This is honestly the worst phone (LG BLISS) I have ever owned, and I have owned many. I have never been treated so poorly and with the worst service EVER. I bought this phone in December of 2009 and I am still fighting for a new phone. I took it back to the store 3 days after I bought it as it would turn off when I would go to edit a message. They replaced it with a new one of the same model which I found out in the store; did the exact same thing. Their next plan was to send it away for a "software update" well two weeks later I got it back in the exact same condition, doing the same thing. I've contcted my service provider (Bell - who I am extremely disappointed with over this whole problem) and I've also called directly to LG. I took it back into the store as one of the tech guys told me I had to send it in twice. The Bell store told me to try and call customer service, so I did. On the phone with the customer service rep. in the Bell parking lot I got yelled at saying that I wasn't suppose to call her, and that wasn't her job, and there was nothing she could do about it... So I took the screaming woman on the phone into the Bell store and let them deal with her. Following this incident the instore Bell reps said they would personally call LG and try and figure something out for me and call , which they never did. Now it freezes and shut off, and when it starts acting up it will do it constantly 6+ times in a row until I give up on using it. Recently it has started turning off on my own - try receiving a call then. Overall my experience has been a train wreck, I've been with bell for about 6 years now and have never had a problem like this. I've talked to about 8 Bell reps and called Lg as well. They both don't seem to feel it is necessary to give the proper customer service to ensure I continue my business with them. I would NEVER recommened Bell or LG to anyone!