Woodburner Warehouse Reviews - www.woodburnerwarehouse.co.uk

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★★★★★
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Latest Reviews

★☆☆☆☆

“No Goods Received”

Written on: 23/01/2020 by 5tph67 (1 review written)

Goods ordered and money taken. 2 days later was phoned and told the item was out of stock and not expected back in for a while and an alternative was offered and accepted. 10 days later no goods, and no contact. When I call no-one answers, it rings until it gets disconnected, which makes me very nervous. All online transactions are based on trust, you part with your money with the expectation that the seller will fulfil their end of the deal. If there are delays for any reason then the seller… Read Full Review

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★★★★★

“first class customer care.”

Written on: 07/02/2016 by Stevenson300 (1 review written)

From start to finish. Great customer service. Good quality multi burner product.fitted my every need. Good price. Delivery to the door well packed and first class service. Would recommend 100%. A1+++ Thank you woodburner warehouse. Product great love it. Service great. Delivery swift . Extremely satisfied. No complaints at all . A Very satisfied customer… Read Full Review

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★★★★★

“100% customer satisfaction”

Written on: 18/09/2014 by jen28 (1 review written)

Absolutely fantastic company to deal with received my charnwood island 1 within a week of ordering it and looks fantastic,love it!Great customer service and very friendly staff!Would definitely recommend woodburner warehouse to anyone looking to purchase these products. The lady that dealt with me was very thorough and helpful,nothing was to much trouble and we had a very quick turn around when other companys were saying 5 week wait!… Read Full Review

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★★★★★

“Great Price ! Great Service!”

Written on: 01/08/2014 by Cullen94 (1 review written)

Bought a Aga stove and full flue system, best price I could find and the service was great. I was also able to return some flue pipes and a full credit was given. Very helpful!… Read Full Review

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★★★★★

“Excellent efficient service!”

Written on: 21/11/2013 by Mariadevon (1 review written)

I would recommend this company to anyone searching for a woodburner online. They were knowledgeable, friendly and efficient. I ordered a double sided woodburning stove with a variety of accessories and they all arrived within a week on the date I was expecting them. The flexible flue arrived damaged but, with one phone call, it was sorted out and a replacement was sent within two days . Excellent service!… Read Full Review

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★★★★★

“1st class - delivery was in 3 days after placing order...”

Written on: 02/05/2013

and I live on the West coast of Scotland. Price was equal lowest on internet and free delivery - Woodburner Warehouse are probably as good as you will get! Stove was well packed, delivery men lifted it up stairs into house and it is now fitted and working well Beware: I Tried a competitor of these first - (Woodburners4less, Cherwell GM ltd) - dont touch them. They gave me and my wife alot of hassle after we waited 32 days for delivery, despite numerouse phone calls. This company is the… Read Full Review

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★★★★★

“Excellent Service”

Written on: 10/04/2013 by Mbrooks209 (1 review written)

Ordered online on a Saturday, received a phone call from the courier on Tuesday, delivered 5pm on Wednesday… Read Full Review

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★★★★★

“Charnwood Country 4 Multi Fuel with DEFRA Kit”

Written on: 20/03/2013 by AndrewHP (3 reviews written)

Ordered on a Saturday over the phone, received a call Tuesday from the carrier to deliver arrange delivery the next day. The stove was delivered and put in the garage by the delivery driver. It was very well packaged on a pallet and arrived in perfect condition. Very happy with the service and communication and it was the cheapest I could find in the entire UK, so to have good service and a good price makes them the ideal supplier. A full receipt was sent in the post as well, so no problems… Read Full Review

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★★★★★

“Good Service, great product, nice price.”

Written on: 29/11/2012 by dewsy (1 review written)

Recently purchased a Franco Belge Montfort Elegance MK2 from Woodburner Warehouse and I’m glad to say I made a good choice of supplier. They dealt with all my enquiries promptly and offered the best price at the time. The product arrived on time and was very well packed, the box of free gifts proved to be a nice surprise and very useful. The wood burner is now fitted and looks and works great. No hesitation in using or recommending this company… Read Full Review

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★★★★★

“Great service”

Written on: 14/10/2012 by AJBlower (2 reviews written)

Ordered an Olymberyl Baby Gabriel stove for delivery after specific date with no bother at all. When I contacted Woodburner Warehouse for an update they had no problem remembering my order and contacted the courier company to let me know what time to expect the delivery - excellent. The Baby Gabriel has been installed by HETAS fitter and is exceeding expectations - easy to light, draws well and is very controllable and responsive to the top and bottom dampers - we're thrilled with it. It… Read Full Review

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★★★★★

“Great Advice and sales”

Written on: 12/10/2012

I wanted a smart stove but didnt want to pay the world. After a lot a searching i plumped for the Morso 1448, just big enough to heat the room which it is going to be placed in. As everyone else does at this stage i jumped on the internet and tried to find the best price i could. Woodburnerwarehouse, i have to say, did not stike me as somewhere that i would normally buy from. Google shopping results doesnt even display the stove you are buying, it is just a big billboard with a price. Dont… Read Full Review

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★★★★★

“Restored my faith in online retailers”

Written on: 31/07/2012

After being let down and messed around by another online retailer (Saying no names)we searched around for a stove and we were recommended to woodburner warehouse by the fitter who we had round to survey. Im so glad he did as it was one of the easiest transactions ive had in years. They were polite and efficient and the stove was really well packaged and the delivery company was helpful too. Would also like to thank Dean for all his help throughout… Read Full Review

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★★★★★

“Purchase of a Firebelly multifuel stove from...”

Written on: 23/02/2012 by AndrewGuy (1 review written)

I have bought four Multifuel stoves from four different maunfacturers from Woodburner Warehouse. The last was a Firebelly stove - a top of the range product costing more than £1500. After a month of use the glass became hazy with what appeared to be numerous tiny bubbles inside the glass. No amount of cleaning with approved products changed this. I contacted Firebelly to report the fault. They were not interested and told me to speak to the retailer, who then spoke to Firebelly on my behalf… Read Full Review

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★★★★★

“ Competitive prices and GREAT customer service.”

Written on: 25/05/2011

I had been shopping around for a few months for a Morso Squirrel. Woodburner Warehouse had it at a competitive price. What swayed it for me was when I made my initial call to them, all my questions were answered in a professional manner (not putting you on hold or "i'll get someone to call you back!") What was also good was that I received a £100 accessories voucher. I was initially sceptical about this but there was quite a good variety to choose from. Unfortunately one item I wanted was out… Read Full Review

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★★★★★

“Buying online can be a risky business and like...”

Written on: 20/02/2011

Buying online can be a risky business and like recommendations, reviews provide users with a guide to their experience with online suppliers.

Buying a woodburner is not a simple affair and sometimes advice is paramount in making your decision. The correct flue pipe size and room size are important factors in this decision which is why purchasing online is difficult.

When purchasing from the woodburner warehouse, they contacted us to confirm the details and check the flue size and room size… Read Full Review

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★★★★★

“Had seen the woodburner i wanted to purchase on...”

Written on: 25/01/2011

Had seen the woodburner i wanted to purchase on another website at a slightly lower price but some reviews were not good. I emailed woodburner warehouse who came in lower than the quote i had sent them. Spoke to a customer service advisor who was very helpful. I received the woodburner within 3 days of the order being placed having had a phone call from the delivery company regarding suitable day for delivery… Read Full Review

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★★★★★

“Bought a Morso Owl stove from these guys on a Monday...”

Written on: 19/11/2010

Bought a Morso Owl stove from these guys on a Monday evening and it was on my door in Scotland the following Monday. Saved about 30% on the price from anywhere locally. I forgot to ask for a couple of clips and they overnighted them to me at no extra charge.
Absolutely excellent service and would have no hesitation recommending them… Read Full Review

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★★★★★

“Ordered online and had an automated email. ”

Written on: 15/11/2010

Ordered online and had an automated email.

Requested a vat invoice and this was returned within 2 hours.

Delivered within 3 working days.

all good here… Read Full Review

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★★★★★

“Ordered a Charnwood stove from these guys online. Had...”

Written on: 07/11/2010

Ordered a Charnwood stove from these guys online. Had a few technical queries so called them on their advertised number and spoke to a guy there who was more than happy to help.

Stove was despatched and delivered within 2 days so was really impressed.

Well worth a visit… Read Full Review

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★★★★★

“Purchased a Morso stove and had a flue system...”

Written on: 05/09/2010

Purchased a Morso stove and had a flue system designed. The stove was delivered within 3 days of ordering and the flue system was delivered in 2 days.

We were very pleased with the level of service we received and the overal cost of the unit and system was much lower than a local shop. we also vistied Woodburner Warehouses showroom as we holiday in Wales twice a year and were very friendly and helpful.

We will (already have)reccomended them to a few of our friends… Read Full Review

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Woodburner Warehouse's Comment

Written on: 29/10/2010

Thank you for your order and kind review.

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