Skates - www.skates.co.uk

Very misleading advertising, shoddy poor packaging, free stickers unusable. Got the impression they just want your money. Do not order from here!

I have made a recent purchase from skates of a skateboard and a skate board/scooter helmet. It clearly states on their website and showed a picture of a Free sticker pack promotion you got with the items. When it arrived we were disappointed to see some stickers but not the ones advertised. They added in 3 I love skates sticker instead of a sheet of brand and pictures stickers. I got in touch and the my came back and said “as far as they can tell” I needed to order scooter products to get them. Great when a company doesn’t even know how a customer promotion works. So I went back with images from their own site and explained a) the site isn’t that clear and makes it look like it’s for all purchases not just scooter related and b) I had made a scooter product related purchase. A week later and still no response. I believe this company is quick to grab the money but when it comes to morals and integrity they fall short. This may be a dispute over stickers but from a customer service point of view picture the way this company dealt with my request/problem and imagine how would they managed yours or your warranty claims etc. Very poor show skates. First and last time buying anything from you guys.

i've bought a scooter for my son, was too big for him and i’ve decided to return it ( not in the same box that it was delivered,which was just a normal unbranded box). the cost was 38£,after nearly a month i’ve received a partial return of 20£ because i didn’t sent it in the same box. so they decided to charge me 18£ for the box?? this is unacceptable and unprofessional! i won’t buy from them again!

2nd time using 1st time order was lost and had too wait 4 days for a refund this time website showed in stock ordered and paid for 36 hours later told sorry out of stock and would have to reorder a different item or apply for a refund then told refund could take 4 days a total joke no apologies just excuses

Hi Skates.

just wanted to give your family run company a big thank you for such a good serivce...

I ordered my skates on Monday afternoon and they arrived Tuesday morning with some free stickers and wax.

Thank you for your quick and efficient service. Im 25 now and after a 6 year break from skating im looking forward to getting back into it.

Will defiantly recommend your company/website to any of my friends who are looking to taking back up the sport

Many thanks,

Took my daughter here last weekend to purchase some roller skates , knee pads and helmet etc

We were helped by a lovely man who was so patient and helpful with my daughter and went above and beyond our expectations .

Lots of stock and choices and he was more than happy to bring lots out to show us .

Fantastic customer service and prices very competitive !

One very happy birthday girl !

Thank you to the person I dealt with , you are a credit to this company

I am so happy with these... Why did i not buy them sooner??? Fab quality... Fab colour.. So comfortable even on the first outting!!! Thanks again guys :-D

Fantastic service (quite refreshing today) We chose to buy the Rookie Retro Skates for our Grandaughters Birthday & ordered her size 2 boots which arrived quickly with updates given on delivery.

Order arrived & present given for Birthday to find that they came up slightly tight fitting so spoke to Skates.co.uk who confirmed they would take them back & resend in size 3 with no charge for delivery back to them.

Simple process & quick return of replacement skates

Excellent service all round would recommend using this company to anyone

I did order a MGP VX4 scooter 5 days ago, and it arrived today.

And I'm in Iceland of all places :-)

I ordered an item but has never been delivered. Customer service ( if you call them customer service ) dont do a lot. They just argue with you and instead of trucking the item, they expect you to call the delivery company and deal with it.

I would give 0 out of 10. If you value your money go and find another seller..!!!!!