Order cancelled yet still on sale but now at a higher price. (via Amazon).

I ordered a jigsaw puzzle on the 26th of November and it still hadn,t arrived by Xmas. I emailed on more than a couple of occassions and after being given excuses and failed delivery dates I resorted to a refund which was prompt in coming unlike the jigsaw. The annoying thing was that while I was still waitng for the overdue Jigsaw I was getting emails offering me other items for sale and asking me to fill in a complimentary review!!! I will never use this company again.

Ordered a present weeks ago of a personalised jigsaw. Assured it will arrive but nothing. Won't answer the phone, vague email responses. Dissapointed with poor service.

Item has no come here,please reply by email

As I have not received the order of the jigsaw I can only say it is a poor service if in fact it really exists. No repyies to repeated emails I have sent s o as far as I am concerned, forget it, and never again for me.

I have recently been introduced to Alljig through trawling the net as I wanted a puzzleboard. I found the Company to be really helpful, descriptions of goods and service excellent, delivery by courier the first time excellent and even though I was out at time of delivery parcel was left with neighbour. Second order delivered by first class post and arrived on Monday morning (order placed late Friday evening). Goods well packed and so far I am delighted with the puzzles received. Very friendly service and good to feel I am dealing with a small local company. For some reason the word "terrible" has been printed in "Value for Money" box, I cannot get rid of this word but it should read "EXCELLENT~"

There is nothing that I can complain about. From ordering to receipt only one day later without a problem. The delivery was, exceptional. Packed properly. I have not started the jigsaw yet but I am sure it will be o.k.

Bitterly disapointed with service, despite web-page promises, stock was unavailable, phone number advertised gives pre-taped message, and postage and packaging option default set to "overnight" adding £1.79p instead of free within 3-5 days as implied Quick to email shot "offers" yet I have more chance of going to the moon on a bike then actually talking to someone in person. It does not matter whether you sell 5 or 15,000,000 products, customer sercice should be paramount, and I am afraid found this lacking. Should these issues be resolved in a satisfactory manner, I am more than happy to revisit this review and update accordingly.

How disappointing. I ordered a personalised 1000 piece jigsaw and uploaded a beautiful photo of a manor house in the snow.

The speed of service was impressive, but I rather wonder if this was at the expense of quality. When the jigsaw arrived, within 36 hours of ordering, it was dark and dingy, and of a completely different image quality from the photo as I see it on my screen and as I have it printed and framed. The image I know is SO much lighter, brighter, sunnier and more colourful than the image on the jigsaw. This was the very reason I chose this image - I certainly wouldn't have it printed and framed if it appeared as it does on the jigsaw!

When I complained to the company, they at first tried to argue with me about the difference between onscreen images and printed ones. I am not stupid and of course I understand that - but when I explained that I do have a beautifully printed version of the image, they told me that the best they could do is make me another jigsaw, if I post in the version I have to prove that it can be printed true to the original colours and light, but that they would charge me another 50% plus p&p for the privilege!!

I have never heard of a company charging to replace a poor quality product, and I have decided not to throw good money after bad.

It seems from other reviews that this company may be excellent at speed and therefore good to use for ordering ready made jigsaws, but from my experience and that of others it's clear that their customer service and production of personalised items leaves a great deal to be desired. How disappointing.

All Jigsawpuzzles suggests you send files at the exact dimensions to fit their templates for a personalized jigsaw. They also say they will use their "experienced discretion" to crop or add a coloured border to photo's of differing proportions.
I sent All Jigsawpuzzles a wedding group photo thinking they would make a "subjective decision" and add a border. Instead they just cropped through the two people on each end. When I emailed to complain they offered to charge me half price to have it reprinted with a border.
In the email they sent me they said "Our team of experienced image setters have to make these decisions when customers do not send in their picture already to the correct jigsaw size and look carefully at each picture before making that decision. This subjective decision is not an automated procedure, but the consideration of a real person."
I still can't understand why an experienced image setter ("real person") would actually "decide" to crop such an image this way.- Surprisingly poor service.

If you do not deliver to Jersey CI, this should be could up when the address is entered. I find it odd as you deliver to my father in law who lives in Jersey. Sadly it was him that recommended this website.

Excellent service, jigsaw arrived with 48 hours of order being placed.