Marbesol Car Hire Malaga Reviews

★★☆☆☆
1.6 / 5
14% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★★★★★

“Cannot understand complaints!!!!”

Written on: 30/10/2017 by irishgrumpy (1 review written)

Rented a car for 27 days, no problems. Met at Malaga airport, a bit messy there looking for mini-bus, driven to offices and got clean car full of petrol. Had taken out full insurance and sat-nav on line, (granted deal was on special offer),so was looked after before a lot, as stated on their web site. No issues with car at all. Returned car and promptly taken back to departures. No issues with staff at all. Maybe I was lucky, but when going back I would have no problem using them again… Read Full Review

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★☆☆☆☆

“Very poor experience & rude staff”

Written on: 29/10/2017 by 1971MacGregor (1 review written)

I will never rent with this company again! I have rented cars all over the world from different car rental companies but I have never experienced this kind of service and situation. Upon the arrival at their service desk it was a chaos, no system whatsoever. When it was our turn, the worker who helped us quickly wrote down, by hand on a broken piece of paper, two options that we had to choose from. Even though that I had paid everything prior the arrival, including the insurance, she made us… Read Full Review

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★☆☆☆☆

“Expensive insurnce but very poor service”

Written on: 24/03/2017 by Rauld236 (1 review written)

Their insurance is extremely expensive and both cars we had were old and very badly scratched. They tried to get us to sign for one with scratches on every panel but the paperwork showed none. No idea how much they would have tried top rip me off had I signed! Be careful to note every scratch as when I returned the car they claimed that there was another one and when I showed it them on a timed photo taken when I collected the car they said that they didn't rely on photos!! Had a major job… Read Full Review

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★☆☆☆☆

“Rude with no customer service skills”

Written on: 17/11/2016 by coGregory394 (1 review written)

Our latest experience at Marbesol was our worst and most definitely our last. The staff were very rude, aloof, indifferent and one in particular tried to intimidate us. We have rented many times before, and this time there were "problems" we have never had before. When we asked for an explanation, we never received one. When we said we would complain about their attitude, they laughed and told us to go complain. So we did and the company (as expected) took the employee's very different version… Read Full Review

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★☆☆☆☆

“Appalling customer Service”

Written on: 20/09/2016 by NW67 (2 reviews written)

Sensationally appalling customer service encounter with Marbesol in Malaga. We'd booked and paid for a 5 door car with space for 4x luggage (5 of us travelling together). On our arrival, we were given a 3 door car, and when I queried it, they rudely told me 'a 3 door car should be fine for our needs'. When I insisted that they give me the car type that we'd booked, with 5 doors, we were then given a VW Polo - which on their website clearly states 2x luggage! An hour later after much arguing we… Read Full Review

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★☆☆☆☆

“Avoid... worst car hire company ever!”

Written on: 03/08/2016

I rented lots of cars in my life in many countries, but the way that Marbesol works is absolutely unacceptable. I truly think they are a bunch of bandits. Originally I rented the car for EUR110 online. At arrival I had a choice of EUR1200 deposit and EUR77 for a full tank or EUR189 for an all inclusive package which is almost a 2/3 supplement on the original rental prize. The full-empty tank policy is outrageous as well. A Toyota Aygo certainly does not have a 70l tank, more like 35l. That… Read Full Review

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Markmiddleton's Comment

Written on: 30/08/2016

Same has just happened to me. At 130am I didn't check all the damage but did take some pics. They found lots of damage some of which I had pics of. When I showed the pics to them they agreed with me that they were the existing. Still they found one scratch and billed me £140.....AVOID

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★☆☆☆☆

“Marbesol car hire”

Written on: 28/07/2016 by Forddee (1 review written)

Never again , what a rip off car hire !!!!! I feel so mad about there rip off lot !!… Read Full Review

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★☆☆☆☆

“Wouldn't recommend to an enemy!”

Written on: 13/07/2016 by Willo490 (1 review written)

Staff anti customer service. Not interested in insurance bought online when hiring their car. Told it was quote ' no good' be liable for every scratch at 140 euro each. Would not even listen to me about the platinum insurance I had paid extra for nor even look at the document. It was not worth the paper it was written on. It was ' no good' hand gestures and face finances enforcing this position. I was vulnerable and at a loss. Then of course there was another option. Take out their insurance… Read Full Review

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★☆☆☆☆

“Do Not Use Marbesolcarhire”

Written on: 27/06/2016 by 207McFarland (1 review written)

Worse day off my life being accused off damage when knowing not done it and subsequently ripped off by this car hire company Having just returned car and then straight away accused off scratch damage and charged 141 euros With hindsight should never had taken the vehicle in first place and it was covered in marks and scratches,had gone round with rep twice but missed one and on return they had used false paperwork to do me out off my money Please read this message and avoid being ripped off… Read Full Review

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★☆☆☆☆

“Large Hidden Costs”

Written on: 19/06/2016 by 390Gallagher (1 review written)

Please Please Please do not book through Ryanair Marbesol) for your car hire,you will pay at least Three times more than what they promise you Firstly you will be asked by Ryanair to get insurance by a 3rd party,then when you get to your destination the car hire people will say this is of no use,we were charged an extra 235€ for fully comp on top of what we had already paid Our quote started at ££130 with insurance WE ENDED UP PAYING £350 RYANAIR BE ASHAMED OF YOURSELVES- TERRIBLE… Read Full Review

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★☆☆☆☆

“Avoid this company like the plague”

Written on: 18/06/2016

The car we picked up had so many scratches and dents its unbelievable. They deliver you the paperwork which supposedly has every scratch and dent noted. However when you return the car they cleverly find a miniscule scratch which is not noted on the paperwork. They charge you 140 euros which is taken from your credit card which details were taken when you picked the car up . The sum of 1200 Euros is blocked off for this purpose. If you try to argue the case as we did knowing we hadn't damaged… Read Full Review

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Stuart1958's Comment

Written on: 26/06/2016

Yes happened to me on 24th June.

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★☆☆☆☆

“Don,t bother use a ore trustworthy company”

Written on: 10/06/2016 by Oakablu (2 reviews written)

We frequently hire cars in Malaga and have used Marbesol before and although not really impressed we decided to give them another opportunity mainly due to price. That should have made me wary in the first place but "............... The car was delivered dirty again seemed strange and we checked the car as best we could for damage and had to make them change the recorded marks and dents. They then tried a very hard sell on the additional insurance but as we are frequent visitors we always take… Read Full Review

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★★★★★

“book Direct not through broker”

Written on: 17/05/2016

I've just returned from Malaga where I booked 9 days rental *all inclusive* with Marbesol for 148 euros (guaranteed model VW polo) the car was almost new, full of fuel (no deposit) I paid by debit card (no 1,000 euro deposit) free extra driver & sat nav. Everything went extremely smoothly & efficiently. I would definitely recommend Marbesol if booking direct with them. If you book through a broker you will have guaranteed hassle. There's no such thing as a free lunch and there's no such thing… Read Full Review

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★★★★★

“Good value & Service”

Written on: 03/04/2016 by africanrefugee (4 reviews written)

We used Marbesol once before about 2 years ago. However having booked a car for the end of March, through a competitor (Goldstar), and then loosing the booking and the fee due to our missing our flight from Stanstead to Malaga, we decided NOT to use the original car hire company again. Having previously had reasonable service from Marbesol, we made a booking directly with them. The vehicle provided and the service given was both professional and efficient, and I can honestly recommend this… Read Full Review

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★★★★☆

“good cars good servive”

Written on: 19/12/2015

When we arrived their was a lady from marbesol .They brought us with a bus to marbesol , car was ready so we went on our way verry quickly. When we brought the car back they put our suitcases in the bus and brought us back to the airport. Verry friendly staf and good quality car .We had an all inclusive contract so no problem with extra Insurance, so the best option is to take all inclusive … Read Full Review

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★☆☆☆☆

“Do not use”

Written on: 02/12/2015 by Tierney214 (1 review written)

They don't just reserve the deposit of 1500,- in case you don't take their insurance, they actually execute the transaction and the re-book the money once you return the car. But that means you will pay e.g. 2% transaction fee on roughly 3000,-. Dodgy company, do not use … Read Full Review

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★☆☆☆☆

“do not use”

Written on: 13/09/2015 by vix21 (2 reviews written)

We booked this car hire via arguscarhire.com paid for additional insurance through AXA which we were strongly advised too. When we arrived at marbesol our car was not ready and although it states free GPS we didn't get any, "non available". We had no idea where we were going and when I explained this the woman behind counter threw a very basic map at me. When signing the paperwork they pushed and pushed for us to take their insurance but when we explained that we already had insurance they said… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID”

Written on: 10/09/2015

Stay away from this company - when you arrive to the office they give you two ridiculous options, pay a deposit of 1200 euros plus 97 euros for the petrol OR pay 193 euros and you don't get this money back and have to fill the car with petrol. When i purchased the car there were NO conditions to say we had to pay extra - we even purchased the extras for insurance. The order confirmation sent via email was NOT clear and it wasn't until we got to the office we were told we had to pay extra, there… Read Full Review

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★☆☆☆☆

“These people have one goal: take your money illegally.”

Written on: 01/09/2015 by Immofinco (1 review written)

I took maximum insurace while booking. Marbesol office, upon Arrival Told me they did not recognitie this insurace. I had to spend THE double of THE Full prepaid complete booking. No negociationpossible. THE car had 85000 km and was in terrine shape. No negociationpossible. They are locaties outsider THE terminal and gering there is hell. Never book marbesol. They are cheap, But they are not worth one euro. I have travelled worldwide over 40years. Never had such a bad experience… Read Full Review

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★☆☆☆☆

“This company is the worst hire company ever , terrible...”

Written on: 30/08/2015 by Simonyork (1 review written)

This company is the worst hire company ever , terrible customer service , rude staff . Car was a 1500000 mile scruffy wreck with a slipping clutch . Purchased additional insurance at time of booking to be told when we arrived it didn't work with this company and if the car broke down it was our responsibility and cost to get it back to them , had to buy additional insurance from them. If this is the first impression anyone gets of Spain then I am surprised anyone comes back . Avoid this… Read Full Review

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