I have read so many reviews on here about how Sky is practically daylight robbery and oh my is it true! We cancelled our contract with Sky as we were moving in with family and already had Virgin set up there (which is much better I might add) and we were advised by Sky that we had 2 remaining bills that would need to paid before the contract ended. We agreed to this as it was explained to us that this is what would happen. We have emails to prove that we agreed the final payment date and amount with Sky and believe it or not the following month another payment of £50 has been taken out of our account! Straight on the phone to them and they sound like nothing more than script following robots, there were absolutely useless and had to speak to another colleague 4 times in a 15 minute phone call. It was agreed that they would process a refund back to the account within 3-5 working days... 5 days later and no money has been refunded. A ridiculously long waiting time later and they have said that they would not have been said a 3-5 waiting day for a payment refund as it would have to go back into the account on the same day that the bill was set up for (and shock that they wouldn't listen to call records.) ABSOLUTELY DISGUSTING CUSTOMER SERVICE AND THEY SHOULD BE ASHAMED TO ADVERTISE THEIR COMPANY. DO NOT GO WITH SKY UNLESS YOU ARE MORE THAN HAPPY FOR MONEY TO CONSTANTLY BE TAKEN OUT OF YOUR ACCOUNT!!

I have been with Sky 12 years and lived in a house that has, since 1992. It is very pricey and thousands have gone from us into Sky coffers over the years. But despite our long service and never missing a payment, even recommending friends in the past, they have treated us in a manner which I feel has been immoral, underhand and illegal, to coerce us into a new contract. Furthermore, as a disabled person, I feel they have abused that disability and made their service deliberately inaccessible and designed to coerce money out of vulnerable people.

I used to have Router trouble as it would randomly stop sharing internet through wifi. Replaced the router for free and never had a problem since.

I recently switched to Sky Broadband and decided to take the Sky Q TV which seemed like a good try. The product itself is fantastic but the cost is a rip off. they tell you to pay £30 for installation but that is if you take it with Sky Q multiscreen (additional £12 a month) or pay over £200 upfront just to install. By the way you don't get an actual extra box. that's extra too. I regret my decision to take it. I should have stuck with my good old Sky+ HD. Don't even get me started on their broadband. they say expect 40Mbps but I get 22Mbps in the house. So poor. Never again. When my contract is up, I'm switching to another provider.

This company is so big now. It makes me wonder if the know what they want.

I downgraded my package to broadband only as I was receiving bills of over £100 to watch adverts and the same rubbish over and over again. When i called the lady was helpful and said my next bill would be £28.50 and £22.40 from there on. I was then outraged that i received a bill for over £60. I rang them and was told that was correct..... ER NO IT ISN'T. I then requested that the call be listened to and for a call back. They called me twice while I was at work after I told them I would be at work and to please call in the evening and have heard nothing since. Needless to say I have cancelled my direct debit and will not be paying them anything, after being advised by a solicitor to do so. I have since bought an amazon firestick for £35 which gives me everything and more than sky did and doesn't charge me anymore than the initial £35, I would highly recommend this to anyone who hjas or is thinking of going for sky. DO NOT DO IT!!!!

I went to buy mobile phone from carphone ware house. Got sold a promotional package with Sky Q, unlimited calls and broadband for £26/month. The engineer finally arrived to install TV service, Because he could not think out of the box we had to agree to abandon Sky Q and downgrade to Sky plus due to wiring issues. For this we had to speak with cancellation who downgraded the service. We then received a bill for £40 a month. because it was not the original package sold to us.

I was contacted by Sky by phone about switching to Sky. The offer seemed good and I agreed to the contract and it was agreed that I would keep my own telephone number. When I received the email confirming the order it detailed that my number would be changing. I tried to phone the number given to me for queries.  

Took a while to transfer our TV package to our new house (had to be 3 weeks without TV) but other than that service is generally good without any disruption. Bit expensive.

Sky are one of those companies that fall over themselves to sign you up then crucify you when your initial sweet deal contract needs renewing. Customer loyalty rewarded? Don't make me laugh! If you stay Sky will reward you by doubling or tripling the cost of your package! I also started to wonder if I was slowly being turned into a cheesy flawless young American whilst paying for the privilege of being spoon fed advert after advert after advert in between relentless American sitcoms and drama that are almost the same...Mind you my toilet has never been so clean and is 99.9% germ free now and I've got another sofa being delivered free tomorrow or wait was it the bailiff's coming again? I'm always mixing up my spending spree deliveries with debt collection...at least my children are being educated by Disney Pixar, Good old Walt will be turning in his grave... I also think I'd actually prefer to stick pins in my eyeballs rather than contend with trying to call Sky customer services. Although a little trick is to select the 'I wish to join sky' option and wallah! you're through in about 3 seconds flat... Cheerio!

Sky are one of those companies that fall over themselves to sign you up then crucify you when your initial sweet deal contract needs renewing. Customer loyalty rewarded? Don't make me laugh! If you stay Sky will reward you by doubling or tripling the cost of your package! I also started to wonder if I was slowly being turned into a cheesy flawless young American whilst paying for the privilege of being spoon fed advert after advert after advert in between relentless American sitcoms and drama that are almost the same...Mind you my toilet has never been so clean and is 99.9% germ free now and I've got another sofa being delivered free tomorrow or wait was it the bailiff's coming again? I'm always mixing up my spending spree deliveries with debt collection...at least my children are being educated by Disney Pixar, Good old Walt will be turning in his grave... I also think I'd actually prefer to stick pins in my eyeballs rather than contend with trying to call Sky customer services. Although a little trick is to select the 'I wish to join sky' option and wallah! you're through in about 3 seconds flat... Cheerio!

Sky are one of those companies that fall over themselves to sign you up then crucify you when your initial sweet deal contract needs renewing. Customer loyalty rewarded? Don't make me laugh! If you stay Sky will reward you by doubling or tripling the cost of your package! I also started to wonder if I was slowly being turned into a cheesy flawless young American whilst paying for the privilege of being spoon fed advert after advert after advert in between relentless American sitcoms and drama that are almost the same...Mind you my toilet has never been so clean and is 99.9% germ free now and I've got another sofa being delivered free tomorrow or wait was it the bailiff's coming again? I'm always mixing up my spending spree deliveries with debt collection...at least my children are being educated by Disney Pixar, Good old Walt will be turning in his grave... I also think I'd actually prefer to stick pins in my eyeballs rather than contend with trying to call Sky customer services. Although a little trick is to select the 'I wish to join sky' option and wallah! you're through in about 3 seconds flat... Cheerio!

TBad services customers. not evern been with sky two weeks and had nothing but problems. wasted day waiting for engeer not to come and the customer service over the phone is very poor and full of empty promises. At the end of the day WASTE SERVICE EVER!

Having had sky broadband in our last house it was all good so went back them for our new house!!!had to wait over 3 months for bt open reach to sort lines our finely a date but yet a again let down by sky this time cannot give a date at least 2 more weeks after putting our next neighbours in straight away and could not give monkeys rubbish never go back!!!!!sky goodbye

I joined sky thinking its a good service . How wrong was I since I joined in Jan 2014. My broadband keeps switching on and off . Called customer service extremely scrap. Hold on for 45 minutes you get a reply. Then you spend an hour switching plugs and all that. It works not because they have sorted problem, it because it comes back naturally. They run test it is always normal. At the end they tell me its a trial and error! Apparently I have to reset it every time it goes off and change the line using online help. How can i access online help if my broadband is not working.? LOL!!!. I am so angry at them every time I ring i get same treatment. No one at the customer service interested in sorting the problem or finding the cause. i'am going to switch to my old supplier whilst i was with them , didn't have any problem with my broadband or phone or their customer service. Talk Talk i'am returning.

I have been a Sky customer since 2006 but with the price rises to subsidise football,decided to cancel.I gave 31 days notice on the 25/4/15, this took 30 minutes on the phone going through deals( they don't understand NO). Another phone call took place a couple of days later, same story.My final bill was taken on 29/4/15 followed by an email on the 30/4/15 saying my programmes had been blocked. Trying the box I found I had programmes but could not record anything.I used the on line chat which told me I wasn't blocked,its a software problem on the box(what a coincidence) but I was in luck, I could have a new box with a new contract. Asking for a refund,was told the recording bit is a free service so no chance ! I wouldn't touch Sky again with a barge pole, been out today and bought a Freesat box.Most Of the Sky channels are repeats anyway, so wont miss much!

If you pay for a repair service you expect a service. This hasnt been my experience of SKY protect provided by Domestic & General. I have a couple of these policies which will be cancelled soon. This one relates to my SKY equipment. If you work you've had it as you need to take a whole day off - we'll visit between 8.00 & 5.00. Interestingly they blame SKY but they do the same for washing machine & tumble drier repairs. The person didnt appear to understand that I pay & expect a more approx time. If I book a repair person privately i book a time they come. I am not taking a whole day off for this. They add the engineer will text the day before with a time slot. Again what is the point I still need to take the whole day if only told day before. And may I add you pay a lot of money for this service as well but they appear unconcerned when they get you to sign up. Rubbish service. We'll see if they maybe take more notice when these policies are cancelled by myself. I will use local engineers frpm now on & probably pay less as well. Very disappointed.