Ordered some turf which never turned up. Called the owner & he gave me a mouthful. Extremely rude. I will never use them again.

The new owner of this company asked e to make a review . Im surprised this company gets such a bad press , But then again only people who complain write a review, Good turf delivered on time and 3 bags of topsoil lifted over the garden wall with a hiab saved me hours of work

I ORDERED TURF TO BE DELIVERED GAVE THEM A CONTACT NUMBER AND SURPRISE SURPRISE NO CALL AND NO TURF. THIS IS A GENUINE REVIEW DO NOT TOUCH THIS COMPANY IF YOU EXPECT TO HHAVE A LAWN ANY TIME SOON.

after speaking to their call advisor and telling her of my order with the exact measurements including wastage they booked me in for a delivery staraight away... everything ok at this point,driver arrived as promised... so far so good... ton of topsoil... yep so far so good... then...... only 23 rolls of turf... when i had ordered 30 square metres... so i rang up and was told that it would fit in the garden as square yards are more than square metres ?????? not sure what they meant as 30 square metres is 35 square yards so in fact i should have had 35 rolls instead of 23..... i laid topsoil which was good quality.. only 1 big lump of stone in there.... then the grass.... and as i thought, short on finishing. My wife wanted a lovely finish so we went for premium grass... i am about 11-12 rolls short and after over half a dozen calls to the office and 2 calls to a person called mark who never answered my calls or responded to my messages i am at a loss..... my family member wants their garden doing after seeing how my garden has bben transferred, i have gave them plenty of oppertunity to deliver the rest of the order ( which they said they would deliver for free ) but promises never adhered to and after 2 weeks of waiting they a company that should never be used.... i have managed a company for years and would never treat a customer as badly as i have been treated... only if i knew now what a bad company these were... i have only just found one bad review so now there are 2 !!! please stay away and use someone who are much better than these... if the company reads this and follows through with their promise of delivering my 12 rolls i will gladly amend this report.

Steer clear of Midland turf. I used their on line calculator for a lawn area of 5 mtr x 6 mtr and it came back that i required 30 lengths of turf. I ordered 32 lengths to be on the safe side. I also ordered 7 ton of lawn grade top soil. When the driver delivered the turf he brought 30 lengths and said he would throw in another one for wastage. He then charged me and extra £13 than what was quoted on their website. When i laid the lawn i found that i was 5 rolls short and the reason for this was because the lengths of turf was 200cm x 40cm not 250cm x 40cm as stated on their website. The topsoil was full of clay and bricks which i spent half the day picking out. I have sent numerous amounts of emails regarding the short fall which i have recieved no reply and i spoke to a lady on the phone who sounded like she hadn't got a clue what day of the week it was and all she said was "i'll get a driver to drop it over to you". I'm still waiting. I thought the only way i would get my turf is to order another 5 lengths and just pay for it but they won't even deliver that. My only concern is that if i purchase turf from another company it will stick out like a sore thumb as not all turf is the same.

Placed our order online. Informed that order was successful. Rang to confirm delivery date. Spoke to man who said all was OK. Arranged for turf laying on specific day. Had cheque written out and ready. No turf arrived. No one at Midlands Turf to speak to. Left message, no reply. Whole exercise a complete waste of time. Don't touch this company (if they exist at all) with a barge pole. Good news is I didn't have to pay upfront....which, on reflection is a little strange I suppose? Off to the shops to buy some grass seed this morning. You can rely on nature.

We never got our turf and when I called to ask where it was I gave my name and area and the person who i spoke to said 'don't mean a thing to me' when I asked if he was the gentleman I spoke to on Monday who promised our turf on Tuesday, he said who did, I think I was talking to. I said I only wanted to know when my turf was coming and he put the phone down on me. I called back and asked to speak to the Manager the person I spoke to said 'I am the owner and we don't want your business so there'. Only when I searched the internet I found this Company was investigated by the BBC Rogue Traders and I can only say I am relieved we never got our turf and put money in the pocket of such a donwright rude and nasty individual.

We asked for top soil. Two bags were unloaded before we had a chance to look at the contents. Not top soil. Contained crushed rubble and shredded council waste, very dusty and black. Suspect it may contain some industrial contaminent, although this has not been confirmed yet. Observed too late the address on a piece of paper that passed for a receipt was different to the web site address. Driver in a hurry to leave. We have been ripped off. Do not use.

Just seen the review for midlands turf OMG I can honestly say I bought turf from the in February 2011 under new ownership according to the receipt the turf arrived on time and was superb ??
Maybe some things do change