written by ocallaghan on 07/10/2014
Loftplan Designs Limited started work on extending our home and converting our loft in January 2014. In April 2014 we had to point out the very poor workmanship and non-compliance with Building Regulations (there are insufficient cavity wall ties and the cavity trays are unacceptable, which were proven by retrospective inspections as Loftplan continually insisted that everything was fine), and after a three month period of being treated appallingly and of outright rudeness,we took the matter to the Federation of Master Builders, which resulted in us having to instigate the Royal Institution of Chartered Surveyors' Adjudication process in July 2014. The adjudicator's decision was that "the workmanship to the bricklaying is very poor" and "sufficiently significant that it is necessary to demolish and re-build complete". Having lost all confidence in Loftplan's ability, the decision furthermore stated that Lofplan had to pay for another company to do this and Loftplan were ordered to pay us the full amount by mid September 2014. They failed to do this and only paid when we were about to file court papers for summary judgment. In addition to the brickwork we had numerous other issues with Loftplan and due to their incompetence, for example almost without fail every time a plumber did any work, we were either left with no water or heating or had a leak, and due to their lack of respect for our home, we have had to employ our own plumber and are currently obtaining quotes from plasterers to redo a substantial amount of the plaster work. Loftplan tried to get our review removed, claiming that they had paid on time. This was proved to be a blatant lie by the submission of an email from the FMB and a screen shot of text messages between us and the company which showed they only paid on the day we were about to file court papers.
written by on 15/06/2013
We had Loftplan provide a quote for a loft conversion for us. Sales guy was very professional. We became suspicious when they started to ask for ridiculous stage payments (10% payment then 35% payment on commencement) for the work with virtually no retention of funds at the end of the build. I did not feel comfortable parting with this much money without knowing the company was financially secure enough that I could guarantee I would not lose my money. I think it is best to be VERY careful with builders asking for large sums of money upfront and look for firms that don't take any money until you are happy....they do exist.
Written on: 09/07/2013
I have recently had the pleasure of engaging loftplan to convert my loft space, and my review is below. Having been so satisfied with the arrangements from start to finish, I feel angered that someone who has never even been through the whole process with Loftplan could write such a personal attack against what is in my opinion a very good and successful company.
Yes they have a contract that stipulates the stage payments and when they were due, but I found this easy to understand and helpful in knowing when to have the funds available, and more particularly the exact amounts. Reviews should be from Loftplan customers, that appreciate how the whole process works.
written by on 24/12/2010
I was very disappointed with Loftplan's workmanship and customer service.
Written on: 31/05/2013
After a thorough investigation we can conclude that this is not a genuine review from a Loftplan customer.
Alison
Customer Services
Loftplan
Written on: 03/06/2013
Hi,
My above review of Loftplan was genuine.
I got an email today (3 June 2013) from the Review Centre saying you had got in touch with them, and wanted the opportunity to try to rectify the situation.
So perhaps you could explain what your thorough investigation entailed, and why you concluded that my review was not genuine three days before the Review Centre even got in touch with me about it?
I did get in touch with Loftplan to give them a chance of rectifying the situation, but they botched that as well. They were also unpleasant to deal with, which is why my posting is anonymous.
Written on: 26/06/2013
As you have posted this review anonymously we are limited in our ability to validate or indeed address any complaint you may have.
To enable us to invesitgate your complaint I would ask that you contact our office and if it is genuine we would be more than happy to do anything we can to rectify the situation for you.
Loftplan have several thousand happy and satisfied customers and we strive to provide the best service possible.
We look forward to hearing from you.
Alison
Customer Services
Loftplan
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Adrianli's Comment
Written on: 30/06/2013
Please be aware that the Annual Report for LOFTPLAN DESIGNS LIMITED for the year ended 30th April 2012 is late. Refer to companieshouse and use the Find Company Information option. Its free and an official Government data source.
Loftplan's Comment
Written on: 02/08/2013
Mr (name removed) is the author of the above 'review' and subsequent 'comment'. Mr (name removed)'s wife contacted Loftplan in 2012 following a recommendation by a friend, a previous Loftplan customer who had highly recommended our services. Our sales designer promptly provided Mr & Mrs (name removed) with a free design and quotation. They were very happy with the design and our service and wanted to engage Loftplan to install their loft conversion subject to the alteration of our payment terms to suit them. We could not accommodate their request so they decided not to proceed. This was the end of our dealings with them. Our terms of business have been in place for over 20 years and have been acceptable to over 3,000 customers. Mr (name removed) has written several negative comments which have been withdrawn by the Review Centre as he has been unable to substantiate his claims. Any potential customer requiring any information please do not hesitate to contact us.