Midlands Turf Reviews - www.midlands-turf.co.uk

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“Supplied Dead turf with moss and wouldn’t replace them”

Written on: 04/08/2020 by ste1987 (1 review written)

The guy turned up to the customers house where we was doing a job for and was very rude and arrogant towards me for no reason, moaning about him delivering to a one way street bla bla.. the turf he delivered was really dry and had moss growing in it, we laid it anyway a few days later the customer called to say the turf had gone brown on the edges despite a good watering as recommended by us, I’ve tried to call and contact midland turf by WhatsApp to say the customer wants the rolls replaced… Read Full Review

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★☆☆☆☆

“Shocking. Rude. Unprofessional.”

Written on: 17/04/2020 by Doctorfoster123 (1 review written)

Ordered some turf which never turned up. Called the owner & he gave me a mouthful. Extremely rude. I will never use them again… Read Full Review

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★★★★★

“Good turf friendly service”

Written on: 13/03/2015 by bcHastings14 (1 review written)

The new owner of this company asked e to make a review . Im surprised this company gets such a bad press , But then again only people who complain write a review, Good turf delivered on time and 3 bags of topsoil lifted over the garden wall with a hiab saved me hours of work… Read Full Review

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★☆☆☆☆

“DO NOT ORDER FROM THIS COMPANY”

Written on: 25/08/2012

I ORDERED TURF TO BE DELIVERED GAVE THEM A CONTACT NUMBER AND SURPRISE SURPRISE NO CALL AND NO TURF. THIS IS A GENUINE REVIEW DO NOT TOUCH THIS COMPANY IF YOU EXPECT TO HHAVE A LAWN ANY TIME SOON… Read Full Review

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★☆☆☆☆

“midlandsturf !!! stay well clear of this company !!!!”

Written on: 20/08/2012

after speaking to their call advisor and telling her of my order with the exact measurements including wastage they booked me in for a delivery staraight away... everything ok at this point,driver arrived as promised... so far so good... ton of topsoil... yep so far so good... then...... only 23 rolls of turf... when i had ordered 30 square metres... so i rang up and was told that it would fit in the garden as square yards are more than square metres ?????? not sure what they meant as 30… Read Full Review

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★☆☆☆☆

“Midland Turf Rip Off”

Written on: 26/07/2012

Steer clear of Midland turf. I used their on line calculator for a lawn area of 5 mtr x 6 mtr and it came back that i required 30 lengths of turf. I ordered 32 lengths to be on the safe side. I also ordered 7 ton of lawn grade top soil. When the driver delivered the turf he brought 30 lengths and said he would throw in another one for wastage. He then charged me and extra £13 than what was quoted on their website. When i laid the lawn i found that i was 5 rolls short and the reason for this… Read Full Review

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★☆☆☆☆

“THE GRASS ISN'T ALWAYS GREENER.”

Written on: 23/06/2012

Placed our order online. Informed that order was successful. Rang to confirm delivery date. Spoke to man who said all was OK. Arranged for turf laying on specific day. Had cheque written out and ready. No turf arrived. No one at Midlands Turf to speak to. Left message, no reply. Whole exercise a complete waste of time. Don't touch this company (if they exist at all) with a barge pole. Good news is I didn't have to pay upfront....which, on reflection is a little strange I suppose? Off to the… Read Full Review

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★☆☆☆☆

“DON'T CALL THESE PEOPLE FOR TURF !!”

Written on: 16/05/2012

We never got our turf and when I called to ask where it was I gave my name and area and the person who i spoke to said 'don't mean a thing to me' when I asked if he was the gentleman I spoke to on Monday who promised our turf on Tuesday, he said who did, I think I was talking to. I said I only wanted to know when my turf was coming and he put the phone down on me. I called back and asked to speak to the Manager the person I spoke to said 'I am the owner and we don't want your business so… Read Full Review

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Guest's Comment

Written on: 23/06/2012

THE GRASS ISN'T ALWAYS GREENER.
Ordered the turf online. Received an email to say the order was successful. Rang and spoke to a man to check it was being delivered when we requested it. He said there was no problem. Arranged for laying the turf on particular day in question. Had the cheque ready. No turf turned up. No one at Midlands Turf to speak to. Didn't pay a penny. Do they actually exist? Off to buy a couple of boxes of grass seed today. Sod it!

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★☆☆☆☆

“Rip Off Trader”

Written on: 24/03/2012

We asked for top soil. Two bags were unloaded before we had a chance to look at the contents. Not top soil. Contained crushed rubble and shredded council waste, very dusty and black. Suspect it may contain some industrial contaminent, although this has not been confirmed yet. Observed too late the address on a piece of paper that passed for a receipt was different to the web site address. Driver in a hurry to leave. We have been ripped off. Do not use… Read Full Review

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Guest's Comment

Written on: 06/04/2012

This company needs to go back on Rogue Traders and watch dog! VERY rude, discriminating, terrible attitude, customer service...what customer service, unreal, never come across anything like this before. Last week I ordered some soil and put that I can accept delivery at any time this week..... I expected a phone call to say thankyou for your order, we will be delivering your soil on ..... a particular date...HOW WRONG WAS I..... I rung the company a few days after who said they are hoping to deliver it a few days later and they would ring me..... NO PHONE CALL So I rung them again this morning (almost a week later with no phone calls from them) I asked when my soil would be arriving as I was told it may have been earlier on in the week, Robert I believe his name was stated that I am in actual fact out of the delivery area ( why they did not tell me this earlier in the week I dont know!) however they will drop it of tomo (please bare in mind this was all said rude and with an attitude) I said well actually i would like an apologie, its not my fault no one bothered to ring and say im not in the delivery area, and that no one is decent enough to ring me and keep me updated about the order. I wanted to get my point across, however, robert kept interruping and said we can go around in circules all day, i was gobbed smacked then he said, i tell you what lets forget about the order shall we, bye and hung up, HOW RUDE, WHAT A TERRIBLE ATTITUE. I was soooo wound up i rung back and said what is your name and who is the manager, Robert said I am in manager, so i said is there any other managers, he responded by saying, how many managers do you need, i said well i want to complain, he said YEH THATS COZ WE DO THINGS DIFFERENT UP NORTH DONT WE... taking the mick of my yorkshire accent, before i got chance to say I live in the midlands he hung up. So discrimination of my accent and for being up north, terrible customer service, no contact and rude I WOULD NEVER NEVER EVER USE THIS COMPANY!!!

If you visit the watchdog website / rogue trader you will see this company have already been investigated, you can email them and you never know they may get investigated again, people need to know to stay away from this company!!

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★★★★☆

“Just seen the review for midlands turf OMG I can...”

Written on: 10/03/2011

Just seen the review for midlands turf OMG I can honestly say I bought turf from the in February 2011 under new ownership according to the receipt the turf arrived on time and was superb ??
Maybe some things do change… Read Full Review

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★☆☆☆☆

“Do not buy from these people, if you saw the piece on...”

Written on: 03/10/2010 by Freeky (41 reviews written)

Do not buy from these people, if you saw the piece on Watchdog you'll know why, the turf they supply is very poor quality & full of weeds!

If you complain you'll just get a load of verbal abuse!

Note: the address on thier website is false!! It states Bromsgrove but the postcode is for Redditch!… Read Full Review

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