Mattresses World Reviews - www.mattressesworld.co.uk

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“Do not use this company”

Written on: 04/12/2017 by Eanq352 (1 review written)

I bought a mattress online. Igot an email and two texts to confirm delivery day and time but nothing came. The number you call for customer service is never answered. I've emailed through their website twice but never had a reply. No product and no refund. VERY dodgy. Avoid them… Read Full Review

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★☆☆☆☆

“Worst service ever”

Written on: 03/12/2017 by Aishak118 (1 review written)

Ordered a mattress on 30/11/17 for next day delivery on 01/12/17. Received email from the company saying my order has gone through and delivery will be made on 01/12/17. Waited all day with old mattress downstairs to make it easier for the removal. Rang the company to be told the card was declined. Rang my bank to be told the card was authorised and payment went through at 08.35 hours on 30/11/17. Why lie about the non delivery???? I have asked for full refund as i took a day off and i cannot… Read Full Review

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★☆☆☆☆

“Terrible Service”

Written on: 01/12/2017 by LauraKnowles (1 review written)

I ordered a mattress on the Saturday and selected the Tuesday for delivery. I waited in all day on Tuesday and no delivery. Called mattress world on the Wednesday (took ages for anybody to answer the phone) and was told that I should never have been allowed to select a delivery day as they were made to order. Delivery was no rescheduled for Friday. Was told I would get a text or call to let me know my estimated delivery time. No text or call but the mattress did arrive. Stupidly i'd… Read Full Review

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★☆☆☆☆

“WARNING WARNING DO NOT WASTE YOU TIME AND MONEY”

Written on: 24/11/2017 by VERYVERYVERYVERYVERYPISSEDOFF (1 review written)

PURCHASED A MATTRESS FROM THIS JOKE OF A COMPANY, WHEN I SAY PURCHASED I MEAN I PAID FOR IT ON THE 8TH OF NOVEMBER 2017, AND CHOSE MY DELIVERY DAY FOR THE 10TH AND I ARRANGED TO HAVE THIS DAY OFF WORK, HOWEVER THE MATTRESS WAS NOT DELIVERED AND AFTER 30 MINUTES TRYING TO GET THROUGH ON THE PHONE, I WAS TOLD IT WOULD TAKE 3 DAYS TO FIND OUT WHERE THE MATTRESS HAD GONE, 3 DAYS PASSED AND NO CONTACT FROM MATTRESSWORLD, OR AS I NOW CALL IT NOMATTRESSWORLD, WE WERE THEN INFORMED THAT THEY DID'NT… Read Full Review

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★☆☆☆☆

“Delivery not made, emails not answered, phone...”

Written on: 22/11/2017 by Devinevg18 (1 review written)

I ordered a mattress from this shop on 19th November. Shop promises next day delivery. Payment taken promptly from my paypal account. Their delivery tracking system does not work at all. I sent email(s) and also tried calling their customer services number. Just keeps playing music and repeated message "please continue to hold and we will be with you as soon as possible". After 3 attempts and 3 hours, they answered my call and said that the mattress I ordered is out of stock and would be made… Read Full Review

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★☆☆☆☆

“Horrific experience.”

Written on: 11/11/2017 by BusterBed (1 review written)

Below is a copy of the message I have sent to Mattressworld. I tried phoning on their 0333 number but gave up after about 20 minutes & resorted to the web form on which on which I wrote the following: Dear sirs, We realised when the mattress was delivered that it was the wrong size so we want to return it & cancel the order. We would also like to point out that we are very disappointed with the way we have been treated over the delivery arrangements for this order I am nearly 80 years old & my… Read Full Review

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★☆☆☆☆

“Appalling company that you should not use”

Written on: 02/11/2017 by Dudley490 (1 review written)

I ordered a new mattress online as I had elderly relatives coming to stay and I wanted them to be comfortable. I chose a delivery date and received confirmation emails to reassure me the mattress had been despatched. I waited in for 13 hours on the delivery day and nothing arrived. I tried to find a phone number to call on the website, but I couldn't see one and was directed to an enquiry/complaints messaging system within the website. I sent 3 messages over 6 days and had no reply at all. I… Read Full Review

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★☆☆☆☆

“Mattress world delivery is a joke”

Written on: 30/10/2017 by 264Prater (1 review written)

Stayed in all day after getting a text message to say it had been dispatched. Nothing came. So applying for a refund through PayPal. Will read reviews befor ordering next time… Read Full Review

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★★★☆☆

“Not bad! ”

Written on: 28/10/2017 by DenisseReilly467 (1 review written)

Ordered a king size mattress which arrived yesterday, was happy with the price as found a discount code. Was a little bit anxious yesterday as I had not heard from the company re: delivery times so decided to call.. I was on hold for 40 minutes which was frustrating and whilst on hold I read some of the reviews on here which made me feel further anxious! however the lady at the other end was very helpful and offered to liaise with me through email if there were any further problems. Mattress… Read Full Review

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Was this review helpful? 1 0
★☆☆☆☆

“DONT BUY FROM MATTRESS WORLD!!”

Written on: 27/10/2017

Ordered and payed for a mattress online. They delivered the wrong sized mattress. Have tried calling but no one answers the phone. Have emailed them and no response. Obviously from the many recent bad reviews about Mattress World, I will now be reporting this company… Read Full Review

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★☆☆☆☆

“Should have checked reviews like you first ; (”

Written on: 25/10/2017

Wont answer phone or emails - in all day expecting delivery but pretty sure it wont be here as its Tea Time now, looked at reviews just now and was in shock, could have shopped locally but as decorating did it on line with next day delivery. Take your money and dont give a hoot about the customer, sick of phoning stating they are busy answering calls - yeah. Cancelling order with c/c company. Pretty sure we would be understanding if they had to alter delivery date - all you have to do is… Read Full Review

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★☆☆☆☆

“ I ordered a mattress from them. I was pretty excited....”

Written on: 20/09/2017 by Julietjuliet (1 review written)

I ordered a mattress from them. I was pretty excited. I took a day off work for delivery and waited all day but no show. They didn't even call me to say they cannot deliver on the day or any other day which I would have understood. I wrote to them severally but they kept generating same ticket emails. Now two days have passed no one from Matressworld has bothered to contact me but they collected my money. This kind of customer service is extremely poor. Sometimes all you have to do is… Read Full Review

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★☆☆☆☆

“Do not order if you need a mattres this year!!”

Written on: 19/09/2017 by Dave202 (1 review written)

After you hit the confirm button nothing will work. Delivery dates , communications, confirmations, status updates , customer service everything is broken at mattress world . Chuffed to manage a cancel after 3 calls ~ 20+ minutes waiting time . Stil receive delivery notices for dates in the past. Unreal ! It's so bad if you try you might be able to get a free one because it's so disconnected and poor . You need a lot of patience and roughy 2month of spare time… Read Full Review

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★☆☆☆☆

“DO NOT BUY FROM THEM!”

Written on: 13/09/2017 by drm148 (1 review written)

I ordered a mattress to be delivered on Saturday and paid extra for the named delivery day. I checked the delivery status and it said that it was dispatched. I stayed in all day on the Saturday and it did not arrive. I sent them an email and they did not respond. I called them on Monday waited 10 minutes on hold. Was told then that the van had no space on Friday so it did not make it. They told be to check the delivery status the next day to see when it will be delivered by at the latest it… Read Full Review

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Dave202's Response to drm148's Review

Written on: 19/09/2017

Same for me but I waited 3x 25min and ended up cancelling. Still receiving text messages about my delivery in the past - Do not order !!!

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★☆☆☆☆

“Utter Shambolic service unscrupulous trading!”

Written on: 05/09/2017 by Dsteph (1 review written)

It seems many people have had exactly the same experience as me. Ordered for next day delivery, came over a week later. At one point the tracking system on U.K. Mail (which by the way are equally as unscrupulous) stated it had been delivered at 3am! I changed the delivery date in the hope of actually receiving my mattress and was given a delivery slot. My mattress was delivered before my delivery time and dumped in the front garden. I received a text saying my parcel had been delivered and… Read Full Review

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★☆☆☆☆

“Next day delivery came 8 days later”

Written on: 04/09/2017 by 1948Dalton (1 review written)

I ordered a mattress with next day delivery. When i called to ask why i got an email saying it would come 8 days later, the reason given was a bank holiday on one of the days. Which might account for one day later. But a week???? The delivery guys were friendly and not responsible but if you cannot guarantee that i will get my product the next day, then that is okay, but DO NOT ADVERTISE IT!!!… Read Full Review

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★☆☆☆☆

“DO NOT ORDER FROM THIS COMPANY”

Written on: 19/08/2017 by mact28 (1 review written)

Terrible customer service I ordered a mattress on next day delivery on 9th August 2017, it is now the 19th August and I still don't have my mattress. I must have sent 10 or 11 emails and can't get a straight answer, in fact the last 4 emails have been completely ignored. So they have my money, I don't have what I ordered! I am so upset because I sold my my mattress which was takes on the day the mattress should have come. I am disabled with serious back issues and have had to sleep on a couch… Read Full Review

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★★★☆☆

“Very poor communications and uncertain delivery”

Written on: 16/07/2017

The promise of next day/select day delivery for a mattress was just what I needed. I ordered my matress on Saturday 8th July and elected to have it delivered on Wednesday 12th July. I was promised that I could track my order on the internet and would be warned well before its arrival. On the morning of 12th July, the tracking system showed that the delivery company had no knowledge of my order. I emailed the company and was informed that they would reply within 72 houra. I emailed back that a… Read Full Review

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★☆☆☆☆

“Worldstores Orthopedic Memory Mattress”

Written on: 12/05/2017 by Nasir1948 (1 review written)

I bought this and it was delivered with some hiccups. I tried calling the customer service to ask them why is the bed so soft considering that it is a level 4 in firmness (medium-firm). I couldn't get hold of them and was put on hold for a long time. I emailed them but didn't get a respond until a day later so I decided to sleep on it. I slept on it and woke up with a back ache. Meaning now I am unable to return it. The reviews seemed bogus because they all rated the mattress 4 & 5 stars. The… Read Full Review

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★★☆☆☆

“No Delivery ”

Written on: 27/04/2017

States reliable delivery on their site: Absolute Joke. I ordered a mattress with this company as they had a wide selection at reasonable prices. Stated next day delivery however once through the next available derlivery was one week later. Received an email confirming the mattress had been dispatched and will be delivered on the due date between 7am and 8pm a text will be sent with an accurate time slot. Waited in all day with no text so decided to call the delivery distributor to be told that… Read Full Review

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