Written on: 23/05/2015 by Masongn457 (1 review written)

We asked for a carpet from the Lincoln branch for our hallway and stairs, it's been a renovation, the hallway and stairs are finished but the landing isn't, we have a baby ready to crawl so need a carpet downstairs (NOT ON THE LANDING!!!) Like I told the very unhelpful man in the shop, all we needed was extra carpet leaving so the landing and top step can be done at a later date. The company came to measure up and when invited in all the rude man said was that he couldn't possibly measure us… Read Full Review

Jkelly1111's Comment

Written on: 04/05/2016

I have had a similar experience and all of my complaints have been ignored. The don't appear to have proper complaints route either so this will be ignored further no doubt. Very unhappy!

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★☆☆☆☆

“Faulty Carpet, failed timed appointment and poor service”

Written on: 23/10/2014 by dbean1983 (1 review written)

We decided to go with Wilsons for our carpet and never again will we deal with them. Asked for an early afternoon appointment of which we chased at 3pm to find out the fitter would be 4pm. No call from anyone to advise this. Fitter came round and the carpet had an obvious fault line missed by them and the manufactuer. The fitter was good enough to put himself out to refit it at another time however the carpet company attempted to take credit for this, even though he told us this before they… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 17/09/2014

We purchased a bed from Wilsons Carpets that was so uncomfortable that we woke with backache during the night (every night.) Wilsons took a month of stalling us and telling us lies before finally telling us that there was nothing they could do as the bed could not be resold. In my opinion, they have no concept of good customer care and should be avoided at all costs… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 03/03/2014 by Yorkshire101 (1 review written)

Bad customer service, rubbish management, just try to bribe you in to giving them good reviews. Basically if you don't leave positive eBay feedback they won't sort out the damaged items you recieve! You pay less you get less! They don't care aslong as they get good reviews!… Read Full Review

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