Marbesol Car Hire Malaga Reviews

★★☆☆☆
1.6 / 5
13.7% of users recommend this
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  • Value For Money

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Latest Reviews

★☆☆☆☆

“I have been renting cars in Malaga for the past 15...”

Written on: 24/10/2018 by Kingscorner (2 reviews written)

I have been renting cars in Malaga for the past 15 years, through DoYouSpain although this was my first time with Marbesol. I also have an excess (CDW) insurance with an insurer in England, which is an annual policy It is therefore unnecessary for me to take any CDW with Marbesol as my insurance covers any damage or excess. I am happy for a deposit to be taken from my credit card At 11 am on Sunday 7th October 2018, having booked and pre-paid for a car from Marbesol for 14 days. I was served… Read Full Review

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★☆☆☆☆

“Deceitful Practices”

Written on: 24/09/2018

Do not rent from Marbesol. I was in their office last Saturday and never witnessed such a circus in a car rental agency anywhere in the world. There were at least four renters complaining that they were being charged for damage they claimed did not exist. All had taken a no insurance option and their cars were subjected to a minute examination after being washed. All had photographs of the car on check-in but the light in the garage was so poor that the claimed damage did not show. Their… Read Full Review

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★☆☆☆☆

“Sharp practices are alive and kicking on the Costa del Sol”

Written on: 27/07/2018 by KarlDJGoodall (1 review written)

Please read this and look at the other bad reviews of which there are many. My advice is do not use this company whatsoever unless you are using their insurance 35 years on the Costa, over 50 rentals from many companies, they all try to hard sell their own very expensive insurance. However only one so far I have come across have you well and truly cornered if you do not use their insurance and it is Marbesol. Initially I booked the car through a 3rd party, which I am sure 90% of holiday… Read Full Review

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★☆☆☆☆

“AVOID! ”

Written on: 20/06/2018 by mammothd (5 reviews written)

I booked them via holidayautos.co.uk When we arrived at their office they insisted I pay an extra £86 for some kind of option I didn't want or need.I told them I had car excess insurance, but they said if i didn't take out their plan they wouldn't give me the car. You must avoid these people… Read Full Review

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★☆☆☆☆

“I returned my rental car to Marbesol today after a...”

Written on: 10/05/2018 by AidanBoyle (1 review written)

I returned my rental car to Marbesol today after a week. The car was returned in exactly the same condition it was received. Yet I was charged €420 for three marks which I could not see. On renting the car on May 2nd, I was offered insurance cover costing €196 by the lady who served me . I told her that I had already got insurance . She then offered me a downgraded insurance costing €98. Again I declined stating that I already had arranged insurance. She then went to a supervisor. She… Read Full Review

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★★★★★

“Cannot understand complaints!!!!”

Written on: 30/10/2017 by irishgrumpy (1 review written)

Rented a car for 27 days, no problems. Met at Malaga airport, a bit messy there looking for mini-bus, driven to offices and got clean car full of petrol. Had taken out full insurance and sat-nav on line, (granted deal was on special offer),so was looked after before a lot, as stated on their web site. No issues with car at all. Returned car and promptly taken back to departures. No issues with staff at all. Maybe I was lucky, but when going back I would have no problem using them again… Read Full Review

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★☆☆☆☆

“Very poor experience & rude staff”

Written on: 29/10/2017 by 1971MacGregor (1 review written)

I will never rent with this company again! I have rented cars all over the world from different car rental companies but I have never experienced this kind of service and situation. Upon the arrival at their service desk it was a chaos, no system whatsoever. When it was our turn, the worker who helped us quickly wrote down, by hand on a broken piece of paper, two options that we had to choose from. Even though that I had paid everything prior the arrival, including the insurance, she made us… Read Full Review

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★☆☆☆☆

“Expensive insurnce but very poor service”

Written on: 24/03/2017 by Rauld236 (1 review written)

Their insurance is extremely expensive and both cars we had were old and very badly scratched. They tried to get us to sign for one with scratches on every panel but the paperwork showed none. No idea how much they would have tried top rip me off had I signed! Be careful to note every scratch as when I returned the car they claimed that there was another one and when I showed it them on a timed photo taken when I collected the car they said that they didn't rely on photos!! Had a major job… Read Full Review

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★☆☆☆☆

“Rude with no customer service skills”

Written on: 17/11/2016 by coGregory394 (1 review written)

Our latest experience at Marbesol was our worst and most definitely our last. The staff were very rude, aloof, indifferent and one in particular tried to intimidate us. We have rented many times before, and this time there were "problems" we have never had before. When we asked for an explanation, we never received one. When we said we would complain about their attitude, they laughed and told us to go complain. So we did and the company (as expected) took the employee's very different version… Read Full Review

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★☆☆☆☆

“Appalling customer Service”

Written on: 20/09/2016 by NW67 (2 reviews written)

Sensationally appalling customer service encounter with Marbesol in Malaga. We'd booked and paid for a 5 door car with space for 4x luggage (5 of us travelling together). On our arrival, we were given a 3 door car, and when I queried it, they rudely told me 'a 3 door car should be fine for our needs'. When I insisted that they give me the car type that we'd booked, with 5 doors, we were then given a VW Polo - which on their website clearly states 2x luggage! An hour later after much arguing we… Read Full Review

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★☆☆☆☆

“Avoid... worst car hire company ever!”

Written on: 03/08/2016

I rented lots of cars in my life in many countries, but the way that Marbesol works is absolutely unacceptable. I truly think they are a bunch of bandits. Originally I rented the car for EUR110 online. At arrival I had a choice of EUR1200 deposit and EUR77 for a full tank or EUR189 for an all inclusive package which is almost a 2/3 supplement on the original rental prize. The full-empty tank policy is outrageous as well. A Toyota Aygo certainly does not have a 70l tank, more like 35l. That… Read Full Review

Markmiddleton's Comment

Written on: 30/08/2016

Same has just happened to me. At 130am I didn't check all the damage but did take some pics. They found lots of damage some of which I had pics of. When I showed the pics to them they agreed with me that they were the existing. Still they found one scratch and billed me £140.....AVOID

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★☆☆☆☆

“Marbesol car hire”

Written on: 28/07/2016 by Forddee (1 review written)

Never again , what a rip off car hire !!!!! I feel so mad about there rip off lot !!… Read Full Review

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★☆☆☆☆

“Wouldn't recommend to an enemy!”

Written on: 13/07/2016 by Willo490 (1 review written)

Staff anti customer service. Not interested in insurance bought online when hiring their car. Told it was quote ' no good' be liable for every scratch at 140 euro each. Would not even listen to me about the platinum insurance I had paid extra for nor even look at the document. It was not worth the paper it was written on. It was ' no good' hand gestures and face finances enforcing this position. I was vulnerable and at a loss. Then of course there was another option. Take out their insurance… Read Full Review

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★☆☆☆☆

“Do Not Use Marbesolcarhire”

Written on: 27/06/2016 by 207McFarland (1 review written)

Worse day off my life being accused off damage when knowing not done it and subsequently ripped off by this car hire company Having just returned car and then straight away accused off scratch damage and charged 141 euros With hindsight should never had taken the vehicle in first place and it was covered in marks and scratches,had gone round with rep twice but missed one and on return they had used false paperwork to do me out off my money Please read this message and avoid being ripped off… Read Full Review

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★☆☆☆☆

“Large Hidden Costs”

Written on: 19/06/2016 by 390Gallagher (1 review written)

Please Please Please do not book through Ryanair Marbesol) for your car hire,you will pay at least Three times more than what they promise you Firstly you will be asked by Ryanair to get insurance by a 3rd party,then when you get to your destination the car hire people will say this is of no use,we were charged an extra 235€ for fully comp on top of what we had already paid Our quote started at ££130 with insurance WE ENDED UP PAYING £350 RYANAIR BE ASHAMED OF YOURSELVES- TERRIBLE… Read Full Review

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★☆☆☆☆

“Avoid this company like the plague”

Written on: 18/06/2016

The car we picked up had so many scratches and dents its unbelievable. They deliver you the paperwork which supposedly has every scratch and dent noted. However when you return the car they cleverly find a miniscule scratch which is not noted on the paperwork. They charge you 140 euros which is taken from your credit card which details were taken when you picked the car up . The sum of 1200 Euros is blocked off for this purpose. If you try to argue the case as we did knowing we hadn't damaged… Read Full Review

Stuart1958's Comment

Written on: 26/06/2016

Yes happened to me on 24th June.

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★☆☆☆☆

“Don,t bother use a ore trustworthy company”

Written on: 10/06/2016 by Oakablu (2 reviews written)

We frequently hire cars in Malaga and have used Marbesol before and although not really impressed we decided to give them another opportunity mainly due to price. That should have made me wary in the first place but "............... The car was delivered dirty again seemed strange and we checked the car as best we could for damage and had to make them change the recorded marks and dents. They then tried a very hard sell on the additional insurance but as we are frequent visitors we always take… Read Full Review

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★★★★★

“book Direct not through broker”

Written on: 17/05/2016

I've just returned from Malaga where I booked 9 days rental *all inclusive* with Marbesol for 148 euros (guaranteed model VW polo) the car was almost new, full of fuel (no deposit) I paid by debit card (no 1,000 euro deposit) free extra driver & sat nav. Everything went extremely smoothly & efficiently. I would definitely recommend Marbesol if booking direct with them. If you book through a broker you will have guaranteed hassle. There's no such thing as a free lunch and there's no such thing… Read Full Review

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★★★★★

“Good value & Service”

Written on: 03/04/2016 by africanrefugee (4 reviews written)

We used Marbesol once before about 2 years ago. However having booked a car for the end of March, through a competitor (Goldstar), and then loosing the booking and the fee due to our missing our flight from Stanstead to Malaga, we decided NOT to use the original car hire company again. Having previously had reasonable service from Marbesol, we made a booking directly with them. The vehicle provided and the service given was both professional and efficient, and I can honestly recommend this… Read Full Review

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★★★★☆

“good cars good servive”

Written on: 19/12/2015

When we arrived their was a lady from marbesol .They brought us with a bus to marbesol , car was ready so we went on our way verry quickly. When we brought the car back they put our suitcases in the bus and brought us back to the airport. Verry friendly staf and good quality car .We had an all inclusive contract so no problem with extra Insurance, so the best option is to take all inclusive … Read Full Review

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