Hilbery Chaplin www.hilberychaplin.co.uk

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Latest Reviews

“Terrible experience ”

★☆☆☆☆

written by Anna612 on 05/10/2020

Terrible experience So we found a house for rent on their website and my partner called them to book a viewing( they had no pics on the website just with the front of the house) We barely managed to get an appointment after many calls , each time we were given different excuses ( Blaming the actual tenant that she doesn’t want anyone in the house yet while she is there) Every time my partner was given a new excuse , then I called and I asked if the house is on the market or not and said to them that we are interested in the house but we can’t be kept on hold for ever and that if we cannot see the house we will go for other properties cause we will not wait for any more longer and suddenly in 10-15 minutes they were able to book an appointment When I called I was given total different reasons then what my partner was told so from the start everything was weird. We managed to see the house , the tenant , a very nice lady showed us around , she told us very clear that  she had nothing against viewings We saw the house on a Saturday and we decided to take it so on a Monday morning first hour we called them to tell them we want to start the procedures and guess what again we be been put on hold ( wait a little bit to speak with the landlord, wait cause I didn’t get ahold of the landlord and so) The house was a 2 double bedroom detached bungalow, we were a family of 3, all working individuals with good jobs and over 90k annual income So we be been told to wait , then we are told that the landlord has more viewings even though we met all the requirements ( house was 1300 a month , we are 3 individuals with over 90 k incomes)and said we are taking the house and at the end to be told that they are giving the house to someone else , when I asked based on which criteria was this if we were first interested and they basically refused to start the paperwork and told to wait they said that the la lord decided based on number of people and I come , for his sake it was only a 1300 a month house with 2 double bedrooms and we were only 3 

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“Hilbery Chaplin's incompetence and mismanagement of...”

★☆☆☆☆

written by on 14/07/2010

Hilbery Chaplin's incompetence and mismanagement of the property that I rent has officially been recognised by ARLA - They were in breach of M1 of the ARLA code of conduct thanks to the unprofessional incompetence of their Lettings Manager.
When renting from them they told me carpets would be cleaned - they never were.
They told me it would be unfurnished, It was not, the landlady left all her old stuff in there.
They arranged an inspection and did not like the fact that I said I would be there waiting for them so they came at a completely different time so they could the inspection alone and guess what.......? Some of my things went missing...... FACT - Hilbery Chaplin in my opinion are dishonest, deceitful Liars - Even trying to con my Landlandy into getting something fixed when it did not need fixing!









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