Just Answer justanswer.com

I wrote a simple summary of our situation, which was a miscarriage of justice. made worse when the prosecution told the court to cancel our hearing, and withdraw the case, which meant that the judgement was not overturned, the only reponses were, sorry I do not understand, and "is there anything that you think would amount to peverting" having looked up the definition before going to the website, preventing a case being heard, disposing of evidence both are in the definition, every time a pop up was there asking us to accept an upgrade to a telephone call, for an extra charge of course. Not one single answer was given. totally unimpressed and would never use again, nor recommend. I cancelled immediately as nothing was answered and all they seemed interested in was me getting in to a higher charge bracket,

I have fallen for this, signed up chose an urgent reply since Thursday 23rd 2015. My email account was muddle up, just checked my account the money has been deducted but no answer yet.

They do not have a UK contact number.. am shock, they have reply me via email but has not address my main reason of sign up last week an Answer to my question. the last thing is another batter to get my money back. just read a review forum, its all bad feedback... which I had done this before signing up.... what do I do? h--E--L--P !

My Concern about Just Answer is that they provide none of the correct details about themselves that an honest business is expected to supply on-line. Having spent a long time on their website, I could not find their office base, the people who started the company, or any history whatsoever.

It is a wonderful idea, however there is no proof, no land based contact offered, and no list of information about the people behind the company.

So all I can say is that, until the website is updated with the correct and required information of any honest and reliable business - do not give them a penny!

I wish I had looked at this review site before signing up with them.

I needed to fix my air conditioner. Looking at some of the conversations of previous users of justnswer.com published in various forums make it sound really good.So I went to their web site. "Ask your question" is how it begins. I did not realize this but the answer comes from the automated computer, not a person. The response asks you to self assess the difficulty of your question and if it is emergency or not. I replied "non-emergency and simple". The response tells you that there will be a charge of $16, "$5 good faith deposit now and $11 after you are satisfied". You pay then they tell you that "you will get 10 minutes for the $16 and will be charged additional money if it goes over that time". I had already paid so had no choice, there is no option of saying no at this point. Almost immediately "allheatman" responds saying "Hello, how may I help you". So, I write out my question. Then I am waiting, and waiting and awaiting. Waiting for the person to respond. 30 minutes later, I was still waiting to even get an acknowledgement from him that he was even there or he was reading my question. I was getting tired of the process. So I wrote "forget it, I am cancelling my consult request, consider me a dissatisfied customer". Then I get a reply "I have referred your question to another technician". What a joke.

In spite of the fact that their rules said that I will be charged only if I am satisfied. However they had already charged me the entire $16.

After I emailed to their customer service, they were very prompt to refund the money though.

I think the web site should tell before taking any money that you will be getting just 10 minutes. One definitely cannot fix an AC in 10 minutes, not even trouble shoot it. Thanks for the opportunity to tell every one.

I used just answer to enquire about an antique, paid my fee. got someone an hour later who doesn't know about antiques, and...is based in the USA???!! and doesn't know anything on 200 year old UK pottery! phoned customer service on the UK number only to get a strange voice in the country of manila!!! Forget a refund...you'll never see it. Watch your bank accounts as well judging from what people are saying. They are based in san Francisco, so cant be touched from the UK! There is no UK office!

I posted a technical question regarding a washing machine fault on justanswer and was promised an answer within 15 mins. As I didn't receive a response within an hour I requested a refund via PayPal and this was immediately actioned so I can't' give a rating on the quality of a tech response but the refund was immediately given so hence my 3 star review.

I wasn't happy with the advice I received from a local solicitor. I paid £28 to JustAnswer and received a clear detailed reply. I had to wait a few hours, and then I received an email.

Problematic company that can't, doesn't want to solve it's problems. Passwords that don't work Terrible company. Cant get ahold of anyone. CS in Philippines that are incapable of most basic help. Chronic ongoing problems with account. E-mail and charge glitches galore. What a shame. 1-2 star rating on "site jabber"says it all!

I asked a question about the wipers on my car...paid the £21....and heard...NOTHING. They took my money and IGNORED me. No...don't do it....they are hopeless. They didn't even bother to admit that they didn't know the answer or that it might take a little longer to solve the problem. I feel let down and certainly won't use this type of website again.

It's so easy to only decide to leave feedback when not happy with a service, so I have decided to leave positive feedback after another very excellent session with an employment solicitor from Just Answer.

I am surprised at some of the negative reviews written. I have sought legal advice several times from this company and have always been impressed with how quick they have responded (even weekends / evenings when other legal experts cannot been seen for dust!). I have found them professional, friendly and great value for money (and customer only pays if happy with the service). Other forms of paid legal advice is so very expensive in comparison.

Excellent - all round and highly recommended!