We rented a car in Turkey through Enjoy Travel only to find out they had canceled the arrangement without any notification. This left us high and dry in a foreign country. According to Enjoy Travel, when I sent an email confirming my flight time had not changed and to seek directions on how to pick up the car, they took this as a change and proceeded to cancel things. They said they sent an email but I have no such email. Interestingly, they kept my initial deposit even after canceling and would not refund. I've had to get my credit card provider to refund. It's an absolute disgrace the way they operate and an all too familiar story when you look on the web there are 100s of others who have had the same issue. They take your deposit and cancel if you send an email of any sort.

Arranged car pick up for 00:15 on 17 March. Arrived at Drivalia a few minutes early to collect car to be advised that they had not received our booking from Enjoy Travel and they had no car for us! We were then advised to come back at 6am in the morning (6 hours later!) as they were receiving a delivery of cars and would have a car for us then. Went back to the Drivalia office at 6am and it was closed. (opening hours advised were 06:00-00:30). Tried ringing office number and Emergency mobile telephone number repeatedly, but no answer. Waited outside the office until someone finally bothered to turn up at 7am before we could get a car. Absolutely disgusted that had to wait 8 hours in the airport (we landed at 11pm). I have written to EnjoyTravel and they advised I did not arrive before office closed at 00:30. Despite the fact I advised them I was in the office before 00:15. CCTV will prove that. I emailed Enjoy Travel again on 21st April asking for a refund, but they have not bothered to reply. Avoid at all costs, cost almost £100 for a car for 26 hours. Not at all impressed.

We rent a car, in the offer was a unlimited mileage wich was one of our main factors to rent a car, however on the day when we picked up the car the milage was limited up to 400 miles!!!!!! Obviously we aim to resolve the dispute staraigh after however without success. In addition a lot of extra payments wich aren't mantioned when you picked up the car. Not recommended at all!!!!

I booked almost four months in advanced, then cancelled within 48 hours. I had their “Cancellation Protection 48” option selected and paid together with all other booking charges. According to their website, this option is $124.60 for the vehicle I had selected (Toyota Highlander), and represents the full and only charge / amount in case of cancellation. Instead, they charged me NZD246.12 ($196.71 at time of writing). This is a significant difference they refuse to explain, let alone refund. My advice to others: Avoid at all cost!

Top class service as normal, always usa rentals are including all the insurances.

I want to warn other potential customers to stay away from Enjoy Travel. They aren't transparent about their policies and this could cost you money. They don't disclose important things for example, you can't collect the car rental with the debit card you made the booking with. You must have a credit card, this isn't really mentioned anywhere and they don't tell you this before booking. It leads me to believe there may be other things that they don't mention on purpose. They have kept a lot of money in an unfair matter and refuse to give it back. So be very careful and don't book with them! Unless you don't mind losing money to these people!!

1 hour into our holiday with a very old car from Heraklion airport. The car key has broken and the company are charging me 150euros for a taxi to send a second key. Contacted enjoytravel and they told me this is not covered by the excess. First and last time using enjoytravel. Woman traveller travelling in Crete for the first time with 2 children. Bo sense of customer service.

Trust me if all in order, no issue. But if u have any changes, they will find way to take your money for nothing. So better don't deal with them.

They charged my card immediately and when I went to the car rental agency I was told there was no cars available and the rental agency had no contact details for me to let me know. I have still not got my money back 5 days later.

We are a company that were trying to hire a car for a staff member while their car was in the garage. When we went with a Company credit card, they would not release the car as it was not in the drivers name!! I have tried to get a refund & have been told that those are in the terms & conditions, even though the website says what i have copied & pasted below!! Free Cancellation Up Until The Time Of Collection When You Pay In Full Online No car rented, no refund given & no discussion on even an admin charge. Charged in full for nothing!!

Avoid this company. This company is based in England so if you are in Australia, contacting them it will be impossible. I booked a car but for some reason they couldn’t provide me what I need. I tried to cancel my booking 48 hs before the pick up time by calling the numbers they provide you on website, but unfortunately it was impossible! Long story short, I lost my money without even use the car and without having an understanding why that happened. They answer your emails after 3-4 days. The chat and call line is always off. Please use a proper website or company who can support you for any issues and understand your needs and wants.

Cancelled my car hire reservation the day before it was due to begin. No reason. No justification, just an email. Rubbish. Avoid if you don’t want your holiday ruined.

Avoid. Thay have not informed us in time that we must present an additional credit card when picking up the car. Upon arrival at the airport we were denied the car. It appears that we are not the only ones to experience this. We were told this is common issue with this agency. £250 lost.

We've used EnjoyTravel before and not had any problems, we had a booking from last year we needed to change, no problems. They were helpful and made everythign straight forward. Big thumbs up, especially when you hear there's companies out there charging fees for changing a booking (!!) when we've ALL been through such difficult times.

Booked a car for Lisbon and it was so much cheaper than any others, the car was OK a little Fiat500 had aircon and sat nav would use again definitly. arrive at airport and easy to find take out to car park and there is the car, drive off nice and smooth.

Always use this website for car hire, they really have the best prices! 5 times now.

So, it turns out that to get their best rental rates you need to agree to a $2,000 hold on an in-country credit card. If you don't there is no way to get insurance at a reasonable rate and b/c it's buried in their 5 page fine print contract, you get no refund. It DOES NOT MATTER if the car rental firm itself does or does not invoice Enjoy--I checked and mine confirmed that they did not. Enjoy said it didn't matter and that I was not entitled to even a % refund. At the end of the day you can only save $$ with Enjoy if you have a significant safe line of credit easily to hand.

Never eve in my life I will recommend someone use this company. They will take your money, they won’t pay to rental company and you won’t get any refund. It was partly my fault as well because I haven’t read 4 pages of terms and condition and I don’t have a credit card with my name on it and I couldn’t rent a car even if I pay a deposit and leave debit card with my name. I totally understand it’s not an agent fault but rental company said they won’t charge me money because it’s impossible to find in their confirmation later about creator card name on it. So rental car company didn’t charge the enjoytravel but enjoy travel decide to hold all amount of money. I’m ok if they deduct their % and refund me back money for the car I haven’t used and THEY HAVENT PAID TO RENRAL COMPANY. But instead they are taking it from me. If I knew it was the case I would let rental company take my money because they were at least trying to help. Not like this dodgy company. It is all based on my personal experience I had with this company. I’m happy to share my booking if I need to P.s. owner of the company is trying to contact me and ask me to remove the review as part of other few things to get my refund but was really unprofessional and rude so I will keep my review and he can keep my money, hopefully will help many people to avoid them

Currently considering taking legal action against them just so no one else can be affected by them like we were. We arrived to pick up the car and was told the car hire company only accept credit card but not Amex. They explained this should be clearly visible on any website listing including Enjoycarhire and instructed us to I call to ask for a refund. This was certainly not the case, it wasn't on page one, two or three. I later found Enjoycarhire buried this in the T&C on page 7! I explained to Enjoycarhire there are strict European laws in place preventing them from doing such things. Laws for ‘Contracts with consumers’ states ‘Contracts must be fair’ and ‘contract terms must not disadvantage consumers’. In addition, under sample section 9 of ‘Hidden terms’ directly describes such actions performed by them and strictly forbids this. After exchanging several phone calls and emails, they were incredibly hostile and rude to me, especially this person , whilst all the time I stayed professional and presented facts. We are pinching pennies here especially as a nurse on the front line saving lives daily in the intensive care unit for COVID and these guys are just completely heartless. At the end we had no choice, lost our deposit and had to hire from another company on the spot so spent double what we originally paid for. I have no trust in this company and they shouldn't be allowed to do business. Completely heartless, rude and hostile. I've never experienced such hostility towards their customers. Please stay well away from them at all cost!