City Moves Removal Company Reviews

★★★★☆
4.4 / 5
81% of users recommend this
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Latest Reviews

★☆☆☆☆

“Bad experience ”

Written on: 24/08/2016 by Warrenmx170 (1 review written)

First used the company 2 years ago and received an excellent service. Used them again in Aug 2016 - terrible service all around - Feels like a different company. Our experience- Van turned up 2 hours later than expected, without pre-arranged wardrobe boxes resulting in us having to pack best clothing into bin bags. Sofa and cupboard scratched upon loading into van and internal hall wall damaged. Rang the company next day, terrible customer service. Was told "as far as we're concerned the job… Read Full Review

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★★★★★

“Very helpfull”

Written on: 27/10/2015 by VictorGuzman (1 review written)

The service I received was very helpful right from the start. The gentleman who arranged it for me was very polite and professional. The 2 removal men took care of everything and moved my daughters belongings safely from Barry to London. The price was the best from several removal companies. I would recommend their service to anyone… Read Full Review

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★★★★★

“Great efficient friendly company”

Written on: 22/10/2015 by Paigex385 (1 review written)

Company staff never once moaned about changes in move date - and there were lots!. Chap who surveyed house professional and informative. 3 Guys who moved us on the day could have had their own stand up comedy slot and really took the stress out of the move - would definitely recommend them . PS they were one of the most reasonably priced… Read Full Review

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★★★★★

“GREAT BUNCH OF GUYS. MADE THE DAY STRESSLESS . ”

Written on: 18/10/2015 by Davon497 (1 review written)

I WAS DREADING MOVING BUT FOUND THE GUYS VERY FRIENDLY AND PROFESSIONAL AND COULDN'T BELIEVE HOW FAST THEY EMPTIED MY HOUSE - EVEN TOOK ALL MY GARDEN POTS ! I WOULD HIGHLY RECOMMEND THIS COMPANY AND HAVE NO NEGATIVE POINTS AT ALL - THANK YOU VERY MUCH … Read Full Review

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★★★★☆

“Bristol to Manchester ”

Written on: 13/10/2015 by Hoggerwood (1 review written)

Stressful long distance move made less of a problem by City Moves. From the first assessment to them driving away all went well. So far only a single martini glass broken! That's a result from all our "stuff". Thank you… Read Full Review

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★★★★★

“Fantatsic team and very impressed.”

Written on: 13/10/2015 by MikeH23 (1 review written)

Extremely impressed with the entire service, from initial meeting with City Moves staff upon visiting our old property to determine what volume of items required moving etc, the telephone staff being helpful and understanding with our move date changing constantly, right up to the removal team on the day. Entirely professional, many laughs on the day which helped to relieve what can easily be a stressful situation. The team arrived on the day as stated, they worked quickly and efficiently in… Read Full Review

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★★★★★

“Brilliant company! Can't fauly a single thing.”

Written on: 03/10/2015 by annevas (1 review written)

Staff were organised and polite, would recommend to family and friends. Throughout the process from initial contact to the removal of the packing boxes was professional, very efficient and could not be faulted. We look forward to using them again when we secure our next property. … Read Full Review

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★★★★★

“REALLY IMPRESSED”

Written on: 03/10/2015 by DJAMES1861 (1 review written)

We were really impressed with the service we got from City Moves, from the communication with HQ before the move to moving day itself. We found them to be very competitively priced too, and they actually seemed to have a fair pricing system (some quotes we got from other companies were one price when we enquired online,and another when we called up). It was the first time we had used a removal company- until now, we have always rented a van and done it ourselves. We were so glad we chose City… Read Full Review

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★★★★★

“City Moves Outstanding Service”

Written on: 02/10/2015 by KHot (1 review written)

Just wanted to say a quick thanks to the entire City Moves team, the surveyor was great and very professional/knowledgable/experienced and friendly and the staff that turned up to do the move were exactly the same. Nothing was too much and we all had a giggle, but by heck they worked their socks off!! Very impressed and just thought you all should know. I would recommend them to any one and the fact that they are a long standing FAMILY RUN company but are able to compete against the bigger… Read Full Review

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★★★★★

“Great service”

Written on: 27/07/2015 by brees1 (1 review written)

Service provided what exactly as was described.No hidden costs whatsoever.The men were punctual,polite,friendly and did the job never changing their attitude for the whole day. Our move was certainly not the easiest.A 3rd floor flat with a very small lift.They have used the lift only for the boxes as the bigger furniture was too big so they had to use the stairs and manage a few tight turns.I guess they are used to this kind if situation.Also their fitness levels are extraordinary. Once at… Read Full Review

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★★★★★

“Thank you so much”

Written on: 08/05/2015 by Davelewis1231 (1 review written)

After being let down by another company, city moves came to our rescue. A fantastic service and couldn't recommend highly enough. 5* well done… Read Full Review

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★★★★★

“very happy with our move”

Written on: 16/02/2015 by DayamiKirkland379 (1 review written)

We got a great removal experience across Bristol from this company. The removal team arrived on time and quickly shifted a lot of goods into the waiting vans. We moved from our three bedroom house in Bristol to Locally in under 4 hours which was exceptional effort. They were very efficient, organised and hard working. I have no complaints but admiration for the office personnel and the moving team. I would definitely use again and recommend without any hesitation… Read Full Review

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★☆☆☆☆

“Worst experience moving house ever”

Written on: 23/12/2014 by 284Dunlap (1 review written)

This is the worst moving company I have ever made the mistake of using. They made an already stressful situation almost unbearable. They started at 7:30am and I didn't have all of my things delivered until almost 8pm..... I moved a one bedroom apartment 700 metres!!!! I was overcharged, the removalists were rude and intimidating, many (many!) personal items were broken and my property was damaged - huge hole in wall, carpets ripped and countless scratches to various walls. After a number of… Read Full Review

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★★★★★

“Above and beyond”

Written on: 20/10/2014 by peter.will55 (1 review written)

City Moves are a fantastic company who have just help myself and my wife relocate to France. I must firstly state that every one involved, in our move, from the first phhone call & house visit to the team that made the delivery, to our new house; were all outstanding. City moves came very highly recommended by several of our friends, who had used them over the years and I must say that we are VERY happy that we used them. Above and beyond the call of duty and a big 110% customer satisfaction… Read Full Review

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★★★★★

“TOP CLASS COMPANY”

Written on: 27/09/2014 by fyHartley408 (1 review written)

I used City Moves and I can honestly say that this was the best removal service I have ever received, having moved over 15 times with Army. Anyone looking for an honest, reliable company should call City moves and have a Free quote. The he team that was carrying out my move were top class and very willing to help, top service from all involved. Only company I will use from now on… Read Full Review

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★★★★★

“Very Happy Customers - Highly Recommended”

Written on: 20/09/2014 by YHCarrid (1 review written)

City Moves have relocated us from Glasgow to Swansea and I would like to recommend them, with the highest honors. Nothing was too much for this company and from the first phone call to the last we have spoken/met/delt with professional staff members who were all very helpful and they really knew what they were talking about, when it came to advice and instructions...their experienced showed. I am not going to keep going on but I would just like everyone to know that this is by far the best… Read Full Review

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★★★★★

“Excellent move once again”

Written on: 19/09/2014 by DrBrown (1 review written)

Once again id like to thank citymoves once again for their service provided last week to move my family from Swansea to London over 3 days. We had many parking issues at the new property but this did not faze the staff in the slightest. We definitely recommend this company Many thanks Dr P Brown… Read Full Review

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★☆☆☆☆

“City Moves are appalling”

Written on: 27/08/2014

Moving house is one of the most stressful days you have to deal with. City Moves made it much more stressful than it needed to be. They failed to move several items and left them behind, including a piano which I was assured by their salesman would be no problem to move. They failed to supply sufficient boxes, promised to send more, and then failed to do this. They would not take items not in boxes (even though they failed to bring the extra boxes on moving day) and started driving off when the… Read Full Review

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★★★★★

“Amazing Service”

Written on: 14/02/2014 by yaca010 (1 review written)

City Moves have recently carried out our removal from the UK to Australia and I would just like to say what an amazing job they did!!! Very helpful staff and very knowledgeable surveyor who visited our house, the staff that came in to pack our goods were quick, polite and efficient and worked nonstop through the day packing & writing up a full inventory. Once we arrived at Australia City Moves had processed all of the paper work and cleared customs, for us and had already arranged the delivery… Read Full Review

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★★★★★

“Professional Service very please”

Written on: 12/02/2014 by Francobenni (1 review written)

I used City Moves service for the third time they have been a trusted and professional company for me and my family over the past 3 years. I moved from Bristol to Pembroke Dock and had no hick ups at all the boys on the job were once again friendly and polite to both me and my wife. They put my wife's mind at ease when they layed down the sheets to protect our new carpets in Pembroke and did a excellent job at dismantling and reassembling my furniture. Once again the price was compettative and… Read Full Review

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