Linens Limited Reviews - www.linenslimited.co.uk

Click here if this is your business
★☆☆☆☆
1.5 / 5
11% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
Linens Limited www.linenslimited.co.uk - Ask a question now

Media Gallery for Linens Limited www.linenslimited.co.uk

Linens Limited www.linenslimited.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“stored item i purchased 9 months ago duvet cover”

Written on: 09/09/2017 by Ayers488 (1 review written)

we purchased duvet cover 9 months ago we opened the package to place on daughters bed and found a blood stain on cover admiringly only a small stain but quite view-able on inspection shocked as we have purchased from this company before not very helpful when contacted requested photos etc and because length of time out of jurisdiction but if we sent back they would refund ? within 14 days we where not happy with that offer we requested replace and then we would send back they declined because… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Misleading description and photographs ”

Written on: 13/07/2017 by AlessandraSnyder214 (1 review written)

Following an order for duvets, the items that arrived did not match the online desxription or photographs. A refund never arrived in the timescale promised and I had to involve my credit card provider and register a dispute. Avoid this company… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“HORRENDOUS ”

Written on: 10/02/2017 by McDonoughqz24 (1 review written)

I would never order from this company again. The courier delivered to the wrong address and it took over 10 days to get my money refunded just kept being told it was under investigation !!!!! sent several e mails not once did I receive a reply. Every time I rang funnily enough never a Manager or Supervisor to speak with. Dont bother !!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Wrong items sent - poor service”

Written on: 03/02/2017 by 465Fallon (1 review written)

Our order was missing stuff, so we called and apparently they have to investigate before they can send it out which can take days on top, want speedy service for your linnens? Want to get everything you ordered? Shop elsewhere, we will not have anything to do with this lot again, mainly because they "have a process to follow" rather than good customer service. So here we are with half an order and no resolution in sight - we've had to go elsewhere for the rest.... NOTE; Linenslimited - keep… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Terrible customer service”

Written on: 13/01/2017 by Johnsondf268 (1 review written)

Was sent inferior product, customer service has been less than helpful… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Very Poor Service”

Written on: 06/01/2017 by R.M.Baxter (1 review written)

Linens Limited sent me double quilt covers instead of the kingsize that I ordered and then refused to send out the replacements until they had received the incorrect ones back. As the mistake was entirely their fault, I don't see why I should have to wait even longer for my order to be delivered so now I'm returning the whole lot! I'll never use them again. Rubbish service!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Did Not Deliver What Was Ordered”

Written on: 08/12/2016 by Cortina1600E (2 reviews written)

I ordered and paid for two Catherine Lansfield satin stripe Polyester white shower curtains. Only one was delivered. I have rang twice and have been told it will take them 72 hours to look into this. Their customer service is very poor. They don't seem interested. I even contacted the Managing Director and he didn't reply. I had problems with this company last year with them supplying stained shower curtains. I thought I would give them a second chance. What a fool I have been. I will… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Appalling service!”

Written on: 25/11/2016

I sent for a 15 tog king size duvet...it was badly stitched at one end so that the filling was escaping. I politely emailed with photos and suggested that the machines overlocker was faulty. Several e mails later and no response I tweeted on Twitter...still no response. Luckily I had paid by pay pal so I put it in their hands..... "dispute" case. That got me a reply via Twitter! Can we have your order number etc. Next, Linens ltd would send courier with replacement, and take away the damaged… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Terrible experience”

Written on: 06/10/2016 by Khalil78 (1 review written)

I bought several items online directly from their website and they have been unable to fulfil the order. It's been an email merry-go-round with them. They have strung me along with lies about delays in the shipment, followed by confirmation that they have the items in stock - but when they are not delivered the items are magically delayed in shipment again. This has been going on for a month. I have come to the conclusion that they do not have the items, even though they continue to advertise… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Awful - worst company ive every traded with online ”

Written on: 21/02/2016 by Munn32 (1 review written)

Purchased item it arrived badly soiled and button missing. Eventually after loads of emails got them to accept a return. Returned it fully tracked mail - they received it. Then they made every excuse why they can't refund me for weeks. Then said they had refunded me but Amazon had taken my money and put it on hold. Rang Amazon they said no way - the money was still not refunded. They then said wont speak anymore as far as they were concerned they wanted nothing more to do with it. They… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Rottidog's Comment

Written on: 07/03/2016

Take them to the small claims - my case was decided in 10 minutes when the judge saw the rubbish they had sold me and the way they dealt with it. They are shockers and I believe this site gives the true picture - not the other one they ask for reviews on that cannot be "trusted"!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“Liars - AVOID”

Written on: 23/10/2015 by 29Gibbs (1 review written)

I have tried to buy twice from this company. Once via Amazon. They informed Amazon that the order had been dispatched when it had not. A couple of weeks later the order was cancelled when it was too late (I needed the order for a trip) Next time I was not in a hurry, but I was told that the order had been dispatched and would take 8 working days to arrive. Several weeks later I discovered it had not been dispatched and the order was cancelled on the ground that they do not deliver overseas… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Buyer Beware! ”

Written on: 24/08/2015 by emabob32 (1 review written)

Purchased 3rd duvet as loved previous ones. Have 4.5 tog and it stinks! Really bad, looses feathers constantly contrary to description of "quality" cover to prevent this. The stitching also coming undone all within 8 weeks of using! Told faulty returns are to be within 30 days! This is breach of consumer rights, will be contacting trading standards… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Rottidog's Response to emabob32's Review

Written on: 27/08/2015

Trading Standards will not do anything even with the number of complaints against them so the only thing to do is take them to the small claims court and make a stand - I am!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Emabob32's reply to Rottidog's Comment

Written on: 28/08/2015

I am shocked at the emails I received from them, never been spoken to like that by so called customer services. Good luck with claim, they deserve to go bankrupt

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Rottidog's reply to Emabob32's Comment

Written on: 07/03/2016

Had my day in court and predictably they didn't turn up and the judge decided in my favour in 10 minutes when he saw the rubbish they sold me. After the case I gave it all to the homeless shelter as they are glad of any donations. The best part was to defend £75 they allegedly racked up a solicitor's bill of £984 and tried to claim costs! Gave the judge a chuckle!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 3 Comments
★☆☆☆☆

“Buyer Beware”

Written on: 22/07/2015 by Vanc24 (1 review written)

Purchased duvet cover and duvet, really poor quality especially the duvet cover, as after being washed once faded badly and unusable as looked 10 years old. The duvet also came unsown and had to be returned. Customer serveice was a nightmare and total unhelpful. It was pain to deal with this mob, they are the worst quality I've every seen… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Not happy!”

Written on: 05/06/2015

I bought a duvet set for my daughter which was supposed to be a white base colour with pink flowers. Instead of white, the duvet was a shade of pink and didn't look nice. I spoke to customer services and then sent them an email with a picture. I could get a refund but I would have to pay for the return myself even though the item I bought was not as advertised! They said the image I saw is for illustration only! If I wanted a pink duvet, I would have bought it! I wanted white! Thank goodness… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Appalling Customer Service”

Written on: 06/05/2015 by 333Morales (1 review written)

I ordered a curtain track from this company. They delivered a damaged track (bent in the middle). It took 18 emails and several phone calls over a period of 10 weeks to get a refund which Linens Limited had agreed to give me within days of the delivery. The trouble was that they would not give the refund until the item had been returned to them. They were responsible for arranging the return delivery but this proved to be too much for their Customer Services team. Customer Service was… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“One star is one star too many”

Written on: 13/04/2015 by ChristineLawrence367 (1 review written)

Received wrongly sized goods after following their link on Google. They then deny having such on the web . Despite having a printout of the Google search page this apparently counts for nothing. Not allowed to speak to a manager, not allowed to call in, just pleased that I only spent £11-80, that's the price I have paid to learn not to deal with this company… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Avoid this shower”

Written on: 08/04/2015

Purchased some towels from this company.When I opened the parcel most of the towels were not in the clear bags. The towels were a branded name. I thought well there will do for the en suite. Washed them once and dried them in the drier. their have now fell apart and were thrown in the bin. I was asked to leave feedback on trust pilot. Well that was a waste of time as linens ltd have asked trust pilot to remove it. From what I can see all negative review get removed. Seriously,don't buy anything… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Unbelievale!!!!”

Written on: 12/03/2015 by Linnyw (1 review written)

I just wish I had had the common sense to read the reviews before touching this company. I have never known anything like it, how on earth do they survive in business. I bought a duvet which I thought was in a 'genuine' sale. What a load of rubbish. I thought I would be kind and repair the seams myself, which I managed after a fashion. First change of bedding and the cottons were streaming from it. We would have ended up suffocated by one great big micofibe ball!!! Trying to get the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Appalling ”

Written on: 11/03/2015 by Blah12345 (1 review written)

After writing a 'bad' review on this site regarding my order and the customer service I recicieved over 2 months ago and hearing nothing more from any one , I received a call today and a rep from the company "appolagised" for the bad customer service and in the next sentence had the ordasity to offer me £8 in compensation if I were to remove the comment from this site ...... No thanks, I will keep the late delivered faulty items - along with the unprofessional customer service I received… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Awful customer services”

Written on: 27/02/2015 by Smith170 (1 review written)

Between Linens Limited and the courier company, they managed to deliver the parcel to the wrong address which was acceptable by me as mistakes do happen. However trying to get Linens Limited to resolve the problem was hard work. The staff working in Customer Services are too immature and have no concept of customer service. I found them to be unprofessional. After a couple of weeks of trying to get the parcel redelivered, I asked for my money back but they were not prepared to do so as they… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
overview