After placing an order over 4 weeks ago with the promise of 'Pre Xmas' delivery for some Roman Blinds I received a telephone call advising delivery would be before 19, December. This week I received a 'no reply' email advising the blinds I ordered would not be in stock until January. No phone call to explain the situation or even clarify I had received the email. Obviously business and client satisfaction is not important to BlindsUK.Net. Very strange that other companies are now advertising 'discontinued fabric' on my chosen fabric which concerns me that this company would not deliver even in January. In this competitive market place customer service is important and this is one company I most certainly will not be using again EVER.

Terrible company to deal with. Hoops to go through to make any contact to talk to a person. 7day delivery is a fabrication. Day 11 I had to chase them. They told me they did not have fabric but failed to call. Day 15 they offer me compensation and would then submit order.complete chaos and an unpleasant person. avoid unless you willing to be held over a barrell.

The worst customer service I've ever had! Waiting three days for delivery, but they failed three times. Eventually told me they lost my goods! The sales team even hung up my phone after I requested my refund. Super rude and unprofessional company!!!

Ordered 6 wooden blinds for a bay window. One was badly scratched on the head rail. Refused direct replacement and offered a few pounds compensation and touch up paint. The customer service was poor and rather dismissive. Beware buying from here. The products are ok, but if there is a problem they don't want to know.

Terrible online service, Blindsuk sent the wrong order out which they then outright denied, basically saying you are wrong and tough luck, email response was very rude and blunt to the courteous email I sent. We ordered from the 'wood' section of their website, metal flimsy blinds arrived, not what we wanted or ordered. Totally ignored the complaint that the order made on the 27th of December arrived on the 14th of January, compared to their quoted 5 day dispatch, even given the holiday season this delay was simply not good enough, they claimed that the factory was closed until the 3rd of Jan which would be fair enough as said given the season but this should of been explained or at least mentioned at time of ordering, it was not. Box arrived smashed at both ends, packing very flimsy and lightweight, poorly packed internally, after picking up the box the blinds literally slid out of the box from either end of the packing, thankfully the blinds were not damaged. Original ordering process online was also a nightmare when trying to arrange delivery to my work address, was far more stressful that it should of been, very inarticulate website. Had it not been for the recommendation of a friend I would not have used them. The blinds will do as a stop gap until I can get those that I wanted. I do not recommend this company in anyway, CAVEAT EMPTOR.

I have been trying to get hold of this company constantly for 2 days, I have left an answerphone message, I have emailed, they haven't bothered to respond to either, I have lost count of the times I have phoned- after 6 rings it goes to answerphone. I have not placed my order with them and now do not intend to. As my order was for 6+ blinds they have missed out on a good order plus I have alot of contacts whom I would now tell not to bother giving them any business...there are plenty of other good suppliers' of blinds out there just look at the reviews on the internet.

messed up my order . Do not answer the phone , i have left many messages but no one has called back.

I have e mailed regarding an order placed on the 9/11/14 and still no blinds and no answer to when I can expect them. There site says next day delivery? There is no phone number. Terrible service, I would not use this company again.

I placed an order for made to measure wood venetian blinds but requested three sample colours beforehand. When the blinds arrived although they are very nice they bear no resemblance whatsoever to the colour sample sent to me. I have tried ringing but just get a message saying contact them by e mail or leave a message. I have left a message three hours ago but haven't had a call back. I have tried using their e mail contact form but after several attempts given up as all I get is a message saying my e mail is either too long or too short but no indication which. I would not recommend this company although the product appears to be good albeit wrong their customer service is very poor.

I ordered 2 sets of blinds over two weeks ago and haven't had so much as a confirmation email to tell me when they will arrive. I am not happy. I have tried to call and no-one answers the phone - leave a message and they don't get back to you. Seriously considering getting a refund and going else where! Absolutely disgusting service and will NEVER use again. The money was taken out of my account quick enough though! FUMING!!!

we just bought a blind from uk blinds when we seen it on line it looked lovely when it came it was nothing like the picture, it was not cheap but it looks it we have taken it down and put it in the bin most things we take to the charity shop but we are to embarassed to do so with this blind be warned

I wish I had read about their reviews before placing business with this company. It is just awful. Everything has to be done via email.They hide from customers. They will not talk to a customer on the phone. This isn't a good way to do business BlindsUK!. If you ring - You simply will not get an answer. It may take days before you will receive an email back. They block all negative reviews in trust Pilot by objecting to all negatives that alone sets alarm bells ringing. I ordered in September, They got the order wrong, by blaming me for measuring them wrong. The first order turned up with the blinds being 2 and a half inches too short. Then they have charged me extra to put it right. I still haven't received my second lot of blinds. It was in September when I ordered them. Were now nearly in November. They are more than happy to take your money - but not on the day of despatch. They and take your money on day of order. You have no idea when they are dispatched because guess what - They don't tell you. I wouldn't use this company again if they were the last company to ever sell blinds in the UK. You will be out of pocket using this company. My advise beware. Advise no to use go elsewhere. It will cost you more in the end.

it is the best blinds purchased I made. the only disappointing is they do not answer the phone.

I wish I had read the reviews before placing business with this company. It is just awful they hide from customers and don't answer queries. If you have a problem they will NOT answer they break consumer rights law. They block all negative reviews in rust Pilot by objecting to all negatives that alone sets alarm bells ringing. I ordered weeks ago and still have not received my blinds, they will not answer customer calls they hide form customers and take your money on day of order not day of dispatch so you will be out of pocket using this company. AVOID!!!

Two sets of blinds ordered - one requested with drop of 74cm was delivered with drop of 74 inches. Company said usual to have extra material. blind is enormous and looks terrible. Second blind delivered with wrong headrail - the cheaper one but wont refund the difference. Takes them 48 hours and longer to reply to each request as there is no phone number. Terrible 'customer service' and take my advice - do NOT use this company as you are left high and dry if there is a problem.

I ordered 2 blinds. 1 website but 2 factories. 1 blind fits nicely, the other is too small. The 2 windows are the same size and i gave the same measurements. I complained and asked for a new blind or a refund. After 2 months,lots of emails and millions of measurements they said if they send me a new blind it won't fit and instead of a refund they offered me a 5% discount if I want to order a new blind! Word of warning, if things go wrong they will do their best to not to give you anything!

Product is good except they supplied the wrong size fixing brackets for two of the vertical blinds, easy enough to rectify..... hmm well no it's not they will not answer the phone after multiple attempts and do not respond to the online customer service all be it claimed a response is between 2 and 24hours. I have purchased from this company before and it has been trouble free. Now my option is only to make the claim against the credit card company. Very poor will not ever use this company again and certainly will not recommend them only recommend you don't use them