Zara Online Reviews - www.zara.com

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★★☆☆☆
1.6 / 5
15% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

Summary

This page is for reviews of Zara Online - if you are looking for reviews (or would like to write a review!) of a high street branch of Zara then please visit our High Street Shopping category.
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Latest Reviews

★☆☆☆☆

“Disgusting returns policy”

Written on: 20/07/2021 by Andrews249 (1 review written)

Utterly disgusting returns policy especially given unpresadented circumstances. If I could give Zara 0 stars I would! My daughter received some clothes from this manufacturer for her birthday, which was in June 2021. The clothes in question did not fit, so because of their strange sizing system, we decided it would be best to take the clothes back to our nearest Zara store, which would allow my daughter the opportunity to try the clothes on and to hopefully find something suitable. I… Read Full Review

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★☆☆☆☆

“I would give zero star if i could”

Written on: 01/07/2021 by Ramsey381 (1 review written)

I ordered online on june22, 2021 for €99,90 (full price) on my Paypal account. It was supposed to be delivered in a Zara shop on 24-25th June. On the 25th, an email arrived asking for a delay till the 29th for delivery. Ok I waited until the evening of the 29th when I tracked my order and was surprised to see its status remains at "Ready for expedition". I called the Client service number and the girl said flatly that the order was cancelled (by whom, why, she doesn't know) I never received… Read Full Review

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★☆☆☆☆

“Awfull service ”

Written on: 20/05/2021 by FJ1234 (1 review written)

Do not order from Zara online. Their carrier "Paack" are terrible and left my parcel outside the front door of some random house and despite my numerous contact with them stating I had not received the delivery they did not want to know. Eventually they produced a photo of the parcel outside a white front door but my house and all of the other houses in the street have a blcak front door and this could be seen on google and also in the photo i supplied to them! Notified Zara who would only deal… Read Full Review

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★★☆☆☆

“Never gonna shopp from here”

Written on: 19/12/2020 by ladybug12 (9 reviews written)

First off there products are not that good plus the price are very high. I ordered a jeans but was not correct size… Read Full Review

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★☆☆☆☆

“Never got my package, nor my money back”

Written on: 11/12/2020 by natalia22397 (1 review written)

I ordered a package which was never delivered. It was missing. It has been a month since I am waiting for reviewing my case. No money back, no clothes... It is ridiculous! My package was missing, courier never contacted me and they do not contact me for over a month!… Read Full Review

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★☆☆☆☆

“Worst customer service experience”

Written on: 21/10/2020 by Prinar (1 review written)

Item bought which did not fit. Took it back but receipt got washed in trouser pocket. Labels all on item and bank transaction showed. In store and online complaints did not help, were dismissive and cold. All i wanted was to change it for bigger top. I will never buy items from there again. Worst custome experience. Their prices are not cheap either. Buy brands made in U K to help our economy… Read Full Review

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★☆☆☆☆

“Disgusting customer service”

Written on: 22/06/2020 by Thompson382 (1 review written)

Very very disappointed with their customer service, been having issues with receiving my order three times now, error was on their system and nothing to do with me, my parcels got sent back to them without any proper explanation and reasoning, my problem never resolved and no option given. Non-existent customer service gets a BIG 0 from me. Never ordering again from Zara… Read Full Review

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★☆☆☆☆

“Damaged Disney tee shirt”

Written on: 16/04/2019 by mcavoygmac (1 review written)

I purchased a Disney tee shirt in the Zara shop in Palma Majorca on the 12th April 2019 - when I got home to the England I discovered that it had a tear in one on the seams. I have telephoned the shop and Zara head office - neither have been helpful - the person at head office suggested that I take the tee shirt back to the shop in Palma Majorca ( all the way from England). I would not buy anything from Zara ever again. … Read Full Review

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★☆☆☆☆

“Too Big to bother with customer service”

Written on: 28/05/2018 by lcBroussard465 (1 review written)

I had a really bad experience with Zara online. A error occurred at checkout meaning instead of paying for the 1 Item at £20 I ended up parting with £300. This happened on a Saturday with Zara's T&Cs stating that any orders placed after Thursday at 6 won't be processed until Monday, I felt confident that when ringing customer service within minuets of the error occurring that this could be cancelled and I would be reimbursed. However, I was wrong and was forced to go over drawn. I sent the… Read Full Review

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★☆☆☆☆

“one tracking number for 2 shipments!!!!!! ARE YOU FKM?”

Written on: 11/03/2018 by REPTARUS (1 review written)

placed a large order. they said it would be sent from different locations in 2 shipments. You know what zara does. Very sketchy- they use ONE tracking number for multiple boxes. is that dumb or what??! how can you possibly track it ? so i track my package it says 2 boxes were delivered. WRONG. I got one box. Ive ordered many times never had an issue. I contacted them 3 times they were so unhelpful and told me basically its not their problem. They said no refund and they wont send me the… Read Full Review

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★☆☆☆☆

“AWEFUL RETURN POLICy AND SERVICE”

Written on: 09/05/2017 by ME5673 (1 review written)

Forget about returning your stuff to this piece of a store!! You will never see your money back. They don't make any effort in any helping you. They take your money and don't care about their clients… Read Full Review

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★☆☆☆☆

“Bad service ”

Written on: 21/03/2017 by WinstonPrater383 (1 review written)

Was fan of Zara for years . And Got wrong package from my order at Monday . Nothing is same as my order . And I contact them on web chat . Let me check and type every iteams no. Type to them. They tell my I need pack them and return to ups which is fine .And I was asking how about my order . Wait and wait . One thing out of stock . Ok ! So replace my order . When I can receive? Next week ?! It is unacceptable . I suppose wear those for and important meeting . And very things goes wrong… Read Full Review

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★★☆☆☆

“Kids clothes rip in two weeks. Very Poor quality”

Written on: 08/02/2017 by Natik2016 (1 review written)

I got my daughter winter jacket from zara and sleeve ripped in like a few weeks after purchase. Very bad quality of clothes for the price i paid… Read Full Review

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★☆☆☆☆

“Never received the product and customer services very bad”

Written on: 05/02/2017 by MaxwellMcHugh (1 review written)

Order the 4 items on Jan, 2017 and never receive the product. Call Customer services and ask where is my order and customer Service say it delivery. I ask for proof and they say you on your own at this point. No refund at all… Read Full Review

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★☆☆☆☆

“Heart is crying ”

Written on: 16/01/2017

Ordered 26/12/2016 , called today 16/01/2017 , before call tried to track the order said delivered and signed by customer at 06/01/2017 ,was sprise that I didn't received my order , then spoke to customer service team , they told that they couldn't do anything ,they can't replace my order for me because they delivery to somewhere , and try to get me refund ONLY , but but , my order were all in stock and they sent them out , only delivery to somewhere away from my address , but can you… Read Full Review

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★☆☆☆☆

“Terrible Customer service and return policy”

Written on: 22/10/2016

Bought a dress for my grandaughter in the Houston Galleria store. When I returned to Idaho the dress was 1 size too small. I called the store for 2 days and NO ANSWER! Called online customer service and they said item would have to be exchanged in person. This is not explained or written anywhere. I live in a rural area and buy/exchange by mail option is very important to me. Operator following a script and could have cared less. BUYER BEWARE!!!!!!!… Read Full Review

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★☆☆☆☆

“REALLY BAD CUSTOMER SERVICE”

Written on: 17/08/2016 by sfersshopaholic (1 review written)

I ordered online last month, it was delivered via OnTrac, I tracked the package and it said it was delivered fairly earlier than it was noted in the tracking status. When I got home, I COULD NOT find my package anywhere around the house. I contacted the customer service, they responded really slow, after about 2-3 weeks later. They said the package was delivered by OnTrac, and they said they can't claim lost package once it is delivered. They did not care less about the satisfaction of their… Read Full Review

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★☆☆☆☆

“won't stand behind defective product”

Written on: 15/08/2016 by pzPereira118 (1 review written)

A pair of culottes I ordered on-line ripped open at a seam within 2 hours of my putting them on, while I was sitting quietly by a pool. Zara asked me to send a photo which I did. They then responded that they would not accept a return because the product was fine as long as it was treated properly. In other words, they thought it was my fault. What???? Not sure what I could have done to make them rip like that. If I had read some of the comments here before I bought, I never would have… Read Full Review

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★☆☆☆☆

“Damaged product; POOR Customer Service”

Written on: 14/07/2016 by SofiaBennett (1 review written)

NEVER purchase from this company. First, there products are poorly designed and they are very rude at Zara.com. I received a Reversible Tote that fell apart in less than 6 months. Customer service made it seem like they were going to help via email;however, when I called them over the phone, the manager on duty basically told me that it was MY fault??? Then I was told that they only accept damages that they feel are manufacturer defects. When I asked about the warranty policy, I was told there… Read Full Review

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★☆☆☆☆

“returns policy”

Written on: 29/06/2016

I tried to return 2 jackets to the Glasgow store but because when I ticked a gift receipt when I ordered online they wouldn't return my credit to my account well in saying that the did for 1 been on the phone to customers service still no joy won't be ordering of there website again and feel that Iam being forced to shop in the store with the credit from the other jacket, both where same and where only purchased last week customers service is shocking instore and online… Read Full Review

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