I ordered spare parts for a Stovax Stockton 5. I received them within two days in great packaging. Very satisfied and the parts were exactly what I needed!

I purchased a pair of Contura Stove gloves from them on the 2nd Dec 21. I received an email from DPD to say they were being delivered on the 06 Dec 21 am. Once they were delivered I had an update to say they are at your neighbours.... This is where the fun begins! I do not live in a house with a whte number 4 sign and white PVC door and the house being red brick. I rang Woodburner Warehouse and spoke to someone, explaining what seems to have happened at this point. She informed me she look straight into it and get back to me asap. Well you might guess nearly 2.5 hours later still no call. I phoned them and the gentlemanw who answered passed me to the first person. Nothing had been done about it. SHe would have to investigate bla bla. I endeavoured to explan my home area (being a LARGE FARMHOUSE), not in the middle of an estate as the picture clearly outlined. I requested a refund as the gloves were not deilvered anywhere near this property. She had to check with the warehouse, send me through the DPD tracking info bla bla. I kept insisting on a refund. Getting nowhere, never committed to one. I hung up the phone and went about proving my innocence with great vigour. I checked the DPD tracking again and luckily whatever why I looked at it the address of the person who received it was enbedded in the calendar of the DPD notification. This person lived in Newcastle! 523 miles from my address. I sent this through to the person i was dealing with who then very quickly agreed to a refund and tried to apologie-for what it wasn't worth. The other infuration about this company is, the refund was not actioned until the 13 Dec 21. 7 DAYS LATER!! The gloves luckily were ~£24.95 but if it had been a stove for £885 and i couldn't prove my innocence they'd be extremely hard to deal with and without being immediately in the wrong - I am relieved I hadn't spent too much with them. Lucky Escape.

I bought some stove wipes from this company. The product was terrible the wipes left a horrible sticky residue on my stove. When I complained I was told they would not refund the item as I had opened the packet. What a way to run a business

Very helpful member of staff helped us out when we were looking for a glass hearth. Phoned back just as promised with some great advice on a product that would suit our needs. We had been unable to find anything suitable elsewhere. Product arrived, before the promised delivery date. Great service. Thanks very much,,will definately use this company again.

Goods ordered and money taken. 2 days later was phoned and told the item was out of stock and not expected back in for a while and an alternative was offered and accepted. 10 days later no goods, and no contact. When I call no-one answers, it rings until it gets disconnected, which makes me very nervous. All online transactions are based on trust, you part with your money with the expectation that the seller will fulfil their end of the deal. If there are delays for any reason then the seller must keep you informed. Common courtesy costs nothing, failure to meet this requirement breeds mistrust, and quite rightly puts people off dealing with you. If that company then can't even be contacted by phone it just reaffirms that you made a poor buying choice. In short, there is never any excuse to keep customers in the dark, it's rude and unprofessional, and if a company can't meet this most basic test then I would suggest that they are best avoided at all costs. You have been warned!!

From start to finish. Great customer service. Good quality multi burner product.fitted my every need. Good price. Delivery to the door well packed and first class service. Would recommend 100%. A1+++ Thank you woodburner warehouse. Product great love it. Service great. Delivery swift . Extremely satisfied. No complaints at all . A Very satisfied customer.

Absolutely fantastic company to deal with received my charnwood island 1 within a week of ordering it and looks fantastic,love it!Great customer service and very friendly staff!Would definitely recommend woodburner warehouse to anyone looking to purchase these products. The lady that dealt with me was very thorough and helpful,nothing was to much trouble and we had a very quick turn around when other companys were saying 5 week wait!

Bought a Aga stove and full flue system, best price I could find and the service was great. I was also able to return some flue pipes and a full credit was given. Very helpful!

... and I live on the West coast of Scotland. Price was equal lowest on internet and free delivery - Woodburner Warehouse are probably as good as you will get! Stove was well packed, delivery men lifted it up stairs into house and it is now fitted and working well Beware: I Tried a competitor of these first - (Woodburners4less, Cherwell GM ltd) - dont touch them. They gave me and my wife alot of hassle after we waited 32 days for delivery, despite numerouse phone calls. This company is the worst I've ever used. If you must use them take a good look at the terms and conditions for the probable litigation to follow

I wanted a smart stove but didnt want to pay the world. After a lot a searching i plumped for the Morso 1448, just big enough to heat the room which it is going to be placed in. As everyone else does at this stage i jumped on the internet and tried to find the best price i could. Woodburnerwarehouse, i have to say, did not stike me as somewhere that i would normally buy from. Google shopping results doesnt even display the stove you are buying, it is just a big billboard with a price. Dont let that put you off, they are a very professional outfit who do a wonderful job and have the advice and knowledge on tap that is required to sell such an expensive and fragile item. Anyhow, i phoned first to make sure they are not one of these fake websites and all seemed well. I ordered the stove and in a short amount of time (it was less than a week) my beautiful stove arrived, (well it was dumped at the side of the road but this comes to be expected from such a heavy item, but i thought it would be quite nice to have it brought in, i suppose thats why delivery is so cheap, IE Free, this was no big deal, grabbed ny neighbour and we lugged it in on a trolly) Now it came to fit it and being a cheap skate that i am i wanted it as cheaply as possible, ofcorse this ment fitting it myself. I have never done this before, (unless you are a stove fitted i doubt many people have) so i wanted a bit of advice so i took a few pictures of where my stove was to be fitted and sent them off to woodbunerwarehouse; not hopeful of a reply, but to my surprise i got a reply the next day off Dean Fleet (Stove guru), who was highly knowledgable and gave me some great advice. So with superlux board and firecement in hand i set to installing my stove, to the relevant regulations i might add. The results are wonderful, i have a stove starts when its ment to, shuts down when i tell it to and heats the room beautifully, and the rest of the flat i might add. Would i recommend woodburnerwarehouse if you were just buying a stove and wanted it super quick? ofcorse i would. but if you want advice off people who know what they are doing afterward too this is the place to go. The only thing that let me down was the free gifts; i know i cant complain as it was free but all the relevant docs for my stove say use a 6" pipe, so what use is a 5"? perhaps a log basket would have been better, or instead of sending free gifts, just make your price even cheaper, people dont buy stoves because of free gifts, they buy them as they are the cheapest place they can buy them! Hope this helps

After being let down and messed around by another online retailer (Saying no names)we searched around for a stove and we were recommended to woodburner warehouse by the fitter who we had round to survey. Im so glad he did as it was one of the easiest transactions ive had in years. They were polite and efficient and the stove was really well packaged and the delivery company was helpful too. Would also like to thank Dean for all his help throughout.

I had been shopping around for a few months for a Morso Squirrel. Woodburner Warehouse had it at a competitive price. What swayed it for me was when I made my initial call to them, all my questions were answered in a professional manner (not putting you on hold or "i'll get someone to call you back!") What was also good was that I received a £100 accessories voucher. I was initially sceptical about this but there was quite a good variety to choose from. Unfortunately one item I wanted was out of stock but they gave me an extra item! I got the following with the voucher:- Stove Thermometer Long Matches Carbon Monoxide Detector Wood Moisture Detector Heat Resistant Gloves Glass Cleaner Plus Delivery Ordered on the 13th May and received it on the 18th May. The third party delivery guys were great also. Advice: I would shop around locally to view the stove you want then try Woodburner Warehouse.

Buying online can be a risky business and like recommendations, reviews provide users with a guide to their experience with online suppliers.

Buying a woodburner is not a simple affair and sometimes advice is paramount in making your decision. The correct flue pipe size and room size are important factors in this decision which is why purchasing online is difficult.

When purchasing from the woodburner warehouse, they contacted us to confirm the details and check the flue size and room size to confirm we had made the correct purchase. With their advice we downgraded to the lower output model and in hindsight we are glad we did.

That's why woodburner warehouse gets 5 stars and my recommendation.