The Rug Seller Reviews - therugseller.co.uk

The Rug Seller Reviews - therugseller.co.uk
★★★☆☆
3.3
58.6% of users recommend this
  • Value For Money

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“Ordered Sovereign Antique rug excellent and quick...”

★★★★★

written by Bradfordcx206 on 17/04/2024

Ordered Sovereign Antique rug excellent and quick delivery and rug looks great just what we wanted. Liked it so much immediately ordered another once again delivery.

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“Great choice and good service”

★★★★★

written by on 05/03/2024

I recently ordered a new runner rug for the hall, I was delighted that many of my favourite Morris & Co designs were on offer. I had to pre-order and expected a bit of a wait but just over a week later the rug was on its way. It arrived very well wrapped and the rug exceeded my expectations. It looks beautiful. I ordered the red Strawberry Thief design and the colours are lovely - the rug is nice and thick and has made the hall look fabulous.

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“Lovely rug”

★★★★★

written by 96Fournier on 30/01/2024

Bought this rug after seeing it in a holiday rental we stayed in. Very quick delivery and it looks lovely in our living room. Sheds a bit at the mo as it’s wool but I’m sure this will decrease with time. Good value. Very happy customer.

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“Beautiful colours ”

★★★★★

written by DwayneForsyth496 on 29/01/2024

Beautiful rug the colours are better than the pictures good quality rug fast delivery what's not to like would highly recommend

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“Great item and delivery ”

★★★★★

written by puMcCracken1990 on 19/01/2024

Had a positive experience with the shop. I had good experience with the customer service, good delivery and received item as described. It's not a first time of my purchase with this shop. All good.

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“SHA21-Silk Shadows-Blue Sky-168x226cm”

★★★★★

written by Athomenow on 02/01/2024

The efficient ordering service and delivery were excellent, giving me confidence in purchasing the rug even before it was delivered. It arrived very well wrapped and I am delighted with this beautiful silk rug. It seemed rather extravagant when I could have purchased a much cheaper rug but it is fine quality and will compliment the new design of my sitting room.

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“Excellent customer service ”

★★★★★

written by JaxonBoyle on 24/10/2023

Excellent customer service, prompt communication and delivery and excellent efficient service with return items

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“Beautiful Rug!! ”

★★★★★

written by Alanu297 on 27/08/2023

Beautiful rug! Just as described. Chicago rug in colour Pink. Absolutely gorgeous! Just the colour I wanted. Excellent quality, excellent service and fast dispatch. 5 stars!!!

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“Excellent service and pricing”

★★★★★

written by GailSpence1 on 29/06/2023

I had looked for my lovely rug in the required size widely. The Rug Seller was one of few companies to stock. The competitive price was a bonus too. I contacted customer service regarding a delivery date problem and the very helpful man sorted it for me. The rug was delivered on the arranged day as promised. From my experience I would highly recommend this company.

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“Exactly what I was after…”

★★★★★

written by on 14/05/2023

Found what I wanted, easy process and quick delivery! Can’t ask for anymore.

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“Great products, good value ”

★★★★★

written by BabsfromBarry on 22/03/2023

I bought a quadrant shower mat because I couldn't get the right colour elsewhere. It's so good I bought a second one, and pedestal mats to match. Lovely quality, non-slip backing and quick drying.

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“Excellent service”

★★★★★

written by Corbins420 on 06/08/2015

My experience didn't match of any of these negative ones. I ordered 2 rugs 2 days ago and had my order and payment confirmed very quickly by email. After reading these reviews I panicked and rang the company to check on timescales. The guy I spoke to couldn't have been more helpful; unfortunately one of the rugs was out of stock and I was given the options of waiting 3 weeks for it to arrive, a full refund or choosing an alternative rug. I chose the last option and received a callback in minutes and an email confirming our conversation. Both rugs arrived less than 24 hours later and they're beautiful. Extremely good quality, soft and thick and my German Shepherd, who is also soft and thick, is in heaven and has barely stood up since they arrived. Can't recommend this company enough, both for customer service and quality of product!

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“Excellent service & good quality rug!”

★★★★★

written by gardenthumper1234 on 27/07/2013

We were looking for a rug for our lounge and discovered the rug seller website. I decided to read reviews first an we were weren't disappointed. All reviews I read were very positive. I would now like to add those reviews with my Own experience. The service was excellent and the delivery prompt. I had emails letting me know the rug had been dedpatched(which was much quicker than they estimated). There was such a huge range of choice on their website and I wouldn't hesitate to buy from them again.

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“Excellent Quality Rug & Prompt Delivery Brilliant Staff”

★★★★★

written by Very_Happy_Customer1 on 25/06/2013

I recently purchaed ate Grey Frame 03 Rug and was extermely pleased with the following aspects of my purchase: 1 - The same rug was available to purchase in Debenhams but was over £100 more expensive -so I made a great saving even with delivery to Northern Ireland. 2 - The retail person I spoke to was extermely polite and informed me that the rug was slightly darker than that in the photo (which from my perspective was better!!) he advise it could be returned if necessary. 3 - Delivery was prompt and professional - the best delivery man I have had in a very long time!!! I would highly recommend this company!!!

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“Excellent!”

★★★★★

written by on 11/02/2012

After having a bad experience on another rug company, i went here, i had lost my confidence but they were fabulous. Quick delivery, easy to contact, great rug and fabulous customer service! dont hesitate in ordering from here!

Guest's Comment

Written on: 28/07/2012

Not sure I agree, we ordered two the same size and one was the incorrect size. The customer services are not communicating well and I have to keep chasing them up. :(

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“I needed a rug for my lounge as the floor is laminate...”

★★★★★

written by reviewkitten on 28/10/2010

I needed a rug for my lounge as the floor is laminate and fairly cold to walk on. I looked around and couldn't find anywhere that sold a rug fairly cheaply but whilst still being nice to walk on with bare feet (the ones in Ikea felt horrible and we couldn't afford a wool one there!). I looked around and had thought I'd have to get one for around £250 (our lounge is fairly large). But then I saw The Rug Seller. Not heard of them before but they had Google Checkout so I thought there would be less of a risk. They have a good range of rugs and runners but the I guess the only downside is not being able to touch them first to see what they're made of. Going from the description alone I found one that sounded pretty nice and was a nice brown colour, non offense to my other half ;) Delivery was a little confusing on the site, for a Saturday delivery it was an extra £25 but didn't say if that meant the next Saturday.

So I emailed and asked. They said normally delivery is within 10 days and if you say a Saturday that would be within those 10 days. But they checked the stock of the rug I wanted and told me I could have it that Saturday (which was the next day). I was impressed. It arrived during the time slot they told me and it looks really good. Very nice quality and all for £80 not including delivery. I saved about £150 buying from this site so have recommended it to several of my friends.

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