Appear to have gone to ground. Being looked into by Paypal, I am awaiting refund from them. Phones did not work and emails bounced back whenever I tried to contact them. There is no serviceIf you paid through Paypal start a claim.

This company has emailed me confirming details ,and has also taken payment but has not provided me with the any deeds. I have tried calling every number listed on their website but each one is unavailable , they are not accepting emails , not responding to the many call back requests either .A Disgrace , just taking money and ripping people off.They are represented by two celebrities Eamonn holmes and Lorraine Kelly , I'm amazed they have put their names to such a disgraceful company

Payment was taken on 9th March but no documents, all the phone numbers don't work, emails bounce back and live chat is a false link, I have contacted trading standards and they are launching investigation and my bank are looking into reversing my payment, on the website reviews.co.uk they have issued a statement saying this company have not been heard from since 12 feb 2015, 

Paid outright on March 8th - recieved all the emails confirming the details etc - then nothing - Fake 'Live Chat' - Telephone Numbers both out of order and no contact from them whatever... Stay away - i will have to try and get my money back now

I applied last weekend and my service was completed on Monday 9th March. It's been a full week and I haven't received my documents yet nor can I get in touch with them via telephone/email. It seems like the service was legitimate at first (it's been endorsed by people like Lorraine Kelly) . Thankfully, my bank have been fully cooperative and if I do not receive my document in the next couple of weeks, which I very much doubt I will, my bank will be claiming my money back for me. Please use other websites and make sure you read up on the reviews. This has taught me a major lesson so I will be going to a solicitor instead.

applied to this site a week ago and have heard nothing cannot contact the phone numbers on website and email still unanswered as yet seems very dodgy

I tried to change my name using this site (I am a trans person). They were quite happy to take my money, but I have had nothing from them at all. I checked the website, which informed me that my documents had been sent out. Since I had not had them, and they claim to use a signed-for delivery service, I tried to e-mail my (named) Deed Poll Officer to find out what was going on. I got an automated e-mail in reply to say that the e-mail service had been axed to save costs, and if I clicked on a link in the e-mail it would instead take me to a free phone number. What it actually took me to was a web e-mail form, so I had to repeat my original e-mail query using this. That was Thursday. It is now Monday. I have still not received any documents, have had no reply to my e-mail, and the number on the web site doesn't work. Today I tried contacting them on Twitter, and have been met with a deafening silence. Fortunately, I paid by PayPal. I shall be contacting them to see if they can get me a refund. Do not use this site in any circumstances.

I am angry at even having to rate this as one star but thats the least here- In my opinion, no stars is more appropriate. I had left a review here about 3 weeks ago to which after about 10 days I received an apology letter stating there was an error which led to delays in documents being sent out. the letter also promised a full refund and 10 extra legal copies for free in order to make up for the (shoddy) service. By this time I had lodged a complaint  anyway and decided to retract it only if they kept their end of the bargain. Well I received my documents (eventually) but with no signs of a refund or the promised legal copies. As usual any attempts to contact them have failed- emails, phones chats etc. I am now going to pursue my complaint further- I cannot believe that these people think they can get away with this kind of behaviour- and they call themselves legal deed poll service- conning people, I am sure, is ILLEGAL!! I have read many reviews which say their negative reviews were deleted. I am so hawk eyed about this website, I know they update their website almost every other day. This is what I intend to do. - Since I am sure my review will get deleted, I am going to post my experience 3 times a day (yes I will make the time!!) so new users see the review and I will be certain there is somebody sitting there just to delete my review. - I am going to now pursue the complaint. I had already contacted Action Fraud and trading standards and will ring on Monday to further it. I am sure if there are numbers to prove a case, this will add weight to the complaint and hopefully these people will know they are not dealing with one disgruntled customer but a whole lot of disappointed ones who will try not to let them get away with this kind of service. I am not angry because they did not send me free copies and my refund- Yes some may argue that I have now received my document and so I should be pleased. I am angry because first you give us a horrible service, then a lame excuse, then a tall promise (and we bought your excuse because we understand mistakes can happen and we acknowledged your gesture at rebuilding customer relations) and then only to find out you just wanted to appease us temporarily and not honour your own words- almost insulting our intelligence. This has got to stop. Trust me, I would have come back and given a glowing review if the service had kept their end of the deal saying- yes though there was an error they more than made up for it. But they have just invited a whole lot of negative reviews and I will ensure mine don't go unnoticed by the users of this service

Filling in the application was easy, received the e-draft copy the next day and then I verified and approved the copy. The next day I received teh legal deed copy in my postbox, to my surprise there was only one copy. I am not sure it is a draft or not. However when checked it is found to be a original copy and I did not receive my 10 addition legal copies I ordered along with the original deed copy. Now it's been more than 10 days and I have not received my legal copies, trying to get hold of them on several phone numbers / online forms / email - and none of them are responding and Haven't heard back from them. The automated reason being - we charge less and hence we don't provide service :-) This is not good at all. One would have no choice other than to approach a different firm and pay little extra to get the deeds done and have the after process customer support in case you require any further details/help on this regard. I would not recommend this. Concerns: 1. No Customer Support after approval of e-draft copy. 2. Paid for 10 additional copies and that never received and have to re-approach other firms to get this process corrected. Luckily I have not signed this yet :-)

The process itself seems very legit, you are told a lot of useful information and it is very easy. There are also a lot of friendly famous faces and the site looks great. HOWEVER, I paid and received a confirmation email telling me I'll receive my e-deed in two hours to check before posting... a day later nothing. So I emailed to be told it's a dead email and you must call, use the live chat or go through the forms. Live chat is a fake hyperlink, the phone number tells me the line is faulty, the mobile one just goes dead and the forms have provided me with no response. Basically the whole site is fake, nothing works but the fact that they will take your money and provide you with no deed poll. HOW can I get my money back? And how is anyone talking about great customer service when it's all fake? ALL the numbers and available links are dead links. AVOID.

there is no way of contacting anyone emails don't work all the phone numbers are fake and the live chat does not work,, why do this to people??? It's disgusting that you've tried to make your company look legit by using famous faces.  I will be reporting the company to trading standards asap absolutely disgraceful

I have paid my money and not received my documents.  All the phone numbers are dead and the emails don't work. If anyone would like to get in touch with me so we can work together to get our money back

You cannot get hold of them when they have taken your money it's over a week and I still have no deed poll.they never call you back on request button.and the live chat button well forget that as well.all these reviews on here must be staff that's put them.as my gut feeling says I have been scamed.you cannot get hold of them in any way.so stay way clear of this site.

I have not received my documents. Money has been taken from my account but not received the deed poll. The email reply was prompt to say they had received my documents, as advertised it would be, but now I am trying to find out what has happened I am unable to talk to or email anyone. I am concerned that this is not a real service site!!

The legal deed poll service has the absolute WORST customer service once they have your money and something goes wrong! My child's Deed Poll was confirmed dispatched 16 business days ago and I paid £10 for signed delivery and it is still not here. I started calling the dispatch "helpline" 9days ago and 43 calls later I still haven't gotten through, they have this many unhappy customers? Or have they got only 1 person to help once payments have been made! Very bad. I tried to email my deed poll officer like one of the answer phone messages recommends and I get an automatic reply saying they no longer have an email help service so call. I tried a few other email addresses my emails go unanswered and when explaining all this to the Advice line reps I get hung up on 5 times all the while I am never angry or curt, I save all emails and phone calls are recorded so proof I am nothing but polite and just pleading as to where my child's personal details have got to. I still am only getting hung up on and I have my child's passport to apply for and have back by mid March which should have been no problem but with this service there is no way that will happen now. Avoid at all cost!

I ordered a name change 29 December 2014, got a text message to confirm, It is now 1 January 2015 and I have had no other communication from the legal deed poll service, I have tried to contact them by phone but they do not pick it up instead they play music for 3mins then leave a message, done this 20 times over 2 days and got no where, Best to steer clear of this really poor service

Deed Poll officer keeps emailing but I can't reply as all emails are deleted apparently. I am curious ...do you only put positive feedback on here? I am so frustrated I can't get any help either by phone or on line. The text to 82070 got a reply saying someone would call within 1 hour it has been over 2 hours still nothing. Only gave one star because it is 'required' a minus star would be more suited.

We are temporarily living in Spain so I emailed the company asking if they would post two deed polls for myself and my husband in one envelope to save paying two lots of £10 international postage. They agreed so we placed the order. The next thing we heard, only one deed poll had been posted. We asked why, and they claimed that one of the payments had been rejected by the bank. However the online bank statement showed that both had gone out. Instead of admitting their oversight and simply posting the other, as per our original agreement, they asked us for another £10 or they'd simply keep the original payment and do nothing. We demanded a refund under Internet Selling laws, which they reluctantly made after much arguing and a legal letter being sent. The final irony was that when the first deed poll turned up two weeks later, it was folded in a normal c5 envelope with £1.14 postage on it! Yet they'd charged £10! Avoid like the plague. There are much better companies online.