I had a great experience at this store. I stepped out of Camden Town station and was greeted by the guy holding the sign who walked me to the store who had a lot of knowledge about the company. stepping inside you are surrounded by wall to wall boots (great for any boot fan). The two guys working there are extremely knowledgable about types of leather, sizing and history of everything they sell. I was served promptly and was amazed at the quality of these boots. You can't find these boots anywhere else, the ones you get from the Dr Martens shops these days cannot compete, the leather is plasticy the sole is see through and the sizing is too short.The boots I got at this store are far superior, the leather is genuine, the sole is more solid and the sizing is accurate. Will definitely buy again from this company.

Exceptional service - made an email enquiry on Saturday evening, got a reply almost immediately, which was quite unexpected as didn't expect a reply until Monday at earliest. Phoned shop Sunday morning, they checked stock, phoned me back good despatched by courier Monday and received Tuesday. Delighted with purchase.

Dispatched on 2nd day, a week later delivered to Finland. Thanks!

The owner promises the Earth but does not honour the agreements he makes. He will even lie to get out of them. Untrustworthy, disappointing AND a total bl**dy waste of people's time.

fantastic boots just like when I was a teenager.very prompt and helpful service from the gent who rang me.

PLEASE BE AWARE this shop does not offer refund under any circumstances even if it's for their fault. I was refused refund of a pair of shoes which didn't match the description, despite the fact they made mistake handling it. When went into a shop, I felt the owner of this shop has been physically threatening, raising his voice, forcing me to take back the goods. They have also made some racist remarks about Japanese, calling me Jap (which I overheard when I rang them). I've contacted the relating authority to deal with them. Loads of stress. Please stay away from this nasty retailer if you want a stress free shopping, and someone ought to teach them how to address others in a civilised manner. BEST AVOIDED.

I regret even walking into this store. The staff member did not stop talking and seemed angry, agitated and desperate. Most of it was rubbish: his store is the only store worth buying from, the main Doctor Martens shop is a chain, many products are "exclusive" to his store (untrue) the prices are inflated in the chain shops (again, untrue) etc He was a very intimidating, overbearing man who behaved aggressively towards his customers and other staff. Avoid - there are lots of other places in Camden that will let you browse in peace and let you try on boots/ shoes and come to your own decision without bullying sales tactics. I will never go back there and I will advise anyone i know to go elsewhere.

Have a very good range of unusual shoes/boots that you can't get elsewhere, however very dear unreliable, will only buy if I've seen the specific pair in the shop, manager has an excellent line in the brown stuff!

Overpriced DM boots which you can find at much better prices in many places. Just walk around nearby Camden shops or go online. Prices quoted in store often inflated. Solovair boots overpriced although much harder to find elsewhere than DM's. Check their web-site before going in store so you have online prices to hand. Read reviews of online service before ordering. Store staff or manager overbearing and too 'in-your-face'. Non-stop talking to get you to buy something and not ask too many questions. Very small shop - has not been renovated or decorated in years, quirky and interesting but you cannot browse without salesman watching everything you are doing and commenting. Tons of different styles some of which you might not get anywhere else so if there is something you really like and can only get here you will just have to pay whatever it is. Forewarned is forearmed.

Went in to buy some doc martens, staff were swearing at customers, making racist remarks. We're not helpful in the slightest. I was not happy with the service at all. Shoes are also way overpriced.

I ve ordered a pair of doc marteens at britishboots.co.uk on january the 23th. More than one month later i still haven't received anything. I wrotte several emails to ask news but they only answered me when i threatened them to ask to paypal to bring my money back. They told me that my order "should have been sent" at the beginning of february but i never received anything and they never tryed to help me or to keep me informed on the situation. Who am i am to be despised by a such compagny when i ve payed them 208 pounds to get my shoes???? Everyone should avoid ordereing there!

I Ordered a pair of vintage Dr Martens boots from Britboot online about a month ago. I then received an email telling me that the boots would be delivered to my home the next day. This was true, as they arrived the next morning, complete in an Original Dr Martens shoebox, with a Dr Martens bag and leaflet, the package also included the shoe polish also ordered and the boots were perfect. Brilliant customer service, brilliant boots. Can't wait to buy my next pair!

Hello everybody, Foremost, sorry for my bad english, i'm not english, but i just hope that people could understand my message and won't have the same problem as i had with this shop. Few months ago, when i was visiting London with friends, i bought in this shop my solovair 165 pounds. I asked the price twice and I was told that it is this price. Then, when i returned in France, at home, i searched the shoes i bought on their site and i saw that the price i paid was wrong: i paid 165 pounds and not 145 pounds as written on their site, for exactly the same model of shoes. Thinking that it was perhaps an error, i wrote them several emails with the help of my english friend, and... I waited for a long time: no response. So, my english friend called them, and they finally told that the price written on their site was wrong, that the price I paid is ok, and... that's all, even i showed the proofs!!! And they very quickly deleted the reference i bought from their site just after my friend's phone call. Very strange, no? Before knowing this, I expected to buy several pairs of boots in this shop later, but now, it is sure, I won't buy this sort of shoes from their shop, I'm very disappointed after all that. About the shoes i bought (solovair), i can't really judge, it is too soon. Advice: Save your money and look at their prices on their website before buying something in this shop. Also, be careful, do not to buy Dr martens shoes, they are very bad and have not the same quality as years ago (made in China, Thailand...)

Bought a pair of George Cox from British Boot Company back in 2005. Have since bought 2 additional pairs online from their website. Both arrived quickly and were sent with appropriate service with tracking number.

The shoes are of fantastic quality and the selection is unrivaled. Also I think the online service is really good, the shop staff is also very knowledgeable about the shoes they are selling, etc.

The prices are good too, handmade specialist stuff - all made in England - you can't go wrong!

I've been so appalled by the service I received from the British Boot Company that I felt compelled to warn others off! Long story short (because the full saga would be a weighty tome filled with great woe and gnashing of teeth), I ordered and paid for a pair of boots in store to be delivered to my home, they never arrived, I have yet to receive my money back. I've spent the last month and a half making phone calls to the British Boot Company to no avail. I've spoken to various staff members, who, while generally pleasant on the phone, have fed me a stream of misinformation, whether through a series of highly unlikely and unfortunate events, or through a desire to mislead, who can say. I have no boots, although apparently my cheque is 'in the post'. Unregistered and untrackable, naturally.

Maybe a combination of general incompetence and a series of highly suspect courier mix ups is responsible for the situation. Regardless, the end result is that I have no boots, no money and the suspicion that I was misled and mocked every time I rang. I hold out little hope that a cheque will ever arrive, and am forced to consider reclaiming the money through the governments online money claim service.

The British Boot Company has a good range of boots. If you can walk in to the shop, find something you like and walk out clutching it tightly it's probably as good a shop as any. But I wouldn't touch them with a barge pole for internet or instore orders.