Stockley Park Virgin active gym , was never the best maintained of places.The Spa was rarely cleaned properly & although most of the staff were friendly , I got the feeling Virgin didnt treat either their customers or staff with much respect.However due to recent changes , Nuffield Health has taken over the running of the Gym.Its a new sign , new colour on the walls , but little if anything has changed . And on top of this nobody really seems to care much at the upper level of management ,especially when it comes to the customers views .Here are some issues which i felt needed addressing , but despite being told they will be dealt with , nothing has changed .A great many new users of the club are using the spa dressed in shorts and pants .The very same pants they have just trained in , in the gym Nice eh ! Ive even seen guys dressed only in white boxer shorts , strolling round the spa area as well as the pool .The boxer shorts ended up see through . Not one word was said to the customers regarding , health , safety and hygiene of wearing scuzzy underwear . Just recently ive noticed several members using phones around the spa area , and yesterday a lady was actually using a ohone in the sauna itself . Surely , seeing as its a private club , members deserve some privacy from a phone in an area of the club they are relaxing in . .This ia place where a phone , which is very capable of taking an unwanted image , should not be taken . And im pretty sure a phone being used in a sauna has the potential to overheat and cause injury . The club has a great deal going for it , but this lax attitude to listening to as well as acting upon customers concerns and complaints really lets this club down .As of right now , unless major shifts in attitude come into play , I will not recommend this club or Nuffield Health to anyone i know .

Poor decision - So called new 'Company policy?' To only give out one towel to swimmers with long hair even though membership is not cheap. Surely they can manage a second towel to avoid long wet hair! This is ridiculous. If ones using the gym only, one would be sufficient. Members are supposed to enjoy their visit, relax and de-stress. Not be annoyed by unnecessary changes! Please have a rethink for your customers sake.

Aylesbury Despite many complaints about the use of mobile phones and tablets by the poolside and believe it or not in the changing room where there are naked children and adults,no cubicles, the staff just do not enforce their policy of not being allowed to use them. I would be very guarded about taking children to this pool as it would be very easy to photograph them without anyone knowing.

The number of swimmers that emerge from changing rooms bone dry is a concern. Despite the notice in shower area requesting people shower before using some don't comply. Some people are just not with it when it comes to personal hygiene.

i waas in the gym today as was thinking of joining with a free day pass i liked and enjoyed it!but found the gym and changing room very unclean for the price of a membership i expected a lot better standards or cheaper mebership

at mout st marys college new nuffield health club club is nice looking but they keep u locked out until 6pm and some staff members from the club stare at u through windows there are classes before 6pm so it is stupid to have the doors shut at that time and there is no cafe near that venue

I joined bishops Stortford gym because it is convenient and has good facilities ie after work out sauna steam swimming pool etc so those are the good points .The bad points are that cleanliness is an issue ie sauna has chewing gum and rolled up tissue stuck between the wooden seats .I have asked on several occasions for it to be cleaned but to no avail . The muscle posers and the like walk around with there up to date ear phones sit on a machine and stay there fiddling with their ipods as if they are in the park . Ones who want to be noticed drop the weights onto the floor totally unnecessary . Swimming pool area many people fail to shower before getting into the pool especially the kids coming from school for their swimming lessons there is a life guard on duty surely instead of looking bored they could interact and ask people to shower . On many occasions I have asked people to shower coming out of the sauna and into the Jacuzzi Ok what could be done well perhaps one of the staff could be on duty in the areas advising errant customers . I wrote to the head office once but got no reply and have left user comments locally still nothing changes . I have no alternative but would love to see a few changes

Had some problems cancelling my membership at Nuffield (Cannons) in Bristol. Despite being long past my contract and having been told that I only needed to give one months notice I was then told that I needed to give three months notice. I wasn't prepared to do this as I had already started a contract with another gym so argued the point - only to have them turn around and say that it was indeed one months notice. A blatant lie that they went back on when challenged!

Poor customer service, lack of and broken equipment. Good riddence!