Gardening direct- Reviews - www.gardeningdirect.co.uk

Click here if this is your business
★☆☆☆☆
1.3 / 5
11% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Gardening direct- www.gardeningdirect.co.uk - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Worst quality ever!”

Written on: 30/03/2021 by GeorgeKearse (4 reviews written)

Last year I ordered "late" but all delivered 13 May 2020 and apart from a couple of issues - well pleased. This year I ordered "early" 30/01/2021 and 16/02/2021. What a BIG mistake that was" Marigold African Sun Mix 12 Mega Plants Marigold Tip Top F1 12 Mega Plants Marigold Fireball 12 Mega Plants Verbena (Trailing) 12 Large Plants Delivered 25 March, 27 March and 29 March way too early given frost is forecast next week! £60 of battered 'n bruised plants. 4-boxes of broken stems, compost… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★☆

“Give them a chance!”

Written on: 04/07/2020 by cpp61 (1 review written)

I have some sympathy with the negative reviews but this has been a terribly difficult year with us all clambering to get plants and I think we should cut them some slack. Initially, I ordered geraniums, impatiens, and hanging baskets at a very good price. As time went on it became apparent that the orders were very late. I, therefore, cancelled the hanging baskets as by this time I could make my own. I also cancelled the impatiens. I received a letter of apology and a refund to my account… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Georgekearse's Response to cpp61's Review

Written on: 30/03/2021

I gave them a chance last year 2020 and turned out okay.
This year 2021 a very different result.
Marigold African Sun Mix 12 Mega Plants
Marigold Tip Top F1 12 Mega Plants
Marigold Fireball 12 Mega Plants
Verbena (Trailing) 12 Large Plants
£60 of battered 'n bruised plants. 4-boxes of broken stems, compost scattered, plants all over the place!
And no online complaints online returns set-up this year - just 'Contact Us' online forms and no email address!
Only wish I could post photos!!!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“After waiging nearly 6 weeks and 5 emails with no...”

Written on: 05/06/2020 by Sharpyy189 (1 review written)

After waiging nearly 6 weeks and 5 emails with no reply i found there phone number in Jersey. 30 minute wait told them that as into June and no reply i bought so e from local garden centre. I canceled order verbal and previous email. Was told they had done this . There web site showed my order not even started. Later that day was invoiced and sent next day, where usually takes a week. There words not mine . I phoned again to cancel but found out the calls to Jersey cost me £10 no answer… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Abysmal quality and poor customer service”

Written on: 21/05/2020 by 42Bateman (1 review written)

I see by other reviews I am not alone in complaining about this supplier. I have had three deliveries of plants so far from Gardening Direct. All arrived in a poor state with broken stems , badly packaged, useless to put in the garden. One of these was ordered as a mega plant which in my opinion came nowhere near to fit that description. I tried to cancel remainder of order for refund as their website offers but was fobbed of with a reply stating the remainder of the order had been… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★☆☆☆☆

“ZERO Delivery and Charged me Twice.”

Written on: 29/12/2011 by Catnips (1 review written)

I ordered 3 Christmas Plants to be delivered to two relatives, and one friend. That was on the 18th December. It is now 29th December, and not one plant has been delivered. Not only that, but they've charged me twice for my complete order. If they couldn't deliver on time, they should have warned me and not taken my order. They have my payment (twice!), and I've nothing in return. It's no good them delivering them now, as Christmas has come and gone, and the gift plants have little meaning… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Terrible. Ordered a hedge trimmer. The online billing...”

Written on: 08/09/2010

Terrible. Ordered a hedge trimmer. The online billing process changed the amount I was being charged. Received an email saying item had been despatched. It never arrived. Emailed them - no response. Phoned them - said they'd send another one. It never arrived. Phoned them again. Said they'd look into it straight away and phone me back. They didn't. Phoned them again and this time told that they no longer stock this item and a computer error had caused it to send out an email telling me the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
overview