written by EnriqueHumphrey146 on 22/03/2024
Had a question and was answered within minutes
written by on 21/03/2024
I have bought shoes from direct sports on many occasions, they are normally good quality and have good customer support. In my most recent purchase, the great service and communication was no different and it was easy to get in contact with the right person. The quality of the shoe however was lacking, the glue came undone on the left big toe on the first time I used them and then as I turned sharply while playing my big toe nail got caught on the rubber from inside the fabric and bent it back, leaving my toenail bruised and painful to walk on for a day or so. I would shop here again but I would not get Yonex which is the brand I got this time.
written by Rob1322 on 22/02/2024
I'm so pleased with my new tennis gear. I looked at loads of websites and Direct Sports was the only one that had exactly what I wanted.
written by mpattenden on 15/02/2024
I prefer to use a specific grip which was hard to find in stock at a good price. Direct Squash had the required grip in stock at a good price, ordered and received before the estimated delivery date. Nothing more to say really... quick efficient... worked!
written by Brosna on 13/02/2024
Excellent quality product and delivery as promised.
written by JLPSports on 12/02/2024
Things are getting more expensive wherever you look these days, so it’s comforting to know that there are still people out there that understand something about competitive pricing. Well done Direct Sport Good value for money. Dunlop ATP TENNIS BALLS where I purchased this time round and be able to get them for around 90p per ball as a tennis coach is a really attractive price, especially when you buy them in hundreds
written by AronOlson on 11/02/2024
Is not my first time buying form this store and I will buy again. Great discounts and nice products! Fast delivery as well!
written by Nunezqo286 on 08/02/2024
I had two items out of 5 to return as they were too small. Returned immediately and within 3 days the top was returned to me stating there were stains! I struggled to see the stain , tiny mark which I know must have been there when I tried on. I got my money back for leggings, with a reduction of £3.50 - on calling the company re stains, questioned them about not getting full amount back. Told it was postage and packing as used their label! I honestly can’t find where it tells you this! I am awaiting contact re top, as I asked them to reconsider . I would never use this web site, and returns policy is totally free acceptable. I wish I’d read reviews as returns seem to be an issue.
written by Feathers15 on 05/02/2024
I needed a new handle grip- first time in ages- and looked at this item. Reasonable price and looked good. From when i first ordered the item to when i received it seemed like no time at all. Well wrapped and excellent item. That was easy to put on. Will use again
written by JasminWaddell on 31/01/2024
I purchased the hockey shoes and after only 4 wears, on one of the lace holes the leather detached and the hole tore. After calling Direct Sport, I was told I could the return the shoes for assessment with the manufacturer who would decide whether I was entitled to a refund or replacement. If not the faulty shoes would be returned. And I have to return them at my own cost for this assessment! Despite calling them well within the 30 days of their warranty period. Buy with caution from this site.
written by Malakail10 on 30/01/2024
Choice online was reasonable though some sizes weren’t available. Description of shoes and their fit was good. Always best to try on in a shop ideally but given the lack of sports shops with stock, it’s a fair 2nd best option.
written by klTucker155 on 23/01/2024
They've taken my money and I'm still waiting on shoes
Written on: 24/01/2024
Hello,
Thank you for your feedback though I am sorry to hear your order has not yet arrived with you.
This sounds like an issue with the courier rather than Direct Sports. Could you please provide your order number or contact us directly so that we can look into this for you?
We are available by telephone or email Monday-Friday 9:00am-5:30pm.
Kind Regards,
Direct Sports
written by Aaran35 on 22/01/2024
Great price for the balls I needed and fast delivery. Will be buying from where again.
written by Gadget270 on 21/01/2024
I bought the squash shoes for my wife's birthday - she is delighted with them.
written by BrummieMel on 12/01/2024
Ordered shuttles for groups I play with Price was excellent and shuttles arrived two days later, as promised Would recommend
written by PhilipJWaters on 13/12/2023
I ordered a pair of shoes from a brand I have used several times. The shoes felt about one size too big. I returned them immediately, having only put them on and walked across my bedroom to see the fit. My return was refused and it was claimed they were not in a resellable condition due to a crease on the fabric and the labels in the tongues being blotchy. There is no way I could have been responsible for either of these spurious defects. Be vary careful buying from these them as they will manufacture a reason to refuse a refund.
Written on: 18/12/2023
Hi,
Thank you for your feedback.
We have a very vigilant Returns Department and upon receipt of any item, it is thoroughly inspected to ensure it is in a saleable condition. Unfortunately, on this occasion, they have found cause to reject your item. A crease in the front of a shoe across the toes is not a fault, it comes from wear/use. Had these creases/marks been caused by a previous customer, they would have been rejected and returned then.
We do apologise for any inconvenience caused but we are not unique in having a policy with these Terms and Conditions; the majority of online retailers do need to be able to resell returned items.
Kind Regards,
Direct Sports
written by 203Maldonado on 12/12/2023
Website easy to use, good price (I couldn’t find it cheaper elsewhere) and excellent quality item.
written by AAACCC on 23/11/2023
I’d been searching around for this specific shoe and found a pair on your website. The website was easy to navigate and the purchase was seamless . The price of the shoes was much lower than I expected to pay. Delivery was prompt and efficient ???? I will definitely use Direct Sports again
written by Wilkinsonox299 on 14/11/2023
Previously I bought an Osaka hockey stick directly and paid £40 in customs charges to get it delivered. This was UK provided, fast and efficient delivery and have a very happy hockey player at home. Great service. Thank you
written by Lawsont117 on 10/11/2023
Recently I needed to replace my squash racket. I had decided it needed to be a bit lighter than my current one. On your website I had plenty of choice of brands and price, each with a good description. I found the website very easy to use. The service was excellent, ordered on the Thursday evening and it arrived the following Monday, exactly when promised. Would use Direct Sports again. Thank you
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As rated by our community of reviewers
Directsports's Comment
Written on: 01/02/2024
Hi,
Thank you for your feedback, though I am sorry to hear that your shoes have developed an issue whilst wearing them.
All damaged items are subject to an assessment as otherwise, it is simply the customer’s opinion that the item is faulty. I would hope you can appreciate that not all warranty claims are genuine, and we are entitled to determine the nature of the damage to an item before issuing a replacement or a refund. You will find this to be the process with all retailers, not just Direct Sports. I am not aware of any company which will issue a replacement or a refund for a damaged item simply because the customer has asked them to do so.
We have advised that if your shoes are accepted under warranty your return postage fee can be refunded. We will be in touch with you throughout the warranty process.
Kind Regards,
Direct Sports