Save on Laptops Reviews - www.saveonlaptops.co.uk

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★★★☆☆

“bad experience...”

Written on: 04/02/2017 by fanis075 (1 review written)

i bought HP Pavilion 17-g131na. My first problem was that courier company left my laptop to another house 150 meters away (i live at No 83 and they left it at No 19)!!! They never knocked my door and i received an email informing me that my parcel has been delivered to No 19. The lady at that house told me that she was really amazed why the driver knocked her door asking her to leave the parcel there. My second problem was with my brand new laptop. It has windows 10 installed but for a strange… Read Full Review

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★★★☆☆

“Payment problems”

Written on: 04/12/2016 by Pritchardej270 (1 review written)

I was pleased to find a product to suit our needs at a good price - I'm yet to set it up properly, so can't comment on the HP laptop itself. Disappointed that ordering was a pain: buying via Amazon, as suggested on the site, simply didn't work, despite trying different browsers, as suggested by an adviser on the phone. Even paying the standard way didn't work properly - the payment didn't go through, and I had to go back and pay again. Each time I waited a bit to make sure that the payment… Read Full Review

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★★★☆☆

“Fast delivery v.poor after sales”

Written on: 20/09/2016 by affineti (1 review written)

Bought 3 'new' laptops, priced just below competition. Cons: - Boxes covered in labels to previous destination/customer (not good for a new laptop!!!) - One laptop had a hardware fault with the sound system. - 'Save on Laptops' customer service is 'email only' You can't speak to anyone. Waited 8 hours for a response and then called the manufacturer. - Delivery packaging inadequate - boxes dented and damaged (needed an external carton). Pros: - Delivery DPD good information on delivery… Read Full Review

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★★★☆☆

“Stock or no stock that is the question?”

Written on: 09/09/2016 by KeenanDaugherty (1 review written)

We ordered a laptop for our son that be needed for school (he is dyslexic). We wanted it for the start of term to avoid the problems of work not being printed off when he had been using the school laptops. We ordered in sufficient time to ensure delivery but received no communication until the day we were expecting delivery where they stated 'there had been an error in the warehouse and they couldn't find the product and so our order had been cancelled. We then went back into their system… Read Full Review

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★★★☆☆

“Stock or no stock that is the question?”

Written on: 09/09/2016 by KeenanDaugherty (1 review written)

We ordered a laptop for our son that be needed for school (he is dyslexic). We wanted it for the start of term to avoid the problems of work not being printed off when he had been using the school laptops. We ordered in sufficient time to ensure delivery but received no communication until the day we were expecting delivery where they stated 'there had been an error in the warehouse and they couldn't find the product and so our order had been cancelled. We then went back into their system… Read Full Review

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★★★☆☆

“Dell Vostro 15 3559”

Written on: 16/08/2016 by janislocis-paruskins (2 reviews written)

Laptop Dell Vostro 15 3559, Intel Core i5-6200U. very good specs processor runs to 2,8 ghz,laptop moves is very fast.very good,but have anothers minuses and this is customers fault,for example now ,this is mine fault to buy this laptop,his have no hdmi port,have only dvi and this is very disappointed , hes not supports picture 1080 pix,but very low quality about only 640 pix,for 21 first century laptop this is super star 1 point can get from 10. but anothers specs is high,fast everithing,thats… Read Full Review

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★★★☆☆

“Decent service, good prices, quality products”

Written on: 10/04/2016 by Bartlettjt187 (1 review written)

I bought a new MSI gaming laptop from here because, after my search, they turned out to be the cheapest shop offering the exact build I was looking for. The process went okay, but it failed to impress when it came to website quality and communication. The interface of the website auto-refreshed every time I added a new filter to my search options, making it very frustrating to get to the specifications I desired. When I managed to narrow my search down to a couple dozen products, I was quite… Read Full Review

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★★★☆☆

“Good prices, a few issues”

Written on: 17/03/2016 by jg1964 (1 review written)

The price for the laptop I ordered was pretty much the best I could find, so very pleased on that front. The order process got a bit hairy when - for no reason I could determine - my credit card was declined. I opted to pay by PayPal instead and they added 1% surcharge for the privilege. To add a bit of insult to this injury, it turns out that if you pay by Paypal you can't deliver to any address other than your home address. So I asked to have the order delivered on the Thursday when someone… Read Full Review

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★★★☆☆

“Advertised delivery in two working days, but, not...”

Written on: 13/02/2016 by Amariz270 (1 review written)

Advertised delivery in two working days, but, not despatched for three days after order… Read Full Review

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★★★☆☆

“Very Poor Customer Service”

Written on: 20/11/2015

I placed an order in October, when it arrived it would not turn on, had to contact Save on Laptops via email as they do not have a customer service department on pre sales, I had to wait for an email to be told to contact Lenovo for a code, which I then had to email SOL's. After waiting for another email which contained my returns number I had to go on to the SOL's website so I could send the faulty laptop back, which I had to take to a local collect plus shop. I Waited nearly a week for an… Read Full Review

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★★★☆☆

“Strange method of shipment ”

Written on: 01/10/2015 by StephenNorthernIreland (1 review written)

I ordered a laptop of this company. It had a tracking number which I checked the following day. When I checked the status it reported it was out for delivery on Saturday. Happy days I thought as it wasn't due till Monday. Very efficient and very good service. When I checked again later the status had changed to 'returned to depot wrong address'. As it was late afternoon on Saturday I decided to phone the delivery company on Monday. When I phoned a young lady explained that save for laptops had… Read Full Review

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★★★☆☆

“Annoying sales experience, bad delivery experience”

Written on: 25/06/2015 by BlazeYoung440 (1 review written)

Website easy to use. It was annoying that my bank decided that this was a fraudulent transaction and blocked my card. I then had to phone and get it unblocked. A 5 minute transaction lasted for 40 minutes. The laptop was then dispatched earlier than notified, which is good. No delivery information was provided until 11am when we were informed by text that the delivery would be that afternoon. This is not enough notice and of course no-one was at home. The delivery company provided the option to… Read Full Review

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★★★☆☆

“Looked second-hand....”

Written on: 05/06/2015 by theFeenee (3 reviews written)

I purchased 5 laptops last week. Three of them were 4gB upgraded to 8gB free of charge. Nice. . When they arrived all the boxes looked as though they had been treated fairly roughly. 1 was OK, 1 had the box top broken and the carry handle burst out of the packaging. The last one was dreadful- the box was broken and the laptop itself not only covered in fingerprints (both case and screen) but a screw was missing from the cover over the RAM. All three had had the mains lead re-wound and the bag… Read Full Review

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★★★☆☆

“Cube Chameleon CZ-7840”

Written on: 18/05/2015 by stafford171 (1 review written)

The laptop has a major flaw the mouse pad. There is no gap or break between the left and right buttons, sometimes you press the left button and it thinks u have pressed the right and vise versa. So it takes 5-6 attempt's to right click to open something in a new tab, and changing the spelling in the right click menu is equally as hard. makes doing simple tasks so annoying… Read Full Review

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★★★☆☆

“Did not fulfill order - very disappointed”

Written on: 04/04/2014

Hi, I searched your website for laptops under £300, and presumably through an error, an Acer Aspire laptop originally costing £349.99 but now costing £0.00 showed up. Naturally i assumed this was a mistake, but i decided to see how far along the purchase i would get before it was cancelled. To my surprise, i was able to pay for my order (the postage charge), and i also got an email saying my order had been dispatched. Naturally i thought "wow, they've actually honoured the order - very… Read Full Review

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★★★☆☆

“Telephone service”

Written on: 06/03/2014 by 275Allen (1 review written)

Laptop I ordered arrived the following day on standard delivery. Product was essentially ordered on price and was fine. However, when I telephoned prior to ordering, the female on the end of the line was unhelpful and inefficient. I had seen the laptop on the web site and when I wanted a little advice I was told it was not available. I insisted she double check, and sure enough that's the laptop I ordered. Some more interested and knowledgable staff answering the phone might produce more sales!… Read Full Review

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★★★☆☆

“everything was OK”

Written on: 02/11/2013

Good price, arrived in 2 days even though expected 3-5 day delivery, works well, only issue is that it was a gift from grandparents who live abroad and won't accept their cards......worked it out in the end, son very happy… Read Full Review

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★★★☆☆

“Speedy delivery. Laptop not so great.”

Written on: 11/10/2013

Bought an Asus K55A from there. Good price and speedy delivery next day. Good choice with the courier they use as you can track the exact whereabouts of the driver! When it comes to the laptop, it's OK. The ony thing I've noticed is that the keys aren't 'level'. There's a plastic casing that's raised on some areas of the laptop. I think this may have been pushed out when the company upgraded the RAM (came with standard 4GB but they upgraded it to 8GB)… Read Full Review

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★★★☆☆

“Could do better”

Written on: 16/09/2013 by SElwell (1 review written)

Ordered laptop and paid the extra for next day delivery as I needed the laptop for a customer quickly. Expecting a quick and hassle free experience my purchase was held for a "Random Security Check". This delayed the purchase and therefore couldn't be shipped for 'next day delivery'. Surely next day should mean next day! Then I had to travel 30 miles and over an hour round trip to go and pick the item up from Minworth. At least they did refund the delivery charge… Read Full Review

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★★★☆☆

“Good service, but product had problems”

Written on: 15/08/2013 by Malaoshi (1 review written)

I recently bought an Acer laptop from Save On Laptops. The price was competitive, and I managed to get a free gift through entering a promotional code. I selected the slowest delivery option (3-5 business days) as it was free, and was pleasantly surprised when my order arrived in just over 24 hours. However, upon setting up the laptop I discovered it had some kind of fault, and after consulting Save On Laptops' website I had the impression that they did not want to address technical issues, as… Read Full Review

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