Thomas Exchange Reviews - www.thomasexchange.co.uk

★★★★★
4.9 / 5
98% of users recommend this
  • Speed of service

  • Customer Service

  • Value For Money

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Latest Reviews

★★★★★

“Nothing is too much trouble ”

Written on: 20/07/2017

What a brilliant service is provided by Thomas Exchange, 5 Market Place. Queues can be lengthy at peak times but the reason for this is that Thomas Exchange offer the best possible rates together with a quick and friendly service. I was originally recommended by a friend and have not hesitated in recommending them to many friends - who to my knowledge have all been incredibly happy. Bring cash to avoid paying a fee for using debit card to buy foreign exchange over the counter. Great rates… Read Full Review

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★★★★★

“Businesslike and reliable service”

Written on: 11/07/2017 by Urquhart23 (1 review written)

Thomas don't always give the very best rates but I have always found them competitive. They are efficient but not pushy like some companies in this field, and I have found them to be reliable and helpful at all times. An email did take a bit of time to be answered recently, but Thomas stood by the verbal offer and I was happy with the rate I had from them. I appreciate this low-key approach and the fact that I am able to deal with a named person at all times… Read Full Review

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★★★★★

“Great Service”

Written on: 31/03/2017 by PatKen (1 review written)

Have used Thomas Exchange in the W1 area for many years on a regular basis. Their rates are competitive and they are always willing to help - I wouldn't use anyone else for currency or currency transfers… Read Full Review

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★★★★★

“Fast and helpful service. Not the cheapest rate on the...”

Written on: 31/03/2017 by DejaSandoval (1 review written)

Fast and helpful service. Not the cheapest rate on the day but close to it… Read Full Review

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★★★★★

“fast and friendly service.”

Written on: 22/02/2017 by Corbinx469 (1 review written)

Thomas Exchange offer a really good and speedy service. Delivery of currency to the office is a real time saver. A pleasure dealing with them and would thoroughly recommend them to all… Read Full Review

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★★★★★

“£/€ transfers”

Written on: 10/02/2017 by Flood109 (1 review written)

Great service, personal service, timely service. Can't fault it. Have total confidence in their service… Read Full Review

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★★★★★

“Excellent reliable flexible service”

Written on: 07/02/2017 by nick1402 (2 reviews written)

They offer competitive exchange rates, a low transfer fee and full electronic service. Staff are helpful and responsive. Just a pity that weekend transactions need to wait till a Monday to be attended to which can delay things and result in the exchange rate changing, but this is only a very minor and quite understandable matter. I've now used them to buy foreign currency and to transfer money overseas and been satisfied on each occasion. I also like the hassle free approach and personal… Read Full Review

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★★★★★

“great,fast, efficient.”

Written on: 25/11/2016 by sufskier (1 review written)

very happy, excellent communications, personal service… Read Full Review

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★★★★★

“International Money Transfers”

Written on: 02/09/2016 by AandBPardoe (1 review written)

Once again the person I dealt with has been efficient, quick and very pleasant to deal with and we will continue to use his services for as long as we have property abroad. We would definitely recommend friends and family members to use his services which we have always found to be very professional but also extremely friendly… Read Full Review

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★☆☆☆☆

“late delivery”

Written on: 13/08/2016 by Harper419 (1 review written)

late delivery of parcel left me with no travel money. Travel exchange washed hands on situation blaming Royal Mail doing nothing to help me! WOuld not reccommend anybody using!… Read Full Review

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★★★★★

“Best service I have ever experienced ”

Written on: 09/08/2016 by Princepk329 (1 review written)

Since being recommended to Thomas Exchange I would not even contemplate going anywhere else. Best rates for international transfers and foreign currency. Customer service second to none… Read Full Review

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★★★★★

“Good and efficient service”

Written on: 01/08/2016

I have started using Thomas Exchange from 2012. I believe the service is fast and efficient, the rate is overall good. I usually sent money back 2-3 times per year. The customer service has been excellent whenever I had a query… Read Full Review

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★★★★★

“Send buy back cash with confidence.”

Written on: 29/07/2016 by saulgood (1 review written)

I was very nervous as I was sending €2500 for buy back because our holiday had fallen through due to ill health. I used Royal Mail special delivery with insurance to cover £21000 which cost just under £10. Royal Mail guaranteed delivery by 1pm next day. Bang on time the next day Thomas Exchange sent me an email saying they had received the euros, told me the exchange rate for that day (which was far, far better than the post office and other agents had offered) and that the money would be… Read Full Review

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★★★★★

“Great rates, efficient service esp for money transfers”

Written on: 12/07/2016

Been using Thomas exchange for > 5 years for money transfers for holiday villa bookings. They have always had very competitive rates and far cheaper charges than banks (£12 for transfer). Can do it all online but staff, when I've needed to clarify anything, have been very friendly, helpful and professional… Read Full Review

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★★★★★

“Excellent Service”

Written on: 13/06/2016 by CeceliaShields (1 review written)

Service was prompt and trouble free, money received in time… Read Full Review

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★★★★★

“Brilliant service, prompt with acknowledging E-mails...”

Written on: 04/06/2016 by Happybunnykins (1 review written)

Brilliant service, prompt with acknowledging E-mails and reporting of deals. Good rates too. Would certainly recommend… Read Full Review

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★★★★★

“Pure value, professionalism and frienliness”

Written on: 27/04/2016 by Macian (1 review written)

Thomas Exchange did everything I expected - having used them for over 2 years for foreign currency needs there is simply no competition. The exchange rates value, helpfulness and professionalism of staff particularly those in the Baker Street office all speak of a quality which is why it is the only company I now consider. I like what Thomas Exchange offers… Read Full Review

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★★★★★

“great friendly fast service”

Written on: 26/04/2016 by micky.mcdowell (1 review written)

Very fast quote, and fast professional friendly manner .All options explained to me and completed quickly. Have now used twice , have been using another service monthly for 3 years. But will change better rate and friendly staff, from tefx… Read Full Review

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★★★★★

“Brilliant service quick reliable always on time no...”

Written on: 13/04/2016 by Neilgerry (1 review written)

Brilliant service quick reliable always on time no fuss job done… Read Full Review

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★★★★★

“Money Exchange”

Written on: 13/02/2016 by Pritchard182 (1 review written)

Posted euros 1pm Monday. E mail from Thomas exchange 8am Tuesday. Money received baca payment on way. 5am Thursday morning money in my bank account. This is an excellent professional company absolute pleasure to do business with them and I unreservedly recommend them. Thomas Exchange thank you… Read Full Review

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