The Health Bay - www.thehealthbay.com

Item ordered never arrived despite the money being taken from my account. Health bay fail to answer their phones or return emails. I had to file a claim through PayPal to get my money back. Wont be using this company again and would recommend you don't buy from them either.

Be very careful, they will send you just half of staff, for the other half they'll take your money and stop responding!!!

Placed an order with healthbay, dispatch labels were mixed up, I received somebody else's order. I phoned and they said my order would arrive the next day. The following day, my order did not arrive, I phoned again the day after that, left 2 messages, no response, no answer, no order !!!! Will never order with them again.

I have used the health bay for 2 years. They used to dispatch items on time and delivery the next day. Not anymore. They have a countdown on their website indicating when the cut of is for next day dispatch, you may as well completely ignore it. Even if you order hours(sometimes days) before the cut your order is not always dispatched in time. This happens to me now every 1 out of 2 orders, and I order every week.

Secondly, they have started using Yodel to deliver orders instead of DPD. Yodel are terrible, DPD were great. I think they need to improve their service, spend less time on OTT packaging and more time on dispatch and delivery.

Their useless courier service, Yodel, have had my parcel for 16 days. There was a mix up with the address which wasn't The Health Bay's fault but i have spoken to Yodel several times, as have The Health Bay (apparently) and i have been promised that they now have the correct address and that my delivery would be that day/next day. Yet they still haven't delivered 2 weeks on! The Health Bay have been less than helpful in dealing with it so i opened a dispute with PayPal a few days ago to request a refund but have yet to receive a response. I also had to pay a surcharge of £4.99 as the delivery postcode was wrong. And even after the delay they refused to refund this.

Have been HealthBay customer for over a year and everything has been more or less all right. If it goes fine it goes fine, but if it goes wrong - customer support is not helpful.

Parcel was delivered to the wrong address by seller’s mistake. After few days of debates seller confirmed the mistake and promised to redeliver the parcel if courier can’t find lost parcel. Since that day no parcel, no communication.

Had to open a dispute on PayPal to get the money back.

I decided to make a purchase from TheHealthBay as I needed specific foods that didn't contain certain Ingredients, after building up a shopping basket on their website over the course of a couple of day's, the goods which I ordered stated that they did not contain the ingredients my 7 month old baby is surverrly allergic too.

Sadly, after waiting longer than expected for my order to arrive, I immediately noticed that this was not the case, 35% of my order contained the Ingredients I was avoiding and they were not listed on their website, I fed my 7 month old baby one nibble of a gluten free oatcake and noticed a immediate reaction all over his body, it wasn't till later that I spotted in small print it contained Ingredients once again that my baby could not have.

My 7 month old son's body was covered in huge blisters with irritant red soreness extending into his eyes affecting his vision, he cried for 8 hours solid with out a pause for air, I thought that he was going to die, after rushing him into the hospital we had to go through a number of steps and get passed from one specialist to the other, we arrived home at 3am the next morning it was only at that time his itching started to calm down, he did not sleep till the following night and we had to take him to the doctors the day after to have another review on his reaction. along with wear this awful uncomfortable clothing which stopped the blisters getting any worse.

I telephoned TheHealthBay and explained my situiation to their manager (James) he wasn't concerned in the slightest and claimed that it was all my fault, I was in tears on the telephone, I even sent him photos on my sons skin, he told me to return the goods and stated that it would only cost £2.00 at the maximum for a return,then I would be refunded, (the cheapest return price was £12.00 not £2.00)

I returned the goods to the address clearly illustrated and displayed on their website, with proof of postage proof of delivery along with proof of signature hoping that I would be reimbursed with my £13.40.

After a week of no reply, I contacted theHealthBay again, who claimed that I had not returned the goods and said that they would not be refunding me, I had to send them the proof that I had, they then claimed that the address was in-correct, the address was correct they just couldn't be bothered to check it, eventually they contradicted themselves yet again, they said that they would be refunding me £11.00 and not my full £13.40 as they had to get my parcel delivered from their office to their warehouse. it has been day's and I haven't received a penny from

TheHealthBay

I am now speaking with a solicitor about this, I have all the telephone conversations recorded and medical records copied even the photographs of the description of their goods on their website, trading standards are now involved and the Telegraph and Argos Newspaper would like to make an article about it.

I would strongly advise anybody thinking of using this company to steer away while you still can, don't say that I haven't warned you.

The Health Bay is often my first choice online shop for my health foods, supplements and natural cosmetics. I order a wide range of products on this website - probiotics, dietary supplements, sports nutrition, coconut oil etc. My family also order many of their cosmetics from here, as they have great prices on things like organic shampoos and shower gels. The prices are always amongst the best on the market - much better than my local health food shop or Holland and Barrett. They offer free delivery on large orders (over £50) which means we try to order all our things at the same time. Delivery has always been super quick and we've never had any problems with this.

If you're looking for top quality products, LOADS of choice, and fast delivery, then The Health Bay is the place for you!

Each time that I ordered goods i received them beautifully packed and dispatched so quickly that I was amazed at the efficient manner this company

operates.I will certainly recommend my friends to purchase goods from The Health Bay.

I purchased 10 x Steenbergs Almond Extract 100ml from thehealthbay.com on the 2/8/13. I received a delivery a few days later but was 1 bottle short. After two weeks of contacting the customer service team they have still not looked into the shortage. I have asked on numerous occasions for a refund or a bottle to be sent to rectify the shortage. They have refused to do this to date. They are happy to take your money and short supply you, knowing they are making an extra few quid!! Apart from the customer service team not helping with this issue, and not returning any of my calls as promised, there attitude was appalling. DONT BUY FROM HEALTH BAY!!!