CJ Hole, Bristol & Cheltenham Estate Agent - www.cjhole.co.uk

Click here if this is your business
★★☆☆☆
2.3
33.0% of users recommend this
Click here if this is your business
  • Value For Money

Refine your search

  • Average Rating Over Time
  • Within the last month ***** (From 0 reviews)
  • Within the last 6 months *** (From 0 reviews)
  • Within the last 12 months * (From 0 reviews)

Latest Reviews

“Possibly the worst agency in Bristol”

★☆☆☆☆

written by Lorenzo80 on 27/10/2013

Unprofessional is indeed the right word to describe the service I received from this agency. I advice to choose a different one from the range of good ones in Bristol and surroundings. And they are not just unprofessional, but arrogant, which makes things even worse. I was annoyed all the times I had to deal with them. Fees are also high in comparison with others. Stay clear!

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Incompetant & Insulting”

★☆☆☆☆

written by johnross0482 on 17/05/2012

My partner and I booked a viewing through CJ Hole for a property approximately 13 miles from my current home address. When we called to confirm the booking a couple of days prior, we were told that it had the go ahead, but unfortunately, thery had us booked in for a completely different address and time. We reconfirmed the address and time we wanted. Approximately 15 minutes before our viewing, we had a call from a gentlemen asking where we were as we were late! We advised we were on the away, but that we were not indeed late, but ahead of time. Upon arrival at the address, there was no one to great us. We rang the same gentlemen to ask his whereabouts, he advised he was in the property and would be right out. After 5 minutes we rang back only to be told that he was at the address they had incorectly booked the first time around. What sort of Property Sales/Letting Agency cannot even book a viewing correctly, especially in this time of uncertainty. It feels as though they aren't really interested in selling houses at the moment. I requested that the gentleman at the wrong address ask his manager to call us back as we wished to find out why there had been such mess up, and to ask that he reimburse us for the petrol that we had lost on our pointless journey. No phone call came, so I rang the branch (southville) to be told the manger was in branch, but on another call and he would call me back. No sooner had this call ended, The gentleman on the road called to advise me his manager was out of brancg, and was unable to call me back as requested, as he had been advised by a branch secretary! This did not seem to reflect on what I had been advised only a moment previously, and I can only put down to a bare faced lie. Is thi9s the way all prospective customers are treated? Low and behold, moments later the brach manager, Michael Johnson, did call me back. I can only descibe this conversation and his tone and manner as insulting at best! He was disrespectful, condesending, rude, patronising and petulent to say the least. When I requested he log an official complaint on my behalf due to the total lack of customer service and satisfaction, he advised me this can only be done in writing. I am a Compliance Officer for an Insurance Broker, and I know this to be infactual and incorrect. I asked if they were regulated byt the FSA, he advised me they were regulated by the Financial Ombudsman Service. This again is incorrect. Mr Johnsons reply was to tell me to do my homework, and hung up! THis sort of behaviour from a reputable company such as CJ Hole, and its branch manager is outrageous, and I will have no future dealings with them whatsoever. I would like this review to act as my official complaint and fully expect a responce to my complaint within 8 weeks of todays date, 17th May 2012. If a manager or director is reading this, please feel free to locate my contact number. Yours, regreatably, Mr J Ross.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 1 0

“Professional, friendly, proactive. The selling process...”

★★★★★

written by Nwhitton on 12/09/2010

Professional, friendly, proactive. The selling process is never smooth but it was easy to keep in touch with them, they marketed our property extremely effectively and they progressed the sale efficiently and carefully. They used an 'open day' format which means we only had to tidy up once. After the open day we had 17 viewings and 5 offers. Look no further!

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 1

Do you have a question about this product or company? Simply type it in the box below and one of our community will give you an answer

Our helpful community of likeminded people will be happy to answer any questions that you have.

Thanks for asking a question.

Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.

We will email you when the question is on the site

overview