Ordered a product from Bathroom trade and paid for 48 hour delivery. 1 week later no product, I received an email to say the product was out of stock and wouldn't arrive for another 2 weeks. I advised I wished to cancel however 3 weeks later no money has been returned. The phone line on their website doesn't work - automated response saying phone line will be available by early next month (4 weeks away). No response to a further 6 emails to the address provided. I doubt I'll ever get my money back so my advise is stay well clear and rather than get attracted to this company for good prices just use a recognised company or you'll end up getting screwed.

Dont buy from this company they will take your money but you wont get the goods

Do not buy from this company. Under at least 3 different guises they have gone bust. Bathroom Trade is a company set up by The London Water Closet Company, Having not had any contact from the company since placing my order I did some research and found that the company is under investigation and uner the liquidators. See below: Today I contacted the Appointment of Liquidators Company Number: 03043529 Name of Company: THE LONDON WATER CLOSET COMPANY LIMITED Nature of Business: Bathroom product sales Type of Liquidation: Creditors Registered office: 5-6 The Courtyard, East Park, Crawley, West Sussex RH10 6AG Principal trading address: Unit 5, New England Estate, Pindar Road, Hoddesdon, Herts, EN11 0BZ Office Holder Numbers: 008325 and 10832. For further details contact: The Joint Liquidators, Email: [email protected], Tel: 01293 447799. Date of Appointment: 04 September 2014 By whom Appointed: Members and Creditors

I ordered a kitchen butler sink from this site and was told it would take 1-2 weeks max for it to arrive. I had no contact from the company and after 2 weeks I called asking what was going on. They assured me all had been sorted and it would be delivered the following week and I would get a phone call to confirm. No phone call. I phoned the following week asking for more information on delivery of this product. I was told it would be looked into and that I would get a call back - AGAIN NO call back. On my 3rd attempt I was told there was a 'admin' error and that my sink would now be in the following week - we are talking now 1 month later. This has held up all aspects of my kitchen project and if I had known earlier I would have gone elsewhere but they kept me in the dark so long I now have no choice and no time. It still hasn't arrived so I'm not sure whether I will still need to cancel. Customer service is APPALLING and really no apology forthcoming for all there ineptitudes.

I ordered various bathroom parts which arrived damaged I have tried to address this with them to no avail. Their website states 100% satisfaction or your money back but you can't get your money back as they ignore you. Do not use this company.

Avoid this company, they send you incorrect items and try to pass them off as something different. I ordered a 450mm sink only to receive a 500mm yet they won't accept it is wrong. The rest of the bathroom parts were of an extremely poor quality. I had to go out and buy wastes and traps as they were terrible quality. They also sent me a damaged shower screen and when I have tried to complain they have ignored me altogether. Avoid this company!!!