Regatta Cane & Garden Furniture Chelmsford, Essex Reviews

★★☆☆☆
1.9 / 5
24% of users recommend this
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Regatta Cane and Garden Furniture Chelmsford, Essex
Regatta Cane and Garden Furniture Chelmsford, Essex
Regatta Cane and Garden Furniture Chelmsford, Essex
Regatta Cane and Garden Furniture Chelmsford, Essex

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Latest Reviews

★★★★★

“First Class Furniture + Service”

Written on: 20/02/2018 by mcleader (1 review written)

This is the second time we have purchased furniture from Regatta, and both times we can give nothing but praise. Excellent quality alongside excellent service from the team in Swanley, Kent. We have recommended Regatta to may of our friends and family. Top class… Read Full Review

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★☆☆☆☆

“Don't use Regatta”

Written on: 04/07/2017 by Mirandao442 (1 review written)

Catalogue of errors 1. The quality of furniture shoddy and sub-standard. 2. Furniture with 50% defects on chairs delivered and they said issues were minor. 3. Wrong colour cushions sent. 4. It is like paying full price for second-hand furniture delivered. 5. It took them 8 weeks instead of 4 to 5 weeks. 6. Regatta don’t reply to any emails. 7. They don’t return their calls when left a message. 8. The customer has to keep on chasing them all the time. 9. The driver didn’t ring an… Read Full Review

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★☆☆☆☆

“Customer service rubbish!”

Written on: 03/05/2017 by Morales112 (1 review written)

I spent over £1300 on furniture that I ordered from the Ideal Home Exhibition. Furniture arrived with 3 items missing, but no one had told me that they were out of stock! When I called about this, I was told that they did not know these items were out of stock and that they would arrive into stock yesterday and that they would call me to give me a delivery date. Of course they didn't! I chased them again today only to be told that they will be delivered in the next 3 days and they could not… Read Full Review

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★★★★★

“Bought stuff 3 times in 4 years!”

Written on: 07/11/2016 by 354Perry (1 review written)

strange how some people are - i have never had a major problem with regatta garden furniture. okay something may have been out of stock but i was informed and the furniture always turned up. good quality and best prices, i recommend this family business! i have always bought rattan products, the kensington deluxe range - most things already assembled - they offered to assemble my coffee table but the charge was a bit pricey - so i did it myself… Read Full Review

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★★★☆☆

“self assembly required”

Written on: 22/04/2016 by Geo121 (1 review written)

The Kensington basics range of rattan furniture requires self assembly - something which is not mentioned on the website, in the catalogue or when I purchased it. Very disappointing… Read Full Review

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★☆☆☆☆

“BE WARNED”

Written on: 13/08/2015 by rishie05058 (1 review written)

Ordered Gregg Wallace 150cm Hexagonal table with Gazebo Received the order and was shoked on the quality and finish. Chair was broken from the welding - All welding was so poor - I could ahve done better job Chiop makes on chairs and table Overall the furniture was so cheaply made I have sent them photos and asking for full refund Hope they do not give me hard time on this. Gregg hope you are reading this - your name is on this… Read Full Review

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★☆☆☆☆

“very poor customer service ”

Written on: 23/07/2015 by Shirley101 (1 review written)

Really bad customer service, furniture gets dumped on the pavement, umbrella colour was cream, chair cushions grey bit of a mismatch, asked if we could change umbrella, yes was ok as long as we took it back to the shop, nice as pie and couldn't do enough for you at the ideal home show, they are not bothered once they get your money, so my ADVICE DONT BUY ANYTHING FROM THEM, on the plus side furniture is nice, unbrella cheap as string broke on first use, waste the time phoning them to complain… Read Full Review

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★★★★★

“Great Customer Service”

Written on: 15/06/2015 by Elltom (2 reviews written)

I can't believe the other reviews on this site. I bought at the Ideal Home Exhibition, they held onto the furniture until we needed it, then delivered within 4 days. All the calls were answered quickly and when we had trouble assembling the day bed, the customer service man was absolutely brilliant, arranging for a man to come and assemble it. We haven't had service like this for years!! The quality of the furniture is very good as well… Read Full Review

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★☆☆☆☆

“Don't Buy ”

Written on: 30/04/2015 by CedricCleveland357 (1 review written)

I ordered Kensington High Back Corner Set at Ideal Home Exhibition 2015. Have had to call REGATTA twice to ask why it hasn't been delivered in the time I was told. Rang them on 17/4/15 - they said it would come 'any day now' - but have had to call again today, 30/4/15 and was told it is out of stock. OUT OF STOCK - how does 'any day now' become out of stock? We've paid in full….. This company has let us down and I will contact the Ideal Home organisers to say REGATTA after sales is beyond… Read Full Review

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★☆☆☆☆

“Worst customer service I've ever come across”

Written on: 21/04/2015 by Woodyjake (2 reviews written)

I purchased an ex display sofa set at end of last season and when I unpacked the cushions there was a cushion missing. I contacted regatta who were not interested In helping me in the slightest. Even when I conceded the 'sold as seen' argument and asked if they could order me a cushion from the manufacturer (that I agreed to pay for) they refused. The wouldn't even give me the manufacturers contact number and told me to look on the Internet. If I had the option on this review I would give… Read Full Review

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★☆☆☆☆

“Do NOT Purchase YOU are 'fined' £200 to return Faulty...”

Written on: 22/03/2015 by 101Manning (1 review written)

We ordered our 6 seater reclining Rattan dining suite at last year's Ideal Home Show on 23 March 2014 priced at £999 and we're promised that the dining set would be delivered by the end of April. After unanswered telephone calls and emails the furniture finally arrived on 13/06/14, damaged and with the wrong colour cushions. We were advised this would be rectified ASAP, it wasn't. After only 4 weeks of indoor light use the reclining chairs completely broke as they were of inferior quality for… Read Full Review

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★★★★☆

“Great service ”

Written on: 02/11/2014 by Dylanr57 (1 review written)

I bought our table at the newbury show this year. Services was great and the table was delivered within 4 days. Very friendly team on the end of the phone… Read Full Review

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★★★★★

“Glad I ignored the other reviews”

Written on: 14/07/2014 by 140714 (1 review written)

After reading the other reviews on this company I almost didn't buy our garden furniture set from them, but it was the only place that sold the set we really wanted. We ordered the set and received the confirmation email straight away. After 8 weeks I rang them just to check on the status of my order. They answered the phone quickly and told me when the set would be coming into the country. 2 weeks later they called and asked when I could take delivery for my item. It was originally booked in… Read Full Review

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★☆☆☆☆

“Go elsewhere”

Written on: 13/07/2014 by MollieOwen (1 review written)

Made our purchase from the Gregg Wallace collection. Promised delivery in 6-8 weeks and 3 + months later it was delivered with the table chipped and incomplete. I was promised the rest would be couriered. It wasn't. I returned the lot and got a full refund. During the countless tel calls and emails not once was I offered an apology. It is a wonder they are still in business. I went to Notcutts and ordered the Jamie Oliver dining set which is superior quality and Notcutts price matched and were… Read Full Review

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★☆☆☆☆

“Bought at Ideal Home Show, they never delivered. ”

Written on: 08/07/2014 by ChapsV (1 review written)

I bought a lounger set from Regatta during the Ideal Home Show in March 2014, on a guaranteed promise they'd be delivered by the end of April. Come the end of April I hadn't heard anything from them, so I called them, where they informed me it would actually be the end of May. Come the end of May I hadn't heard anything so I called them and was told it would be the end of June. It's now July 8th. I don't have the loungers I ordered. I requested a refund mid June which they said they'd… Read Full Review

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★☆☆☆☆

“Would never recommend”

Written on: 07/07/2014 by Pruitt231 (1 review written)

Having purchased garden furniture from Regatta online, at a competitive price, we believed it was worth waiting the 2 months it would take for the furniture to come into stock. The day before the furniture was due in, we received the call to say the item was not going to be coming in at all and they could offer an alternative. I looked online, but there wasnt a picture of the alternative, or even dimensions! I tried phoning head office many times but couldnt get through, so I emailed asking… Read Full Review

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★☆☆☆☆

“Yet another ideal home show purchaser”

Written on: 24/06/2014 by JillBN (1 review written)

Reading the reviews I feel lucky that I got (most) items that I ordered at the ideal home show. They 'lost' my order and failed to turn up to deliver on the promised date, then they delivered part of my order but didn't tell me some was missing, then, after weeks and weeks of trying to get through and pestering them I finally got the rest, save for 1 small item still pending. Customer service is the worst I have ever experienced. They don't pick up the phone, they don't answer emails, there is… Read Full Review

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★☆☆☆☆

“Ditto”

Written on: 24/06/2014 by ParkerHolmes (1 review written)

I am also a long suffering ideal home buyer. I am going to call Regatta tomorrow and ask for a refund and go to Homebase. I may get an inferior product but at least I won't be sitting on fresh air… Read Full Review

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★☆☆☆☆

“Still waiting.....”

Written on: 23/06/2014 by Gavenc314 (1 review written)

Like many on here we ordered £2000 worth of garden furniture at the Ideal Home show in March 2014. Up to the end of May I had heard nothing so called them up and was told they would call me back because they cant find my order! No call back... a couple of weeks later I finally managed to get through and obtain a delivery date which was 10th June having been waiting for so long I was very excited only to find 3/4 of my order was missing and have therefore only received 6 chairs and a circular… Read Full Review

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★☆☆☆☆

“Disgraceful customer service...”

Written on: 21/06/2014 by Demariond266 (1 review written)

We, like so many others are still waiting for a garden set we purchased after the Ideal Home Exhibition. After numerous unreturned calls we still have no certainty of delivery, having been promised delivery on 2 separate occasions, only to be let down. Reported company to Watchdog… Read Full Review

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Regatta's Comment

Written on: 23/06/2014

We understand your frustration. Please can we have your invoice number to contact you as quick as possible in order to rectify your issues?

Alternatively, please fill in the form on our website where we have a dedicated account team dealing with inquiries.

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Mici's Comment

Written on: 24/06/2014

Invoice number 70136

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