written by S.Colclough on 06/09/2013
I ordered a personal jigsaw from here for an elderly relative, and it was fabulous. We had to wait a while but well worth it. The three stars is with the site itself and method of ordering a personal jigsaw. I paid for the puzzle on the site. Then I had to go off the site onto another site to upload my photograph. Then send the picture to alljigsawpuzzle. I found this a bit daunting as I did nt have any way of knowing they had received it. So I emailed the company who promptly replied that they could not open the photograph from this other site. I then had to attach it again to the email ...This was a daunting, round the houses way of ordering which has put me off renewing an order, even though its a great product. I later found another site, slightly dearer but simpler in its method of ordering. You simply upload the photo, check its ok, then pay,...simples... Its a shame and hope they realise the business they could be losing...
written by on 05/12/2012
I specified on my order that I wanted part of the order delivered on 10th Dec (for a birthday) for which I paid and the rest to a different address. This was completely ignored and the whole order was sent straight away to one address. I contacted you but you said you had no record of the written instructions. I then had to arrange for the first recipient to forward part of the order to the second person at her own expense. . Far from ideal. Sorry as I like to support small companies but on this occasion I was disappointed by the service.
written by on 17/11/2012
I ordered a personalised jigsaw for a christamss present, I cannot comment on the quality of the jigsaw as it won't be completed till late December. It looks as if the pixels on the pieces are spot on though. The presentation was a little disappointing, I was expecting a smooth professional box but what came was the picture I submitted stuck on a box with air bubbles on regular paper, not even photo paper. I am pleased with the product but for the price I paid I was expecting something of a better finish. Delivery was almost 2 weeks.
written by on 24/10/2012
Jigsaw came very fast, the presentation wasn't the best, a piece of paper with the picture stuck on, the jigsaw itself was ok, cropped about 1" each side, its very blurry and pixelated,(Taken with a 16mp camera)for the price i would have expected better quality
written by on 31/08/2012
I bought the front page of the Times jigsaw. The Service was good and I received the package when I expected to. I was kept up to date with progress on the order etc and the company are obviously keen to provide good service. I like the idea of the product which is great for a present for a memorable occasion (Ive bought it for my parents ruby wedding). Its great that the actual picture of the front page is enclosed to help build it. The only thing that lets this product down is the "look v price". Im worried that it looks like a small present when actually it was fairly pricey in comparison to other jigsaws...albeit this one is personalised. I would suggest a nicer packaging - perhaps taking the date of the paper and putting it on the front of the box with a message area would be nicer so its more a presentation box. I havent built this as its for a gift so cant comment on the outcome yet.
written by on 29/06/2012
Hi,,very dissapointed with delivery. I paid additional postage for next day. Did not happen. The value for money 5 * relates to the product
written by on 08/06/2012
first attempt at getting my picture on to a jigsaw - payed for it and then after money was taken it said my picture didnt go through, tried contacting you and couldnt get in touch through phone or email, so we waited to see if the jigsaw arrived at my mums house, it didnt just the free jigsaw. I started to think it was a dodgy website because I was getting no emails back. Second attempt - we had an email back and we sorted the problem and we where told it will be sent Third attempt - our picture was in the wrong format but there was nothing on the site to tell you how good the picture quality should be, but we put the picture in better quality and it was third time lucky. The jigsaw turned out really well, it was just the service to start with that was diifficult.
written by on 27/05/2012
puzzle came in matt finish, could have been gloss, the pieces were very thin and flimsy, service was good and delivery was good
written by on 06/04/2012
The delivery times are excelent, the cost is reasonable but too many emails about "did you get it" and "fill in this survey". The way it works in the wide world, you buy something, you pay for it, say thank you and off you go, nobody runs after you to see if you liked what you bought and how well they performed, if you are doing your business properly people will go back without being prompted.
written by on 18/02/2012
I'm quite pleased with this although it could be better as some jigsaw pieces fall off when the roll is opened and it always needs adjusting as it rucks up when rolled. I had to iron it well on receipt as there were multiple folds which meant it could not be used as it wasn't flat. I suppose you get what you pay for but I don't think it matched up to some of the glowing reviews I'd read before ordering. However it is certainly a good product just not perfect!
written by on 09/02/2012
I was pleased to receive my puzzle carrier. However when doing a puzzle on it I found it creased and so the pieces wouldn't lay properly. It appears to me thst the material was not taut enough. It is rather annoying having to reset the peices every few minutes. The concept is good. The removeble side parts are fine it is just the central main board that is creased. I hope the maufacturers will take this on board and endeavor to correct the fault somehow.
written by Jeannie41 on 20/12/2011
Great selection of puzzles, plus it was the first time I brought a 3D puzzle and I enjoyed putting it together so I will be buying more. The only issue I had was the delivering, being it is a small business and they asked nicely I thought I pay for express delivery and forfeit the free delivery. Free delivery was 5-7 working days and I wanted it sooner so I paid for the express, but on the 9th working day I received the puzzle. So I was a little pee off, but it won't stop me ordering again I'll just give myself more time for it to come.
written by benniboi on 06/09/2011
I ordered the Lovely Jubly comic puzzle but received the sitcom ledgends, I wasnt completly satisfied as I wanted the the one ordered but did not complain as I did contemplate ordering the one received. I did not have a contact number on the paperwork to contact yourselfs to inform you of this error.
written by on 10/04/2011
Order delivered on time. Thought packaging could have been better - cardboard box wasn't sealed very well. Other than that, happy with the purchase and would use the site to order products in the future.
written by nicolafielder22 on 18/03/2011
Have been very pleased with the service up until recently. One puzzle received was incomplete of pieces (1000 pcs), I contacted the service team and they sent a 500 piece puzzle to replace it, but they sent the same puzzle they had sent me a couple of weeks ago.
written by on 08/12/2010
Bought the newspaper on the day my father was born puzzle, i am dis-appointed to see it was not the front page of the paper but some inside page with personals on it that mean nothing to us let alone my father.
We also ordered the puzzle roll and got a free puzzle which was great value but the box arrived damaged and wet but the contents were all ok thank goodness. I was then billed twice for the order which ment spending more of my time sorting out a refund. They were very fast in responding which i am very glad about and for that reason i would recommend them to others. The free puzzle we received is very good and the map roll is better than we thought so nothing wrong with the actual items at all and delivery was very speedy.
written by on 06/12/2010
Overall good value for money and I would recommend to friends, but I didn't get the next day delivery as promised neither did I receive the free gift of pearl earrings.
written by Periopicker on 06/12/2010
Hi to every one planning to do a personalised jigsaw, on a positive note whilst there web site is amateurish and difficult to navigate, my jigsaw did turn up with in 1 week of purchase. On a less positive, note, with no preview option, and no guidance of the best resolution or pixel size be warned your picture once blown up may look grainy, after emailing for guidance on picture size i reduced a 22MG Tif into a small Jpeg and my professional wedding picture now doesn't look that professional anymore. My advise would be to update your web site and simplify it i don't need extra promotions and freebee's i just want to see a product before i by it especially when it costs 30 Quid.
written by on 05/12/2010
I thought the picture would have been on a larger scale and took a while to establish exactly the correct orientation, but certainly a challenge for a jigsaw lover
written by on 30/11/2010
I have had to work hard to get my order. I wanted 4 of one item. First one arrived. I made contact and then another arrived. I made contact again and finally the remaining two arrived.
Product is fine for what I want and I may use again in the future, but too many errors for my liking.
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Benniboi's Response to benniboi's Review
Written on: 06/09/2011
Although this happened, I was very happy with the costs and fast delivery, the puzzle arrived in great condition. I will be ordering from you again in the future and will hopefully leave better feedback with future puzzles!