written by on 22/09/2013
I ordered a disney princess mid sleeper tent for my granddaughters birthday. I usually order from a well known on line, but everywhere this item was out of stock. Otherlands site stated that they had one. I then decided to read the reviews page,which I would normally do before ordering, and was horrified to read other peoples experiences. I then received an e-mail (the same day as order) which stated that the item was not in the delivery that they had had in the warehouse, I could either wait for it or cancel the item. In view of the reviews I cancelled. However in hindsight,I could not fault the company, I was again e-mailed the next day to be told that my money had been refunded and they offered their apologies for having to let me down with the order. I checked with my bank, and they had refunded. my husband did say that it is usually only people that are not happy that do reviews, so I say if you are thinking of ordering. go ahead give them the benefit of the doubt, I am sure you will not be disappointed.
written by Idavies123 on 12/12/2012
I thought I should leave a review as after ordering something from Otherland Toys before reading any reviews I received a different product to the one described. I preceded to then Google the website and got a little worried by the bad reviews. I also found it very hard to contact the company. Their instant web contact page wasn't working properly and I could not find an e-mail. In the end I e-mailed the address that sent me a confirmation order. I got an initial e-mail asking me about what I received. I showed them two pictures of the two different items (cookie cutters). I then received a very apologetic e-mail and they fully refunded the item as well as allowing me to keep the incorrect one. This seemed like very good customer service to me.
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