Big Bathroom Shop Reviews - www.bigbathroomshop.co.uk

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★★☆☆☆
2.1 / 5
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Latest Reviews

★☆☆☆☆

“Terrible customer service”

Written on: 29/10/2021 by st2021 (1 review written)

I recently purchased a basin that comes with a wash stand. However when my plumber tried to install it the wash stand was the wrong size. The instructions in the package did not provide any information other than how to assemble the pieces and the product page did not mention the dimensions of the wash stand. Unfortunately, the plumber had already cut the pipes and had to drain my system to stop them leaking. When I called the customer service they said the wash basin is a generic one and it… Read Full Review

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★☆☆☆☆

“Taken money, not delivered, and refusing to refund”

Written on: 22/09/2021 by dos200 (1 review written)

Taken money, not delivered, and refusing to refund Goods not delivered 1 week after confirmed delivery date. Not giving a refund until the goods are returned but they have never been delivered… Read Full Review

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★☆☆☆☆

“Appalling Customer Experience”

Written on: 09/04/2021 by MitchellHopper (1 review written)

Terrible customer service. Extremely slow delivery. Poor packaging. Incompetent staff. This customer experience with this company is appalling. Please avoid at all costs, I would never buy anything off them, ever again. 04/03/21 - Ordered the product, on their 'standard 2-5 day' delivery. 11/3/21 - I received an email saying the order had been processed - it took them 7 days to process an order! No explanation why. Again, told the delivery would be '2-5 working days' 24/03/21 - 2 weeks… Read Full Review

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★★★★★

“Customer Service?”

Written on: 14/11/2019 by zx12a1 (2 reviews written)

I had problems with 4 identical double panel radiators purchased from CheapSuites whom Big Bathrooms have taken over. I expected no sympathy when I contacted them regards the units. To my utter surprise they have replaced all 4 units, which were 4 yrs old, at no cost. No complaints here… Read Full Review

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★☆☆☆☆

“poor customer service/no instructions”

Written on: 08/11/2016

I bought a Tiano mitre shower,there were no proper instructions,I called customer services for help and was asked to send photo of my installation, I did this at once.No response received , either by email or phone ,I eventually sorted problem myself.the shower is at best average.I wish I had bought one from Wicks DIY.I would recomend steering clear of Big Bathrooms altogether! … Read Full Review

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★☆☆☆☆

“Called to get a basin i knew was out of stock in...”

Written on: 14/04/2016 by qhVargas64 (1 review written)

Called to get a basin i knew was out of stock in another store. They told me they they had them in stock. I asked clearly twice to double check stock and they said they have it and i will get it in 5 days. 5 days later i call and they say it wasnt in stock and i need to wait 3 weeks. My job was on a very tight timescale and got fined for over running. Staff and customer service are very poor. Just want your money and aren't there to provide a good service… Read Full Review

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★☆☆☆☆

“Poorly made products”

Written on: 15/01/2016 by PB123456 (1 review written)

DO NOT USE PRODUCTS ARE SUBSTANDARD!! CUSTOMER SERVICE IS NON EXISTENT… Read Full Review

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★☆☆☆☆

“Appalling customer service and shoddy goods...”

Written on: 03/06/2015 by Peter_Reviews (1 review written)

If you are reading this and are debating getting a bathroom suite from BigBathroomShop.co.uk I would strongly advise you look elsewhere - you will save yourself money and a lot of unnecessary stress. We purchased a complete mid-range bathroom suite and fittings from BigBathroomShop.co.uk 13 months ago, the bathroom was for a property development and as such was professionally fitted by certified professionals. The house was vacant for a further 4 months after the bathroom suite was fitted… Read Full Review

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★☆☆☆☆

“Shocking aftersales”

Written on: 29/03/2015

We bought over £800 of shower products from Bigbathroom, the tling in our bathroom was delayed due to delivery of tiles and when our plumbers came to fit the cubicle it was over hung the tray by 3mm. In the cubicle fitting instructions it says the tray lip must be a minimum of 70mm the tray the sent was only 65mm,if it was 70mm it would have fitted. After contacting Bigbathroom and explaing the problem we had we were told our money back date was out by 6 days,we explained we only wanted to… Read Full Review

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★☆☆☆☆

“You won't get your money back (if you happen to return it)”

Written on: 11/03/2015 by Chanel24 (1 review written)

Ordered a bathroom basin and vanity unit. The appearance was not we expected. They accepted to take it back at a cost. Took it back, it is nearly a month since the item was returned in good condition. Lots of apologies from them for the delay in payment, but never saw the money back… Read Full Review

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★☆☆☆☆

“Faulty goods; rip off premium rate line; aftersales...”

Written on: 03/03/2015 by lilactree (1 review written)

"Faulty item delivered. After sales service is awful. My refurbishment project is delayed, tradesman has no part to install. Four times I was put on hold for ages on a premium rate line then still no progress - "have to ask supplier" every time, but never get back to me. Four times I was told they would call back then they did not. Was made to send photos and videos of faulty item three times but still did they delayed and broke promises. Then they send replacement by '5 working days' postal… Read Full Review

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★☆☆☆☆

“Rubbish service”

Written on: 29/01/2015 by Martinezhw78 (1 review written)

I placed an order online and received an email 2 days later confirming all three items had been dispatched however only 1 item was delivered. I had to call to find out where the other 2 items were only to be told that they hadn't even been dispatched and that it would be done the following week, when nothing arrived I had to call again to find out where it was only to be told the order hadn't actually went through????? I had to wait another week for delivery. I then found out that the delivery… Read Full Review

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★☆☆☆☆

“DREADFUL CUSTOMER SERVICE - WILL SEE THEM IN COURT”

Written on: 02/05/2014 by DAVIDGREGG1234 (1 review written)

AVOID BIG BATHROOMSHOP WE ARE NOW IN SMALL CLAIMS COURT BIG BATHROOM SHOP - TERRIBLE We purchased a sink and toilet set from them back in Feb they sent a toilet that had a hairline crack that damaged our brand new bathroom and wouldnt exchange it until we sent a picture of the toilet , you couldnt see the crack so what was the point ! , we had the plumber fit the sink and the base didnt fit the bowl , this was only realised when the curved wall had been cut out to fit the sink when we again… Read Full Review

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★☆☆☆☆

“terrible service”

Written on: 20/03/2014 by Theodore144 (1 review written)

terrible service ,order did not arrive and i had to arrange my own delivery . received an e mail asking why i had sent a bad review phoning the company is a waste of time ,nobody knows whats going on mr mitchard tried to baffle me with terms and conditions when all i wanted was my bath panel estimated arrival 7 weeks from order yet it showed in stock avoid at all costs… Read Full Review

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Davidgregg12345's Comment

Written on: 02/05/2014

The master of putting things off , promised me he would sort things but all talk and never did, the "boss" was never available and never called me back until she got the small claims paperwork on her desk and then didn't sort the problem , Ill see them in court ...cant wait

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★☆☆☆☆

“TERRIBLE AVOID AT ALL COSTS”

Written on: 13/03/2014

Bought a toilet and sink from bigbathroom shop both arrived in good time and looked fine toilet was installed by plumber and leaked from inside so not visible bigbathroomshop demanded a picture of the toilet before they would replace it ,this made no sense as you cant see the crack in back of the pan and took almost 10 days to be exchanged then the sink had been cut into the wall and tiled around and we then discovered the pedestal leg didnt fit so contacted them again and they asked for the… Read Full Review

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★★★★★

“New shower arrived!”

Written on: 08/01/2014 by bodiebeagle (1 review written)

I had been trying to get a replacement under guarantee for a faulty shower door for nearly 2 years - originally purchased from BBS. But I was mistakenly contacting the suppliers. in frustration, I wrote a review about the company and was contacted by Suheb. He was able to resolve the issue and within 2 weeks, a new shower was in my house waiting to be installed. I cannot thank this man enough for his help, efficiency in dealing with this issue. and professionalism. If you need help, this is the… Read Full Review

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★☆☆☆☆

“Poor service ”

Written on: 01/10/2013 by ma82 (1 review written)

The service I received from this company was very poor. The delivery wasn't up to standard and on top of that the toilet seat was broken... bad.... worst.... service ever... stay away and do your shopping somewhere else… Read Full Review

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Davidgregg12345's Response to ma82's Review

Written on: 02/05/2014

totally agree , we bought toilet and sink from them ,,,don't know where to start with the problems,,, bought a bath from Bathstore and it was a different world, now taking bigbathroom shop to court -cant wait

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★☆☆☆☆

“shocking customer service”

Written on: 14/08/2013

They do not reply to emails or answer the phone. I was on hold for over an hour only to be hung up on. DO NOT USE THIS COMPANY… Read Full Review

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Davidgregg12345's Comment

Written on: 02/05/2014

wow seems like its been going on for a long while I even emailed the MD not even a reply , now taking them to court BE WARNED STAY AWAY FROM BIG BATHROOM SHOP you will regret it

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★☆☆☆☆

“Contact with them very difficult”

Written on: 12/08/2013

Product arrived quickly however, it was too large and we want to return it. Have been trying to email and phone for over over a week - no reply to phone or email. The product was quite an expensive item and we need a refund before we can purchase another. This company need to get its act together and provide customer support after taking peoples money… Read Full Review

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★☆☆☆☆

“no response to email 20/30 minutes on phone no...”

Written on: 03/07/2013

Returned sink+pedestal after paying return carr and paying for a replacement 5th june.So far have not had refund.They keep you waiting on phone,25 mins+ then cut you off.If you ring adifferent section they won't help or take details and never reply.Emails never get answered.The "Contact us"page doesn't recognise my previous order numbers.I have a faulty bathtap to return but have given up in despair.Got new bathroom can't have a bath.They are a joke!A.Morris Torbay… Read Full Review

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